122 episodes

As a third-generation educator, it is easy to say that teaching and training are in the blood for Ron Slee. From his beginnings as a coach, through his time at McGill University, Ron developed a foundation for the work he does today. From working within dealerships, to operating a consulting company, creating a training business and running twenty groups, Ron has been directly involved in this Industry since 1969. Ron has been known as the industry expert for years, and has brought this expertise to bear through his training programs. Today, Ron provides specialized, job function based internet based subject specific classes, job function skills assessments, as well virtual seminars and webinars. These courses are designed for manufacturers and their dealers, as well as independent businesses in the construction equipment, light industrial, on-highway, engine, and agricultural industries through Learning Without Scars (www.LearningWithoutScars.com). This platform is a continuation of the work begun by Quest, Learning Centers which was established in 1996. This training is aimed at improving dealer parts and service operations through qualified people that are knowledgeable in using operational metrics and current market and operational best practice methods. 

Learning Without Scars Ron Slee

    • Education
    • 5.0 • 1 Rating

As a third-generation educator, it is easy to say that teaching and training are in the blood for Ron Slee. From his beginnings as a coach, through his time at McGill University, Ron developed a foundation for the work he does today. From working within dealerships, to operating a consulting company, creating a training business and running twenty groups, Ron has been directly involved in this Industry since 1969. Ron has been known as the industry expert for years, and has brought this expertise to bear through his training programs. Today, Ron provides specialized, job function based internet based subject specific classes, job function skills assessments, as well virtual seminars and webinars. These courses are designed for manufacturers and their dealers, as well as independent businesses in the construction equipment, light industrial, on-highway, engine, and agricultural industries through Learning Without Scars (www.LearningWithoutScars.com). This platform is a continuation of the work begun by Quest, Learning Centers which was established in 1996. This training is aimed at improving dealer parts and service operations through qualified people that are knowledgeable in using operational metrics and current market and operational best practice methods. 

    Sara Hanks' Story of Professional Growth and Mentorship

    Sara Hanks' Story of Professional Growth and Mentorship

    Navigating the labyrinth of a male-dominated engineering world, Sara Hanks brings her narrative to the forefront, sharing the trials and triumphs from her journey that prove both her mettle and the pervasive gender dynamics in STEM. With a keen understanding of the complexities of business efficiency, Sara's tales of exceeding financial targets and mentoring veterans in the workplace underscore the power of communication and reveal the transformative role competition plays in professional growth. Her candid anecdotes, coupled with lessons learned from luminaries like Ron Howard, serve as a testament to the tenacity required to succeed and the wisdom that can only be gleaned through experience.

    When innovation meets resilience, the result is a transformative business journey. Sara's transition from a software startup to a consulting powerhouse, Virtual Leverage, epitomizes the art of bouncing back from setbacks and harnessing the power of technology to revolutionize business operations. The chapter on business process improvement underscores the compelling narrative of a professional who pivoted from manufacturing to quality organization, and now thrives by merging technical know-how with strategic bottleneck analysis. It's a story of ambition, adaptation, and the ever-evolving quest for business optimization that any entrepreneur can aspire to emulate.

    As we wrap up our time with Sara, we're left reflecting on the paradox of market share declines amidst sales growth, and the critical role of individual leadership transformation. Caterpillar dealers' conundrum serves as a backdrop to discuss the importance of technology in assessing and enhancing business performance. Through anecdotes of LinkedIn connections and empowering management conversations, Sara illustrates the profound effect of personal outreach and mentorship. Ending on a note of gratitude and a charge for action, we're reminded that the journey to success is incremental, and with every step, there's an opportunity to make a lasting impact, one person at a time. Mahalo for joining us and for the wisdom shared—here's to turning insights into action.
    Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

    We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

    • 1 hr 1 min
    Transforming Enterprises with AI and Business Analytics Insights

    Transforming Enterprises with AI and Business Analytics Insights

    Unlock the transformative power of data as we embark on an exploration with Steve Clegg of Zintoro, where the convergence of business analytics and artificial intelligence takes center stage. Steve's remarkable journey from WR Grace to Avis, and eventually to EIA Investors, serves as our roadmap through the intricacies of predictive models, algorithms, and the potent net promoter score in customer retention strategies. This episode is a treasure trove of insights for those eager to understand the profound shift from raw data to actionable insights, and how they've reshaped business strategies from the 1970s to the digital age.

