51 min

Joan De Souza - Servicing the small business with B4B My SGV Podcast

    • Business

Joan De Souza has 20 years managerial experience as the Customer Service Manager at the Los Angeles Times, managing and leading more than 200 staff. She was a decision-maker responsible for implementing a firm wide circulation system, which became the central hub of the subscription and delivery process. She was also responsible for implementing such projects as the home delivery customer service at La Opinion.Currently she is the founder of a local business support group, Business4Business, ...

Joan De Souza has 20 years managerial experience as the Customer Service Manager at the Los Angeles Times, managing and leading more than 200 staff. She was a decision-maker responsible for implementing a firm wide circulation system, which became the central hub of the subscription and delivery process. She was also responsible for implementing such projects as the home delivery customer service at La Opinion.Currently she is the founder of a local business support group, Business4Business, ...

51 min

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