DrivingSales Defining Leadership

DrivingSales
DrivingSales Defining Leadership

Hosts Bart Wilson and J.D. Mixon have over 30 years combined of automotive retail experience. Each week they take a deep dive into a different topic that will focus on how to define leadership in automotive dealerships today. Episodes focus on human capital management, improving processes to improve your store, and what today’s workforce is looking for in a career. To learn more about DrivingSales visit: https://drivingsales.com

  1. How to Create Parts and Service Manager Scorecards

    JUL 6

    How to Create Parts and Service Manager Scorecards

    Introduction to Service Manager Scorecards In this insightful episode of the Driving Sales Defining Leadership Podcast, we delve into the essential process of creating effective parts and service manager scorecards. Hosts Bart Wilson and J.D. Mixon are joined by special guest Craig Wilson, who brings his extensive experience and expert insights to the discussion. Learn why service manager scorecards are crucial for managing your service departments, discover the key performance indicators (KPIs) you should track, and get practical tips to enhance your department’s efficiency and accountability. Understanding Parts Manager Scorecards Craig also shares valuable strategies for developing parts manager scorecards that can significantly impact your dealership’s performance. Discover the essential metrics for parts managers, understand the importance of proactive parts management, and learn how aligning service and parts goals can drive overall success. This episode is packed with actionable advice that will help you create scorecards that improve performance and drive results.   Key Takeaways:  Importance of scorecards for parts and service managersKey performance indicators (KPIs) to track for enhanced performancePractical tips for aligning service and parts department goalsStrategies for proactive parts managementUnderstanding the impact of effective labor rate and other metrics  Chapter List:  0:00 Introduction and episode overview1:02 Welcome and introductions2:15 Importance of scorecards in service and parts departments4:10 Key performance indicators for parts managers6:45 Aligning service and parts goals8:20 Practical tips for creating effective scorecards11:35 Strategies for proactive parts management13:50 Understanding effective labor rate and other crucial metrics16:00 The role of customer satisfaction index (CSI) in scorecards18:25 Tips for tracking technician productivity and efficiency21:10 Conclusion and final thoughts

    35 min
  2. Leadership and Remote Work in Automotive with Mike Donovan of SEMD

    JUN 27

    Leadership and Remote Work in Automotive with Mike Donovan of SEMD

    Welcome to another episode of “DrivingSales Defining Leadership,” the podcast where we dig into the world of automotive dealership leadership. In this episode, “Remote Work in Dealerships: Insights from Mike Donovan,” hosts Bart Wilson and J.D. Mixon are joined by Mike Donovan, CEO and co-founder of Search Engines MD. Mike shares his extensive experience managing a remote workforce and how it can benefit dealership operations. Throughout the discussion, Mike highlights the importance of work-life balance, effective communication, and fostering a supportive team environment. He explains how remote work isn't just for tech companies but can also apply to dealerships with multiple locations. Learn how to implement successful remote work strategies, maintain team cohesion, and ensure productivity across your dealership's workforce. Join us to gain valuable insights, practical tips, and expert advice on adapting to the evolving workplace landscape. Whether you're looking to enhance employee engagement, improve operational efficiency, or explore new management strategies, this episode is your go-to resource for dealership excellence. #### Chapters ``` 00:00 Introduction to the Episode 01:08 Introduction to Mike Donovan 03:00 The Concept of Remote Employees in Dealerships 05:20 Benefits of Remote Work for Dealerships 07:35 Importance of Work-Life Balance 10:12 Managing Remote Teams Effectively 12:45 Communication Strategies for Remote Teams 15:30 Aligning Remote Employees with Dealership Values 18:20 Building Relationships in Remote Teams 20:15 Implementing Remote Work Policies 22:00 Overcoming Challenges in Remote Work 25:10 Success Stories from Remote Teams 30:45 Mike Donovan’s Tips for Remote Workforce Management 32:50 Tools and Technologies for Remote Work 35:00 Q&A and Listener Insights 37:45 Closing Remarks and Contact Information ``` #### Contact Information If you want to learn more about our human capital management platform and how we can help dealers with effective workforce management, reach out to us at podcast@drivingsales.com. Visit [DrivingSales](https://drivingsales.com) and join the community discussions under the Community tab. Become a DrivingSales VIP by emailing us at podcast@drivingsales.com and help shape the conversation in automotive leadership. --- This description and chapter list should provide a comprehensive overview for your podcast episode. Let me know if you need any further adjustments!

