Lessons from Empathy Decathlon Ft. Shelton Davis Purposeful Empathy Hosted by Anita Nowak

Watch this episode to hear a UX designer explain why he’s committed to nurturing a society where empathy takes centre stage.

Shelton Davis is the founder & CEO of The Empathy Lab and Empathy Decathlon.® In this episode, he explains why empathy is imperative to innovation, and describes his 10-step empathy framework designed to help individuals, teams, and organizations better utilize empathy through layered skill practice. 

00:00 Preview

00:39 Introduction 

00:56 About Shelton Davis

02:38 Shelton’s backstory that led him to empathy 

04:22 A common empathy myth: understanding does not mean agreement

06:30 ChatGPT’s definition of empathy 

07:18 Shelton’s definition of empathy 

08:55 How to incorporate empathy into UX design

12:33 The role of empathy in innovation 

15:05 The Empathy Decathlon®: A 10 step program 

18:00 Step 1: Energy 

19:34 Step 2: Baggage 

21:15 Step 3: Self-Awareness 

22:33 Step 4: Inventory 

23:04 Step 5: Hearing

23:54 The importance of slowing down

32:05 Step 6: Responding 

36:50 What prevents us from listening, responding, and connecting with one another? 

39:47 Step 7: Asking

41:41 Step 8: Meaning 

42:47 Step 9: Feedback 

45:17 How to practise feedback at home

48:46 Step 10: Lead  

51:42 Shelton Davis’s Purposeful Empathy Story 

CONNECT WITH ANITA

✩ Email purposefulempathy@gmail.com 

✩ Website https://www.anitanowak.com

✩ Buy a copy of Purposeful Empathy http://tiny.cc/PurposefulEmpathyCA

✩ LinkedIn anitanowak

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

CONNECT WITH SHELTON

✩ empathylab.io

SHOW NOTES

✩ Where to buy Empathy Lab swag

✩ Empathy Decathlon 

Video edited by David Tsvariani