Le Portee - Weekly Hospitality News

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Le Portee - Weekly Hospitality News

A weekly podcast summarizing the relevant news from the service sector. Everything from industry drama to geopolitics. Backed up with academic research for those times when big statements are questionable. Listen once a week and be fully updated on the industry! www.leportee.com

  1. MAR 17

    #30 - Taylor Swift, Singapore, Sleep Tourism, Hilton expands.

    Content of this week’s podcast: This episode of Le Portee podcast, hosted by Jeremy and Michael (Mish), delves into various topics relevant to the hospitality industry and beyond. Here's a summary of the main points discussed: * Introduction: Jeremy and Michael introduce the podcast, emphasizing their focus on global events, academic insights, and software developments relevant to the hospitality industry. * Airbnb Experience: Jeremy shares his recent, somewhat disappointing experience with Airbnb, highlighting issues like impersonal service, automated check-ins, and inflexible host policies. This discussion reflects broader concerns about the evolving nature of hospitality services like Airbnb. * Sleep Tourism: Michael introduces the concept of sleep tourism, where hotels offer packages designed to enhance guests' sleep quality. This new trend caters to the growing demand for better sleep experiences, with hotels around the world adopting innovative approaches to attract guests seeking restful escapes. * Taylor Swift's Exclusive Singapore Concert: The hosts discuss the controversy surrounding Taylor Swift's decision to perform exclusively in Singapore, skipping other Southeast Asian cities. They explore the implications of such exclusivity deals on fan access to culture and entertainment, questioning the fairness and potential trend of privatizing cultural events. * Hilton's Expansion: Hilton's strategic acquisitions and growth plans are highlighted, including the purchase of the Graduate hotel brand and ambitious expansion in India. These moves are part of Hilton's broader strategy to diversify its portfolio and capitalize on emerging markets. * Starlink and Cruise Ships: Jeremy discusses the introduction of Starlink internet service on cruise ships, addressing a long-standing complaint about slow internet at sea. This development promises to significantly improve connectivity for both guests and crew, enhancing the overall cruise experience. * Academic Insights on Grand Hotels: The hosts critique an academic paper that investigates why people choose to stay in grand hotels. They question the methodology and findings of the paper, suggesting that guest perspectives might differ from those of hotel employees. Get full access to Le Portee - Hospitality News at www.leportee.com/subscribe

    29 min
  2. MAR 15

    Yvonne Heß: Career Path, Woman in finance, Storytelling, Market trends | #5

    * Introduction of Yvonne Heß: Mirjam introduces Yvonne as a highly accomplished finance professional, highlighting her transition from banking to leasing and her role at NUMA. * Yvonne's Career Path: Yvonne shares her accidental entry into banking, her fascination with the financial industry beyond basic banking operations, and her decade-long experience at UniCredit Group and a savings bank in Germany. She then discusses her move to leasing and her eventual role at NUMA. * Women in Finance: Yvonne touches on the surprise and shock many express upon learning about the scarcity of women in the finance sector. She emphasizes the importance of managing expectations and the unique selling proposition (USP) in finance. * Navigating Gender Dynamics: Yvonne discusses the necessity of balancing feminine and masculine traits in the finance industry, sharing personal strategies for success and the challenges faced by women in male-dominated meetings. * The Importance of Storytelling: The conversation shifts to the critical role of storytelling in finance, with Yvonne explaining how it aids in translating complex financial concepts for clients and stakeholders. * Client Relationships and Financing: Yvonne and the hosts discuss the nuances of building relationships with investors, the importance of understanding and communicating business models, and the specifics of obtaining loans and financing. * Banker and Client Dynamics: The dialogue covers the dynamics between bankers and clients, emphasizing the importance of clear communication, understanding the banker's perspective, and the role of storytelling in securing financing. * Market Trends and Banking Industry Insights: Yvonne provides her perspective on the current state of the banking industry, the impact of market trends on financing, and the future of real estate financing. * Advice for Young Professionals: Yvonne offers advice to young career starters, especially women, encouraging them to believe in themselves and persevere through challenges. * Recommended Reading: Yvonne recommends "The Big Five for Life" as a must-read book, explaining how it influenced her personal and professional decisions. She also mentions the importance of staying ahead of the news, suggesting that by the time news is printed, it's already old. Get full access to Le Portee - Hospitality News at www.leportee.com/subscribe