    36 min
  3. How Employee Certifications Improve Results

    JUN 18

    How Employee Certifications Improve Results

    Welcome to “DrivingSales Defining Leadership,” the podcast where we dig into the world of automotive dealership leadership. In this episode, “Dealership Excellence: Employee Certification Insights,” Bart Wilson and J.D. Mixon, with over 30 years of combined automotive retail experience, share how certifications can boost your dealership’s performance. Every week, we chat about crucial topics like human capital management, improving processes, and what today’s workforce really wants in a career. Our mission is to help dealership professionals—from department managers to general managers—see why tailored certifications matter and how they can create a more engaged, competent, and successful team.  Join us to get valuable insights, practical tips, and expert advice on building and implementing certification programs that fit your dealership’s unique style. Whether you’re aiming to enhance employee skills, improve retention, or drive more sales, this podcast is your go-to resource for achieving dealership excellence. Chapters with Timestamps: 00:00  Introduction to Certifications 10:15  The Need for Customized Training 20:30  Building a Certification Program 30:45  Assessing Competency and Performance 40:00  Continuous Improvement and Scaling 50:15  Q&A and Listener Insights   Subscribe now to stay updated on the latest episodes and join our community of dealership leaders dedicated to excellence.

    38 min
  4. How to Create a BDC Manager Scorecard

    JUN 7

    How to Create a BDC Manager Scorecard

    Welcome to another insightful episode of DrivingSales Defining Leadership, where hosts Bart Wilson and J.D. Mixon bring over 30 years of combined automotive retail experience to the forefront. In this episode, we're diving deep into the vital role of BDC (Business Development Center) managers and how their scorecards can be effectively utilized to enhance dealership performance. Joined by Craig Wilson, Customer Success Manager at DrivingSales, the discussion centers on the metrics and best practices that make BDC managers pivotal to dealership success. Episode Highlights: Introduction to BDC Manager Scorecards: Bart, J.D., and Craig begin by emphasizing the importance of the BDC manager role, highlighting its dual focus on sales and service teams. The conversation sets the stage for understanding how scorecards can track performance and drive improvements.Historical Context and Evolution of BDCs: The hosts discuss the evolution of BDCs, noting their inception when technology allowed for more precise tracking of sales and service activities. This historical perspective underscores the relevance of BDCs in today's data-driven dealership environment.Metrics and Quotas for BDC Managers: The core of the episode delves into specific metrics that BDC managers should focus on. This includes effort-based and performance-based quotas, such as the number of appointments set, show percentages, and CRM task completion rates. The discussion highlights the importance of balancing various metrics to avoid overwhelming managers with too many targets.The Role of AI in BDC Operations: A significant portion of the episode explores the impact of artificial intelligence on BDC workflows. The hosts agree that AI should enhance, not replace, the capabilities of BDC agents, particularly in managing repetitive tasks and improving customer interactions.Effort vs. Performance-Based Quotas: The conversation navigates through the distinctions between effort-based quotas (like call volumes) and performance-based quotas (like sales outcomes). The hosts advocate for a balanced approach that recognizes both types of efforts in driving success.Practical Tips for BDC Managers: Practical advice is offered on how to structure scorecards effectively. This includes tips on setting realistic quotas, conducting periodic reviews, and ensuring that the scorecards remain relevant and actionable for BDC managers.The Importance of Customer Engagement: The episode underscores the critical role of customer engagement in the success of BDC operations. The hosts share strategies for BDC managers to foster positive customer relationships and improve overall dealership performance.Case Studies and Real-World Examples: To illustrate the concepts discussed, real-world examples and case studies are presented. These anecdotes provide concrete evidence of how well-structured scorecards can lead to significant improvements in dealership performance.Future Trends in BDC Management: Looking ahead, the hosts speculate on future trends in BDC management, including the increasing integration of advanced technologies and the continuous evolution of customer expectations in the automotive industry.Conclusion and Call to Action: The episode wraps up with a call to action for listeners to implement the discussed strategies in their own dealerships. The hosts invite feedback and questions from the audience, emphasizing the importance of continuous learning and adaptation in the ever-changing automotive landscape.Chapter List with Timecodes: Introduction to BDC Manager Scorecards - 0:00:00Historical Context and Evolution of BDCs - 0:02:01Metrics and Quotas for BDC Managers - 0:03:30The Role of AI in BDC Operations - 0:05:02Effort vs. Performance-Based Quotas - 0:07:00Practical Tips for BDC Managers -...

    40 min
5
out of 5
7 Ratings

About

Hosts Bart Wilson and J.D. Mixon have over 30 years combined of automotive retail experience. Each week they take a deep dive into a different topic that will focus on how to define leadership in automotive dealerships today. Episodes focus on human capital management, improving processes to improve your store, and what today’s workforce is looking for in a career. To learn more about DrivingSales visit: https://drivingsales.com

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