25 episodes

Hello listeners and listening catalyzers.
This is Raquel Ark, and welcome to Listen IN. Listening can be a superpower in surprising ways. Join me, and be inspired by listening researchers and professionals putting listening into practice beyond what we typically think. We share experiences, ideas, and resources that can help you be more effective at work and at home. Enjoy listening in!

Listen IN Raquel Ark

    • Business
    • 5.0 • 4 Ratings

Hello listeners and listening catalyzers.
This is Raquel Ark, and welcome to Listen IN. Listening can be a superpower in surprising ways. Join me, and be inspired by listening researchers and professionals putting listening into practice beyond what we typically think. We share experiences, ideas, and resources that can help you be more effective at work and at home. Enjoy listening in!

    Strategic #Listening: The Pathway to #WorldPeace with Annie Rappeport

    Strategic #Listening: The Pathway to #WorldPeace with Annie Rappeport

    Consider a time when you spent a lot of time and resources with a group trying to solve a problem, and it seemed like nothing happened as a result. You didn’t feel valued and thought you wasted your time. You wouldn’t do that again.
    Annie brings clarity as to why this happens in the decision-making process and what the bigger story may be. She helps us consider our role of listening as a leader and how to move beyond checking off the listening box to instead be an effective leader, inspiring people to continue to be engaged in the work that matters.
    Annie Rappeport is a current International Education and Policy Ph.D. candidate at the University of Maryland, College Park and an Ann C. Wylie Dissertation Fellow for 2021. Her research focus areas are memory construction, peacebuilding and conflict transformation after conflict and natural disasters. In 2020,  Annie received the University of Maryland Outstanding Graduate Student Distinguished Service award for her two years of service as the Graduate Student Government President, as an active representative on university task forces related to mental health, affordability and access in higher education, diversity and inclusion and civic engagement. Annie is an active member of the International Listening Association and the National Coalition for Dialogue and Deliberation furthering her commitment to the value of listening based servant leadership and community engagement. 
    Alongside her dissertation, Annie pursues research related to strategic listening and effective dialogue towards health democracies in the United States and in the Israeli-Palestinian context. Her work in dialogue and listening in healthcare settings led her to Dublin, Ireland to speak for the International Listening Association. Annie has testified repeatedly at the Maryland General Assembly for student related issues including the Student Voter Empowerment Act and the Right for Graduate Student Employees to Collectively Bargain. 
    In this episode, be surprised at how listening catalysed a shy, quiet person into a strong leader working with complex situations. Annie will share her story as well as help you to understand better what is needed so that the value of listening is not lost. 
    Annie also talks about how power plays a role and how to work around those who choose not to listen. She touches on the non-verbal form of listening, where breathing is one way to cue into what's going on in another person's mind and heart. She also talks about a balanced way of having a dialogue-focused listening conversation where you not only take in what others have to offer; you also contribute to enhancing communication for better decision-making and change.

    "Human relationships are what matter. And being authentic, learning about the people you're working with, the people you represent, the people you lead, and following through with them and showing your gratitude to them are the whole cycle. And it needs to happen over and over." 
    - Annie Rappeport 
    Listen IN Notes:
    01:46 - Annie shares her interesting childhood experiences of listening, which now has a huge influence on how she listens.
    04:42 - She shares how she was always shy, curious and in an listening absorption mode to best relate to the circumstances.
    06:12 - That pivotal (and scary) moment that influenced her approach to listening where listening and having a voice is now more balanced - she calls this dialogue-focused.
    11:52 - Listening as the core to about every area; also listening to nonverbal cues
    13:00 - Annie shares how breathing and listening interplay.
    16:24 - How this listening approach helps in education: the shift from absorption to a more participatory mode
    20:12 - Leadership is listening to the environment, and being in tune with your community as well.

