LGC #31 PART 1 | Leading with Empathy with Kerri Jacobs

We’re thrilled to bring you the latest episodes of Leadership Game Changers: Conversations with Heart and Humor featuring the incredible Kerri Jacobs creator of the groundbreaking program “Leading with Empathy.”

Episode: Leading with Empathy - Part 1

In this episode, we dive into:

-Kerri's inspiring journey from leading high-performing teams at Google to creating the “Leading with Empathy” program.

-Overcoming burnout and navigating challenging leadership environments.

-The reality check COVID-19 brought to leadership.

-How empathy, and kindness play crucial roles in effective leadership.

Tune in for an insightful discussion on the importance of empathy in leadership, the little things that truly count, and how genuine care for people makes all the difference.

[12/6/24, 9:55:11] AA🟡Michelle: Y tenemos que incluir Kerri’s Top 10 Tips for Leaders:

 1.⁠ ⁠Listen and remember - everything you learn about your direct report is a nugget to file away and use in the future.

 2.⁠ ⁠The 1:1 with you is the most important meeting in your report's calendar - treat it as such.

 3.⁠ ⁠Start each day with a thank you email or ping to a colleague - your gratitude will create ripples of goodwil.

 4.⁠ ⁠⁠When someone shares something personal, ask if it's OK to check in with them about it at a later date, then DO THAT!

 5.⁠ ⁠Show up early to calls and meetings - you'll see who else comes sharp and get some time to get to know them better.

 6.⁠ ⁠Be consistent in celebrating birthdays, promotions, babies, new hires etc. Disparities are noticed!

 7.⁠ ⁠Be present in 1:1s and demonstrate that by showing your hands! No multi-tasking. If necessary, shorten the call to a length you can manage being present for.

 8.⁠ ⁠Be mindful of perceived favoritism - are you truly being equitable all the time?

 9.⁠ ⁠Tap into your empathy skills by immersing yourself in movies and books which relate to a very different life experience.

10.⁠ ⁠Go easy on yourself! Managers are disproportionately affected by stress and burnout, Care but don't become a caretaker.