Keeping Command and Control Centers Operating 24/7 with Ryan Wolstencroft

Ryan Wolstencroft, Principal Support Analyst at Constant Technologies, joined this episode of Mission Critical to Mission Possible to talk about how businesses can keep their operations centers running efficiently, 24/7.

Careful planning and consideration of a business’ needs is the first step in building a command center.

“Do that,” Wolstencroft said, “and you already avoid complications that could arise down the road.”

The Constant Technologies team trains on-site staff on how to use the equipment during the setup process. The internal staff can then address smaller issues without a service call.

Wolstencroft recommends annual preventative maintenance for his command centers. During these maintenance visits, Wolstencroft said Constant Technologies service teams inspect everything top to bottom, and provide additional training, or refresh training, for any new employees that are working in the center.

A piece of advice Wolstencroft offered, “When planning and developing a command center, consult with the people who will be working in the room and using the equipment.”

And Wolstencroft said that Constant Technologies has a team of design engineers on hand to ensure the right command center setup is in place, without unnecessary equipment a company doesn’t need.

As for what’s new in operations center technology, Wolstencroft said LED video wall technology is less expensive and more expansive than ever, and companies want to take advantage of these capabilities.