Popular Ivanti, HEAT, Neurons, Ivanti Service Manager (ITSM), Ivanti Asset Manager (ITAM), Ivanti Self Service Portal, ESM Topics
Gregor has been providing Ivanti HEAT Best Practices, Development, Consulting, Architecture & Design for Ivanti Neurons, Ivanti Service Manager (HEAT), and Asset Manager, since 1996, that's 26+ years, 100+ implementations
Developing, streamlining workflows, business processes for fortune 500 companies and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide, in the UK, EU, APAC, Australia, New Zealand ANZ, Canada, US
Do you really need a Project Manager for your Ivanti Neurons for ITSM/ITAM Implementation?
Short Answer is NO, you don't need a project manager. In fact, one of the most common mistakes made by companies implementing Ivanti Neurons for ITSM/ITAM aka Ivanti Service Manager (HEAT) is to assign a Project Manager.
Don't get me wrong, there are many great project managers out there and there is a need for project manage for many hardware type of implementations and large scale software development. For Ivanti HEAT Neurons ITSM however, one of the biggest mistakes you can make is assigning a Project Manager.
From 26+ years Ivanti HEAT ITSM Implementation experience and 100+ Ivanti HEAT Neurons implementations globally for Fortune 500 and Global 500 companies in the UK, EU, Australia, New Zealand, APAC, Asia, Canada, and the USA, I can tell you without a doubt that less is more, and 99% of the time, project managers are not needed and typically get in the way of getting things done.
What makes a great Ivanti HEAT Neurons Administrator/Developer/Consultant?
One of the most common Ivanti HEAT Neurons Implementation challenges identified by clients is "Admin Training". What seems like an easy quick fix is actually more complicated. It takes more than just Ivanti Training Academy access, Ivanti Business Partner training, and guidance from a seasoned professional.
With 26+ years Ivanti HEAT Experience and 100+ Ivanti HEAT Implementations worldwide in the UK, Europe, Australia, Canada, and the US, the topic of Ivanti HEAT Administration and Training is one that I've seen change over the years and encounter on a regular basis.
Tune in or read my blog post to find out.
Ivanti Developer or Consultant?
There is a very important distinction between Ivanti HEAT ITSM Developers, Consultants, and Architects, and of course there are Ivanti Freelancers too.
You also need to evaluate competency vs skill and number of years experience and Ivanti HEAT Implementations.
Be sure to tune in to my Ivanti HEAT Neurons Podcast or read my blog article at https://bitly.com/IvantiDeveloper
From 26+ years Ivanti HEAT ITSM Implementation experience and 100+ Ivanti HEAT Neurons implementations globally for Fortune 500 and Global 500 companies in the UK, EU, Australia, New Zealand, APAC, Asia, Canada, and the USA, I can tell you without a doubt that Developers and Consultants are not the same and the lines are quite blurry when it comes to skills and competence.
Is Ivanti a Professional Services Provider?
Ivanti is an IT powerhouse and supply software systems that require professional services. That is not the same as a professional service provider. Ivanti is in the sales business straight and simple. This should matter to you. Tune in to find out why!
Most if not all Ivanti Professional Services that are delivered today, for example for Ivanti Service Manager (HEAT) aka Ivanti Neurons for ITSM, are not delivered by Ivanti but delivered by Ivanti Business Partners and managed by an Ivanti Project Manager.
This should matter to you when you approach Ivanti for Product Support and Professional Services. Remember what I said earlier, Ivanti is in the Sales business. Sales as in products sold take priority, with Professional Services outsourced to Business Partners, not far behind. Of course by selling more product, more professional services are needed.
About your Ivanti HEAT Podcaster
If you have any Ivanti Podcast Topics or Questions you'd like me to cover please contact me at http://podcast.a19consulting.com/
Meet your Podcaster
Providing HEAT Best Practices and now Ivanti Best Practices, for Ivanti Service Manager, and Ivanti Asset Manager, since 1996, with tried, tested and true implementations and upgrades. Worldwide in the UK, Europe, Australia, New Zealand, ANZ, APAC, Canada, and the US.
Developing, streamlining workflows & business processes for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT).
Best Practices Internationally for a multitude of sectors, such as Software, Government, Financial, Healthcare, Pharmaceutical, Military, Transportation, Events Management, Travel & Entertainment, Mining, Telecom, Education, Utility, Insurance, Legal, Retail, Manufacturing, Engineering, and Oil & Gas
ARE YOU GETTING THE MOST OUT OF YOUR IVANTI SERVICE MANAGER IMPLEMENTATION?
You aren’t. Until you contact a19consulting.com Guaranteed!
Five stars for Ivanti HEAT Experience, Technical Knowledge, and Consultative Approach!
“Our engagement with Gregor and a19 Consulting has been highly successful in scoping Ivanti HEAT design changes, meeting with key business stakeholders and delivery of service improvement. Technical expertise and ability to project manage the implementation of changes meets all expectations.
We are very confident in Gregor and a19 Consulting to assist in the delivery of required changes and their industry expertise in advising of best practice Ivanti HEAT configuration set-ups to follow.”
Jamie Davidson | Sodexo Australia | Infrastructure & Support Manager
Taking Ivanti HEAT to the NEXT LEVEL!
“EXP had completed an Implementation of the Ivanti Service Manager and Asset Manager toolset. The implementation team from Kifinti Solutions were helpful in getting it up and running, but we needed someone that could take EXP to the next level and configure the tool so we could utilize all of its potential, with the latest solutions and Ivanti Best Practices. As EXP was also in a transition period where our processes and workflows were being redefined, Gregor and a19 Consulting were able to work with us to align our working processes with the workflows within the Ivanti Service Manager tool.”
Steven Morin | EXP | Helpdesk Manager | Canada and USA
Ivanti Dashboard Reporting & Christmas Lights
Jingle bells, jingle bells.. WAIT, say what? Christmas Lights? What do Christmas Lights have to do with Ivanti HEAT Neurons?? EVERYTHING!!!
If your dashboards aren't lighting up like a Christmas tree, and yes I mean green for good and red for bad, for your KPIs and Metrics, including Hours of Operation Calculations, Averages, Percentages, Trends, and complex groupings, then you need to listen to this podcast!