31 episodes

A weekly podcast summarizing the relevant news from the service sector. Everything from industry drama to geopolitics. Backed up with academic research for those times when big statements are questionable. Listen once a week and be fully updated on the industry!

www.leportee.com

Le Portee - Weekly Hospitality News Carries your news!

    • Business

A weekly podcast summarizing the relevant news from the service sector. Everything from industry drama to geopolitics. Backed up with academic research for those times when big statements are questionable. Listen once a week and be fully updated on the industry!

www.leportee.com

    #30 - Taylor Swift, Singapore, Sleep Tourism, Hilton expands.

    #30 - Taylor Swift, Singapore, Sleep Tourism, Hilton expands.

    Content of this week’s podcast:
    This episode of Le Portee podcast, hosted by Jeremy and Michael (Mish), delves into various topics relevant to the hospitality industry and beyond. Here's a summary of the main points discussed:
    * Introduction: Jeremy and Michael introduce the podcast, emphasizing their focus on global events, academic insights, and software developments relevant to the hospitality industry.
    * Airbnb Experience: Jeremy shares his recent, somewhat disappointing experience with Airbnb, highlighting issues like impersonal service, automated check-ins, and inflexible host policies. This discussion reflects broader concerns about the evolving nature of hospitality services like Airbnb.
    * Sleep Tourism: Michael introduces the concept of sleep tourism, where hotels offer packages designed to enhance guests' sleep quality. This new trend caters to the growing demand for better sleep experiences, with hotels around the world adopting innovative approaches to attract guests seeking restful escapes.
    * Taylor Swift's Exclusive Singapore Concert: The hosts discuss the controversy surrounding Taylor Swift's decision to perform exclusively in Singapore, skipping other Southeast Asian cities. They explore the implications of such exclusivity deals on fan access to culture and entertainment, questioning the fairness and potential trend of privatizing cultural events.
    * Hilton's Expansion: Hilton's strategic acquisitions and growth plans are highlighted, including the purchase of the Graduate hotel brand and ambitious expansion in India. These moves are part of Hilton's broader strategy to diversify its portfolio and capitalize on emerging markets.
    * Starlink and Cruise Ships: Jeremy discusses the introduction of Starlink internet service on cruise ships, addressing a long-standing complaint about slow internet at sea. This development promises to significantly improve connectivity for both guests and crew, enhancing the overall cruise experience.
    * Academic Insights on Grand Hotels: The hosts critique an academic paper that investigates why people choose to stay in grand hotels. They question the methodology and findings of the paper, suggesting that guest perspectives might differ from those of hotel employees.


    Get full access to Le Portee - Hospitality News at www.leportee.com/subscribe

    • 29 min
    Yvonne Heß: Career Path, Woman in finance, Storytelling, Market trends | #5

    Yvonne Heß: Career Path, Woman in finance, Storytelling, Market trends | #5

    * Introduction of Yvonne Heß: Mirjam introduces Yvonne as a highly accomplished finance professional, highlighting her transition from banking to leasing and her role at NUMA.
    * Yvonne's Career Path: Yvonne shares her accidental entry into banking, her fascination with the financial industry beyond basic banking operations, and her decade-long experience at UniCredit Group and a savings bank in Germany. She then discusses her move to leasing and her eventual role at NUMA.
    * Women in Finance: Yvonne touches on the surprise and shock many express upon learning about the scarcity of women in the finance sector. She emphasizes the importance of managing expectations and the unique selling proposition (USP) in finance.
    * Navigating Gender Dynamics: Yvonne discusses the necessity of balancing feminine and masculine traits in the finance industry, sharing personal strategies for success and the challenges faced by women in male-dominated meetings.
    * The Importance of Storytelling: The conversation shifts to the critical role of storytelling in finance, with Yvonne explaining how it aids in translating complex financial concepts for clients and stakeholders.
    * Client Relationships and Financing: Yvonne and the hosts discuss the nuances of building relationships with investors, the importance of understanding and communicating business models, and the specifics of obtaining loans and financing.
    * Banker and Client Dynamics: The dialogue covers the dynamics between bankers and clients, emphasizing the importance of clear communication, understanding the banker's perspective, and the role of storytelling in securing financing.
    * Market Trends and Banking Industry Insights: Yvonne provides her perspective on the current state of the banking industry, the impact of market trends on financing, and the future of real estate financing.
    * Advice for Young Professionals: Yvonne offers advice to young career starters, especially women, encouraging them to believe in themselves and persevere through challenges.
    * Recommended Reading: Yvonne recommends "The Big Five for Life" as a must-read book, explaining how it influenced her personal and professional decisions. She also mentions the importance of staying ahead of the news, suggesting that by the time news is printed, it's already old.


