Leading from the Heart

Cathy Thorpe is all about getting the best out of the people at Nurse Next Door. To do that, she knows she has to give them her best in return. Kim Scott’s concept of “Radical Candor” is a big part of Cathy's leadership style, so we’re hearing what that means and what it’s like to bring your whole, messy self to work — both from Cathy, and from a member of her leadership team. People want to be high performers in this space, so how does leadership make sure that everyone from Cathy through to the Franchisees and Caregivers have that opportunity?