IT's reality check: The fate of digital workplace services and the impact of AI (Ep. 48)

In this episode of Digital Workplace Deep Dive, Weston Morris chats with Joel Raper, senior vice president and general manager for Digital Workplace Solutions at Unisys. They tackle the tough question of why the digital workplace services landscape hasn’t lived up to initial expectations — and discuss Unisys’ strategies for bridging the gaps.

The conversation explores:

• The concept of the “failed promise of IT,” examining how enterprises have historically struggled to fulfill the lofty expectations associated with the introduction of innovative technologies

• Why a revitalized demand for field services has emerged, despite many managed service providers moving away from in-person support

• The potential impact of generative AI on the digital workplace, including real-world examples of how these technologies can enhance user experiences and streamline IT processes

• How Unisys is “making IT relevant again” by focusing on delivering tangible value to organizations

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