    Join us as we unravel the threads connecting customer service to business triumph. Hear firsthand how the art of conversation and the choice of words can dramatically influence sales, and discover the benefits of proactive customer engagement over the industry's traditional reactive stance. Steve's experiences illuminate the path to enhanced customer satisfaction and market penetration, offering valuable lessons on benchmark surveys and the art of aligning service delivery with market expectations. This chapter is essential listening for anyone committed to elevating their company's growth and customer experience.

    Venture with us into the future, where the narrative shifts to the ever-changing automotive dealership landscape and the revolution in workforce dynamics. From the potential impacts of Ford's electric vehicle contract to the rise of remote work, learn how analytics is reshaping the performance and operational skills within dealerships. This enlightening conversation with Steve doesn't just forecast the horizon of business practices and education—it equips you with the adaptability and knowledge to navigate and thrive in the dynamic marketplace of today and tomorrow.
    Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

    We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

    • 58 min
    Navigating the Future of Work: Addressing America's Skills Gap and Employment Challenges with Ed Gordon

    Navigating the Future of Work: Addressing America's Skills Gap and Employment Challenges with Ed Gordon

    Prepare to navigate the treacherous waters of America's employment and skills terrain with Ed Gordon, the sage voice behind the white paper "Job Shock" and the influential book "Future Jobs." As we dissect the alarming skills gap threatening to leave half of the workforce in the lurch by 2030, we dive deep into the crumbling education-to-employment pipeline. This episode isn't just a history lesson—it's a wakeup call to the systemic failures that have been amplified by the COVID-19 pandemic, and a rallying cry for the comprehensive solutions we so desperately need.

    Throughout our journey with Ed, we traverse the pivotal moments that have shaped the workforce—from the era of blacksmiths to the technological tidal wave of today. We reflect on the transformative power of the GI Bill and the role of women during WWII, and address the decline in corporate training, leaving many adrift in a sea of self-education expectations. The value we place on teachers and their role in shaping a skilled workforce stands in stark contrast to the rapid pace of change in the employment landscape, raising crucial questions about our societal commitment to the future.

    Our conversation culminates in a stark realization: a significant number of youth are adrift without the ambition or direction seen in their peers. We underscore the importance of providing guidance and opportunities to these young individuals, offering a glimmer of hope and a pledge to keep exploring what lies ahead for our children and grandchildren. This isn't just chatter; it's a mission to chart a course for the future of work and education, ensuring the next installment of our discussion will be as enlightening as it is imperative.
    Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

    We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

    • 52 min
    Reconciling Technological Innovations with Innate Human Sensibilities

    Reconciling Technological Innovations with Innate Human Sensibilities

    Could our reliance on artificial intelligence be numbing our innate human touch? Join myself and John Andersen as we dissect the delicate dance between emotional intelligence and AI in today's business world. In a landscape where numbers and algorithms reign supreme, we take a step back to appreciate the unquantifiable value of intuition and gut feeling that fuels true visionary leadership. We chew over the enigma of balancing technology with the human element, using Amazon as a shining example of innovation propelled by a deep understanding of customer needs—a reminder that despite our love for data, emotional intelligence is the real MVP in deciphering the human experience behind the numbers.

    Imagine a classroom where AI avatars breathe life into education, but where do human connection and emotional intelligence fit into this futuristic picture? Our journey continues with the potential of these revolutionary teaching aids, yet we can't help but circle back to the essence of personal interactions and the emotions AI cannot yet mimic. I share an intimate tale contrasting Disney's crafted magic with the raw splendor of a natural sunrise, driving home the power and necessity of authentic human emotion. It's a candid conversation that urges us to question whether we're becoming too entangled in data to appreciate the very essence of what makes us human.