    • 57 min
    #Listening to the Pulse of your #Organization and your #Team in a #VUCA world with Susanne Marell

    #Listening to the Pulse of your #Organization and your #Team in a #VUCA world with Susanne Marell

    Being a leader in a Vuca (volatility, uncertainty, complexity, and ambiguity) world is not easy and according to Susanne Marell, requires listening. And listening takes different forms. Listening to the market and customer trends, listening to my team needs, listening to individual needs and listening to feedback from my team, not to mention the questions that arise.
    How can we listen in a way that gives us energy to think strategically and create success in a company, even through challenging mergers and acquisitions.
    Susanne Marell is CEO of Hill+Knowlton Strategies in Germany. Before joining H+K she was Managing Director at JP KOM and prior to that she served as CEO of Edelman for six years, overseeing the acquisition and merger with ergo Kommunikation.
    She started her career as a consultant with the agency Kohtes & Klewes (now Ketchum). In the following years, Marell worked for companies such as Schering, Hoechst and Aventis CropScience. As Head of Communications and Market Services, her responsibilities included strategic communications support for merger and acquisition activities. In 2000, she moved to the chemical company Cognis and, as Vice President Corporate Communications, took over the management of worldwide corporate and sustainability communications. Following the acquisition of Cognis by BASF in 2010, Susanne was responsible for global brand management as Vice President Corporate Brand Management at BASF in Ludwigshafen.
    Susanne is a certified systemic consultant and change expert. She has many years of international experience in communications, marketing and sustainability, both on the corporate and agency side. In addition, she is a co-founder of the German network of "Global Women in PR" and has built up the initiative "Next Gen Leadership" as a member of the extended board.
    In this episode, Susanne Marell shares how continuous feedback is needed to be a great leader; it helps you listen to make a more objective assessment while keeping you on the pulse of the organization, what your team needs and how you can move together towards a common goal with market trends top of mind.
    She points out that psychological safety, where people are provided a safe space to be heard without fear of consequences, ensures open and honest feedback. 
    She also highlights the importance of leaders understanding market and customer trends first when leading teams. She calls this an outside-in approach so that you can understand the bigger picture around what you want to achieve by listening to all the stakeholders.
    "A leader needs feedback to be a good leader." 
    - Susanne Marell

    Listen IN Notes:
    01:10 - The first time she experienced being a communication practitioner and becoming a good leader
    02:40 - Only by listening in a new business model will you be able to understand the context and how things play together
    05:14 - How listening supported her leadership role as being part of an integration team
    9:25 - To better understand what is behind any criticism and feedback: You must learn how to frame things, dig into the details, and learn the context of what you put in your story line,. If they [colleagues] are positive towards you, they will  stress test your vision.
    13:57 - Feedback being the highest value for a leader
    16:46 - Providing psychological safety in leadership sessions
    19:13 - Going in front of people [employees and investors] even in uncertain times and you don't know all the answers
    21:28 - What it means to be a leader in a VUCA world
    23:13 - Focusing your team on the outside in
    24:56 - Giving a Northstar is just as important as giving people the 100 criteria
    27:08 - What does being agile in today's world mean?
    37:50 - He who poses the questions is the one who leads
    43:28 - One listening style: Posing questions on a 360 degree angle
    45:23 - Havin

    • 55 min
    Cultivating Active #Listening “Silence” to Become a Better #Leader with Lori Joubert

    Cultivating Active #Listening “Silence” to Become a Better #Leader with Lori Joubert

