Kindness is Not Weakness Business for Self-Employed Creatives

I’ve never understood why people think kindness is weakness. It’s something I’ve heard over the years and it just doesn’t make any sense in my brain. It takes a lot of strength to be kind, especially when you’re frustrated, under a tight deadline, or don’t agree with the way someone is handling a situation. Not to mention being nice usually gets you further ahead in your life and career.
I suppose that’s where some people object. There’s this idea that you have to be cutthroat and walk all over others to progress. And in some cases, I’m sure that happens. I’ve seen it in the corporate world, where the bullies have the most power and from the outside it might seem like they’re living the good life, but those people aren’t always respected or liked. And not that we should care if other people like us, but it’s hard to have any kind of meaningful connections if you’re not a nice person. And meaningful connections are important in business.
Kindness has never held me back in my career. If anything, it propelled it forward, especially after I got away from that awful corporate world. I think it’s why so many people are driven towards self-employment these days. We want to work with people we like, people who are nice. People who are easy to work with. One of the biggest perks about working for yourself is that you don’t have to work with anyone you don’t want to. I weeded out those negative personality types very quickly after starting my company. I like all of my clients, and every one of them is kind.
That’s not to say that any human can be nice every second of the day, or that everyone should be walking around singing while cartoon characters circle around them. I’m envisioning that scene from (500) Days of Summer where Joseph Gordon-Levitt is dancing to “You Make My Dreams” by Hall & Oates. While it’s great when you feel that way, that isn’t how life works all the time. You can’t always choose what happens to you, but you can choose how to react.
Many people react emotionally. They raise their voices and yell and throw tantrums. They talk down to people when they’re upset and sometimes say harsh things that hurt feelings. Is that strength? No. Anyone can do that. Strength comes from being kind in those moments. It’s easy to get triggered and fly off the handle. Staying calm and being nice in those moments is a superpower. You will have a much better time in life, and in business, if you can do that. The strength comes from truly listening, giving others the opportunity to speak their mind and be heard, and then responding in a respectful manner. You can be firm. You can stay true to your convictions and push back, but you can do it with grace and have much better results.
I remember being on a job once where a few people on the crew were unhappy about the meal options provided by the client. Now from my point of view, the fact that multiple options were available was nice. That doesn’t always happen on set. As a vegetarian, I can’t even count how many times I haven’t been able to eat what’s provided at all. I’ve never once gotten mad about it or yelled at someone when it happened. But in this case, these guys formed a mini mob to make demands and threaten to walk off of the job if they didn’t get some better food. I wish I was kidding. But they were willing to blow up the whole thing because they didn’t approve of the meals or craft services, which, by the way, weren’t even our responsibility. Our client provided all of that so it was out of our control.
But, in response, I stayed calm. I spoke up. I was direct. I asked them firmly to stop raising their voices and talking over me. I pointed out that I gave them the opportunity to speak and would appreciate the same respect in return. I let them know I understood their concerns and that their feelings were valid, and I’d see if there was anything we could do to improve the situation for the following day. I