    We're not just here to speculate; we're here to understand the seismic shifts in industries like customer service and software development, where AI and data analytics are drawing new battle lines. We ponder the subjective nature of value and the challenges of adapting to rapid technological changes with insights from Tom Barry, who brings his first-hand experience with Comanche dealers into the mix. Our discourse spans from the historical echoes of the Industrial Revolution to the cutting edge of neuroscience, all while emphasizing that no matter how advanced our tools become, human effort and service remain irreplaceable. Join us for an episode that doesn't just look at the future but seeks to shape it with the timeless power of human connection and intelligence.
    Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

    We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

    • 56 min
    Decoding the Fusion of Tech and Operations in the Auto Industry

    Decoding the Fusion of Tech and Operations in the Auto Industry

    Unlock the secret to seamless integration in the auto industry with our special guest Mets Kramer, who joins us on a journey to decode the complex relationship between systems providers and dealerships. As we navigate the murky waters of dealer management systems, Mets brings his dual expertise in dealership operations and software development to the forefront, illustrating the critical role of a 'translator' in harmonizing the language of technology with the daily rhythms of car sales. Our riveting conversation reveals the hidden intricacies of software implementation and the undeniable value of marrying tech fluency with operational savvy.

    Prepare to be captivated as we unravel the transformation of dealer software development, now veering towards insular company-driven models, shifting away from its collaborative roots. Discover how modern programming languages and frameworks promise to cut costs and timelines, revolutionizing the way the auto industry approaches innovation. But that's not all—we also venture into the broader implications of dealership consolidation, the competitive market landscape, and the awe-inspiring potential of AI and avatars in customer experience and education.

    The episode culminates with a forward-looking gaze into the crystal ball of automotive inventory management. We dissect the industry's pivot to electric vehicles and direct-to-consumer models, spotlighting Ford's bold new direction. Our dialogue pivots to the urgent need for advanced CRM and opportunity management tools, positioning dealerships to thrive in an evolving marketplace that rewards proactivity and a customer-centric sales strategy. Tune in to explore how these trends are sculpting the future of inventory, sales opportunities, and competitive dynamics.
    Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

    We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

    • 54 min
    The Road Ahead for Dealership Dynamics and Software Solutions

    The Road Ahead for Dealership Dynamics and Software Solutions

    Prepare to unravel the tangled reality of business systems within the heavy equipment and agriculture sectors alongside industry expert John Andersen. In a marketplace where the schism between dealership demands and software solutions deepens, we dissect the shortcomings of recent mergers, such as the one resulting in Vital Edge, critiquing their surface-level rebrandings that neglect the true trials of dealers. As we peel back the layers of this complex narrative, we also uncover a glimmer of hope in a software underdog that may just have the potential to shake things up.

    Strap in for a ride through the transformative landscape of the automotive service industry, where chatbots and data analytics are steering us into the future. We spotlight the plight of New York's taxi medallion owners and immigrant drivers against the backdrop of a market shifting from dealer monopolies to savvy independent technicians. John illuminates the mechanic shortage and reveals how emerging apps and AI-driven tools are poised to overhaul service writing efficiency, offering a preview of a more streamlined, customer-centric service experience.

    We cap off our journey with a retrospective glance at the evolution of dealership operations technology, traveling from the paper-heavy '60s to today's SaaS paradigms. APIs emerge as the unsung heroes, enabling the orchestra of platforms that could mirror the app harmony of our smartphones. The episode culminates with a battle cry for radical industry-wide change, championing the advent of a Chief Change Officer to spearhead the progress needed for the heavy equipment sector's survival. We're not just discussing change—we're demanding it, challenging all industry players to rise from complacency and actively fight for the elevation of their operational standards.
    Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

    We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

    • 46 min

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