    Have you ever paid attention to the assumptions we have in our conversations with different people?  Often when we’re listening to another person tell their story, we’re listening for the things that we want to hear rather than what the other person is trying to show us at that moment. This bias blocks our listening fully to the other person. 
    Lori Joubert takes us on a deep dive into the art of listening and how we can listen towards a better world of understanding.
    In this episode, Lori talks about her idea of what good listening is, the importance of being heard by people and equally hearing them and their stories. She also speaks about what is at stake if we don’t keep moving toward a listening culture. She explains how she practices being present and also shares insights on how you can become part of the solution – how you can practice listening as a powerful tool for people to experience in life.
    Lori Joubert is a dedicated coach, facilitator, trainer, and Certified Listening Professional with over 20 years of experience leading and managing groups and individuals with an emphasis on listening. She received her degrees in Speech Communications from the University of Washington. 
    Since then she has taught, modeled and promoted good listening in several arenas.  She has served on the board of the International Listening Association (ILA) in different roles, recently as president. Lori brings a deep desire to serve and a commitment to seeing all sides of every situation. She enjoys bringing people together for the benefit of building healthy and successful relationships. She is naturally curious about people and passionate about listening as an essential human activity.
    Her big vision is to really sustain people’s connection through listening and continue to build listening more through genuine and meaningful relationships. She believes that by being part of a community that wholeheartedly believes that listening has a meaningful and powerful place in organizations and in our life, she’s able to live life better and be of help to others.
    “Silence is not inactive; it’s actually active. There is a lot going on within the silence that we underestimate all the time...a lot of good listening is happening in moments of silence.” – Lori Joubert

    Grow Your Listening Superpower for Lasting Impact! Coming Soon in May 2021!
    Learn and practice 7 Listening Superpowers that really work. Sign-up to the mailing list and get a chance for a 30% discount if you mention that you heard the details of the workshop from the Listen IN podcast: Go to https://www.listeningalchemy.com/ Now.

    Valuable Resource:
    Kate Murphy’s “You’re Not Listening: Here’s What You’re Missing and Why It Matters” International Listening Association (ILA) 

    Listen IN Notes:
    0:41 – Lori Joubert and her role in the International Listening Association: its mission and her vision.
    02:06 – The memory where she truly realized the power of listening: a casual conversation with a friend who appeared to be genuinely listening and curious about what she was saying.
    04:13 – How Lori has been influential with listening and a book that has been influencing her at the moment.
    07:43 – Awareness about checking assumptions when talking with people.
    11:34 – The healthcare setting and the respectful listening that happens; Having people specifically ask for listening.
    14:13 – The strategy she uses to help her listen in a way that is supportive: being relaxed and open.
    18:40 – Lori and her work with research and writing: how listening is taught in large complex organizations.
    22:50 – What is her version of what good listening means and the presence of good listening in silence.
    28:37 – How to make sure your voice is heard even when you’re under pressure.
    31:00 – Listening and the cultura

    • 46 min
    #Technology to Deeply #Listen to Each Other through Small Groups, both Asynchronous and Synchronous with Lorenz Sell

    #Technology to Deeply #Listen to Each Other through Small Groups, both Asynchronous and Synchronous with Lorenz Sell

    Imagine software that can be used to cultivate meaningful connections online. According to Lorenz Sell, this is possible by creating a container where small groups can deeply “listen” to each other, both sync and async.
    95% of people who engage in online learning are likely to drop out. In this episode, Lorenz Sell shares how it is possible to create impactful learning experiences online through deep listening in ways that may surprise you and in turn gain 100% engagement.  He shares his story when he first recognized the importance of integrating listening into small groups, and how this inspires him when he writes code. He talks about his insights on the importance and effectiveness of tracking how you listen over time, and the unique force small groups bring in engaging individuals so that they experience a deep and genuine sense of connection. 
    Lorenz describes his entrepreneurial journey and how deep listening has played a role. Not only has he learned a lot about himself and his internal landscape, he has also learned about what happens with others when you listen in various ways, what happens when people listen to you, and how this has inspired his drive to make possible generative listening in the online environment. His participation with the ulab program of the Presencing Institute back in 2015 gave him his first encounter with strangers online where he felt a deep sense of connection. Since then, he strives to provide people the life-changing power of a heartfelt relationship in small groups.
    Lorenz Sell is the co-founder of Sutra – an all in one course and community solution for heart centered educators. His interest in community dynamics began after attending the Burning Man Festival in 2007. He has spent almost two decades building technology companies and has a deep interest in online.  Sutra has supported programs at the Harvard Program in Refugee Trauma, leadership programs at the UN and the Presencing Institute, as well as many other organizations and individuals.  Together with his partner and co-founder, Lorenz has helped hundreds of people create impactful learning experiences online.  He is a certified yoga teacher and received a degree in Computer Engineering from Tufts University.