    Get full access to Le Portee - Hospitality News at www.leportee.com/subscribe

    • 44 min
    #29 - Accor 2023 results, Eiffel Tower on strike, Short-Term-Rentals vs Hotels

    #29 - Accor 2023 results, Eiffel Tower on strike, Short-Term-Rentals vs Hotels

    Content:
    * Discussion on a Manila luxury resort's innovative attraction to compete with Macau's gambling industry.
    * Analysis of Accor's financial results, comparing current performance with past data.
    * Report on strikes affecting Paris landmarks, including the Eiffel Tower, in light of upcoming Olympics.
    * Overview of customer loyalty in the hospitality industry, highlighting a low return rate compared to other sectors.
    * Exploration of co-branding in the cruise industry, featuring a partnership between Regent Seven Seas and Aston Martin's Formula One team.
    * Examination of the growth and ratings of short-term rentals versus hotels in various cities.
    * Guest Satisfaction Ratings Decline Across All Accommodation Types
    * The Unique Appeal of Airbnb and Short-term Rentals Diminished:
    The full newsletter with sources is available on leportee.com Otherwise our podcast is available where ever you get your podcasts!
    You can find out more about our current guest over here.
    To support us, you can donate over at paypal.me/LePortee


    Get full access to Le Portee - Hospitality News at www.leportee.com/subscribe

    • 40 min
    Edouard Espinasse: Project Manager at citizenM | LE PORTEE #4

    Edouard Espinasse: Project Manager at citizenM | LE PORTEE #4

    Content:
    1:18 - Career Longevity at CitizenM: Edouard attributes his long tenure at CitizenM to the company's support for his growth and opportunities for advancement.
    3:33 - Introduction of Edouard and his Role: Edouard has overseen about 10 CitizenM hotel openings in the last year and is now focusing on a major project in Boston.
    10:56 - Innovation in Hotel Openings: Edouard helped innovate the hotel opening process, focusing on efficiency and overcoming challenges like COVID-19 impacts and modular construction advantages.
    14:14 - Shift to Construction and Development Focus: After years of focusing on hotel openings, Edouard is now learning about construction, aiming to reduce development timelines and costs.
    18:56 - Adoption of Lean Six Sigma for Efficiency: CitizenM is exploring Lean Six Sigma to improve construction efficiency and address challenges in convincing partners to adopt new methods.
    26:23 - CitizenM's Ownership and Operation Model: While primarily owning its properties, CitizenM also explores leases and management agreements to expand its presence.
    31:21 - Edouard's Reflections on Pre-Opening Challenges: Sharing stories of adaptive problem-solving during hotel openings, Edouard highlights the importance of flexibility and creativity in his role.
    41:44 - CitizenM's Staffing and Guest Experience Philosophy: Edouard discusses the balancing act of staffing levels to enhance guest experiences, emphasizing the value of personal interactions over automation.
    49:44 - Adapting to Technology and Innovation: CitizenM's rapid adoption of new technologies, like changing PMS systems across all hotels within weeks, showcases its commitment to innovation and efficiency.
    You can find out more about our current guest over here.
    To support us, you can donate over at paypal.me/LePortee


    Get full access to Le Portee - Hospitality News at www.leportee.com/subscribe

    • 53 min
    #28 - Hotels fighting turnover

    #28 - Hotels fighting turnover

    TLDL: Too Long Didn’t Listen
    In follow-ups, the European Travel Commission highlights safety and affordability as key factors for international travelers in 2024 🌍✈️💰, while Paris prepares for the Summer Olympics with high hotel bookings but significant room vacancies 🇫🇷🏨🥇.
    In industry news, Europe leads in hotel sustainability reporting 🌱🏨, Soho House considers privatization amid financial scrutiny 💼💰, and staffing shortages persist in the hospitality sector 👥🏨. China sees a shift towards adventure-based travel 🇨🇳🌄, and Naples (US) attracts a younger demographic through sports-focused initiatives 🇮🇹🏟️.
    Meanwhile, outside factors impact the industry, with U.S. states like Tennessee emerging as economic powerhouses 🇺🇸💼, and sub-Saharan Africa grappling with a housing crisis 🌍🏘️.
    Academically, a study explores millennial preferences for job retention factors 📚💼, and in tips, Tin Inn-Hotels gain popularity for their sustainable container-based design 🌿🏨, and the travel industry shares lessons from early adoption of generative AI technology 🤖📊.
    To support us, subscribe over at leportee.com or donate over at paypal.me/LePortee


    Get full access to Le Portee - Hospitality News at www.leportee.com/subscribe

    • 30 min
    #27 - Lifestyle hotels in record numbers

    #27 - Lifestyle hotels in record numbers

    Podcast text The full newsletter with sources is available over at leportee.com. This Podcast can also be found over at:
    Spotify →
    Pocketcasts → https://pca.st/m08x5zfp
    Apple Podcasts →
    To support us, you can donate over at paypal.me/LePortee


    Get full access to Le Portee - Hospitality News at www.leportee.com/subscribe

    • 35 min

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