    45 min
  3. FEB 18

    Edouard Espinasse: Project Manager at citizenM | LE PORTEE #4

    Content: 1:18 - Career Longevity at CitizenM: Edouard attributes his long tenure at CitizenM to the company's support for his growth and opportunities for advancement. 3:33 - Introduction of Edouard and his Role: Edouard has overseen about 10 CitizenM hotel openings in the last year and is now focusing on a major project in Boston. 10:56 - Innovation in Hotel Openings: Edouard helped innovate the hotel opening process, focusing on efficiency and overcoming challenges like COVID-19 impacts and modular construction advantages. 14:14 - Shift to Construction and Development Focus: After years of focusing on hotel openings, Edouard is now learning about construction, aiming to reduce development timelines and costs. 18:56 - Adoption of Lean Six Sigma for Efficiency: CitizenM is exploring Lean Six Sigma to improve construction efficiency and address challenges in convincing partners to adopt new methods. 26:23 - CitizenM's Ownership and Operation Model: While primarily owning its properties, CitizenM also explores leases and management agreements to expand its presence. 31:21 - Edouard's Reflections on Pre-Opening Challenges: Sharing stories of adaptive problem-solving during hotel openings, Edouard highlights the importance of flexibility and creativity in his role. 41:44 - CitizenM's Staffing and Guest Experience Philosophy: Edouard discusses the balancing act of staffing levels to enhance guest experiences, emphasizing the value of personal interactions over automation. 49:44 - Adapting to Technology and Innovation: CitizenM's rapid adoption of new technologies, like changing PMS systems across all hotels within weeks, showcases its commitment to innovation and efficiency. You can find out more about our current guest over here. To support us, you can donate over at paypal.me/LePortee Get full access to Le Portee - Hospitality News at www.leportee.com/subscribe

    54 min
  4. #25 - Geopolitics and travel

    JAN 14

    #25 - Geopolitics and travel

    TLDR: Too Long Didn’t Read In the follow-up section, there's a report on the travel habits of Gen Z and Millennials, highlighting their preference for Instagram as the top social media platform 📸🌍, their focus on adventure and outdoor activities 🏞️🌄, and their willingness to spend more on travel 💰✈️. In the main hospitality news, the US ranks 17th in attractiveness among global destinations due to safety, government leadership, and visa rule issues 🇺🇸🌐. Hilton and IHG are expanding in China 🏨🇨🇳, while political decisions in Maldives are causing a loss of Indian tourists 🏝️🇲🇻🇮🇳. The rise of the middle-class travel market is noted, with many hotel brands targeting this segment 🌐💼. In externalities, Taiwan's election results could have implications for geopolitical conflicts 🗳️🇹🇼🌏. In academia, a study from Ghana emphasizes the correlation between HR practices and hotel revenue 📚🏨💰.Finally, a digital hotel operations report by h2c provides insights into industry trends like digital check-in and CRM adoption 📊🏨💻. 0. News snippets Not important enough to expand on, but worth hearing about If you are a fan of the White Lotus show, it was recently announced that season 3 will be filmed in Thailand | DEHOGA, a major German Hospitality Sector association asked its members about the increase of taxes on the F&B. Results. Operators are not happy! 0.5 Follow up Where we follow up on news from previous weeks New Gen Z and Millenial trends Another report on Gen Z and Millennials’ behaviour is out. Where they book, what they book and why they book. Results are slightly different to those from last year and can be seen here. Number 1 Social Media platform is Instagram (1 fifth of the total market share). The number 1 reason to travel is “Adventure and Outdoor Activities”. Around 60% of people book hotels and the rest is distributed amongst vacation rentals and other forms of accommodation. Finally, both Gen Z and Millennials are expected to spend more, 59% of Gen Z and 65% of Millennials. Must be all that money they are currently earning. Choice and Wyndham Part 3 Remember Choice trying to acquire Wyndham? Well, now it's an information war. Wyndham has released a report claiming Choice acquiring them would go against anti-trust laws (creating a quasi-monopoly) and Choice is now releasing a presentation disputing that. 4 Points they don’t agree with are: There are 9 other competitors in the market, therefore it ain’t a monopoly, the acquisition would decrease costs for franchises, guests would get a bigger offer as part of their loyalty programs, Choice expects the commence the process on the 11th of January. The employees of Wyndham are probably convinced too and hyped about the upcoming hostile acquisition. 1. Main Hospitality News Core news related to the industry The US scores 17th in attractiveness among top destinations worldwide. The US is 17 out of 18 top destinations worldwide for global travellers. According to a recent report by Euromonitor International. Reasons for it falling behind are a low safety index, Government leadership and strict customs and visa rules. At least those are the indicators by which the US has scored low and are used to build up the total score. Despite all the above, the land of the free still is number 3 in the world share of inbound visitors even though that has decreased by 0.1%. France was number 1 and Spain number 2. See the full list and how other markets performed over here. Hilton and IHG are capturing the Chinese market. Hilton has opened its 600th hundred hotel in China with its entire brand portfolio, while IHG is on their 700th. IHG on the other hand has 12 of their 19 brands in there. Both are trying to open up in several regions. Hilton has even been named “Best Workplace in Greater China” 4 years in a row. Different sub-brands

    36 min

About

A weekly podcast summarizing the relevant news from the service sector. Everything from industry drama to geopolitics. Backed up with academic research for those times when big statements are questionable. Listen once a week and be fully updated on the industry! www.leportee.com

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