    “In my world view, the path to peace was to keep listening. The path to peace was cultivating a capacity to truly receive one another – to truly listen at a much deeper level.” – Lorenz Sell

    Grow Your Listening Superpower for Lasting Impact! Coming Soon in May 2021!
    Learn and practice 7 Listening Superpowers that really work. Sign-up to the mailing list and get a chance for a 30% discount if you mention that you heard the details of the workshop from the Listen IN podcast: Go to https://www.listeningalchemy.com/ Now.

    Valuable Resource:
    Transformational Teaching Online at https://transformation.sutra.co  https://www.presencing.org

    Listen IN Notes:
    0:27 – The first time Lorenz noticed the real essence of listening: His experience with the Presencing Institute’s u.lab program where the four levels of listening was emphasized.
    02:24 – The four levels of listening discussed by the Presencing Institute: (1) Downloading, (2) Factual Listening, (3) Empathic Listening, and the (4) Generative Listening.
    03:20 – The moment he first heard of these four levels of listening and when he experienced what those levels meant for him.
    08:28 – The back story of all these: the experience that really brought his awareness to the possibility of peace.
    15:05 – What is different with online connection and what he learned about creating experiences for deep levels of communication.
    19:32 – Lorenz talks about his company Sutra and what it does: how to bring more relevant human connections around the world and connect people in communities to sh

    • 49 min
    How to #Listen to Yourself, Others and the Big Picture with Victor Pierau

    How to #Listen to Yourself, Others and the Big Picture with Victor Pierau

    Our busy minds can get in our way with connecting to ourselves and others. Often we blame it on all of the distractions around us. Yet, have you ever paid attention to your basic physical energy level and noticed that after a good night’s sleep you feel like your battery has been charged and you feel open again to the people around you? Understanding and experiencing the difference between listening to yourself, others and the bigger picture is the secret to leading through listening.
    In this episode, Victor focuses on leadership in listening. He explains seven levels of listening and and how to shift between listening to yourself, others and the bigger picture. He shares examples of how to get rid of the noise we all struggle with and tap into the silence needed for visioning while being responsive to the needs of those around us. His dream is for leadership in listening to impact at a larger scale in organizations, between countries or even helping to heal our humanity.
    Victor Pierau is an economist with extensive experience in business and psychotherapy. He is fascinated by human interaction and has spent many years studying the science of listening. He discovered that listening takes place on seven levels. He wrote a fascinating and educational book about this, entitled: Leadership in Listening. He has been training and coaching various professionals and entire organizations in better listening for years. Victor owns the company Connessence. Connessence means connecting with the essence.
    “Can we really be open to someone else without our ego standing in the way? If we're going to do that, then we start listening to someone else. Otherwise, we only listen to ourselves, to our own ego thoughts.” - Victor Pierau
    Valuable Resource:
    Leadership in Listening: The 7 levels of listening for professionals  https://eur-leiderschapinluisteren.nl/en-gb/landingspagina
    Listen IN Notes:
    02:05 - The first time he noticed the impact listening: The time in his childhood when he was a mediator between his parents helping them dialogue through listening
    04:04 - What advice he would give to his younger self: I love you, and you did a great job. It was not your work, it was theirs. But, you found a treasure there, and this treasure can be given to the world. 
    04:48 - The three orientations to listening: listening to yourself, listening to others, listening to the big picture
    06:50 - What listening to himself made him realize.
    09:16 - How to help people start to listen: we give people experiences so they can listen to themselves and discover how they are bound by their own ego parts. 
    11:26 - Taking a look at how ego parts play out in life: Mostly it’s the unconscious self, and they are born anywhere in your life sometimes to let you survive, and sometimes they are more conscious. 
    17:34 - When someone else can help us to listen to ourselves
    21:04 - Moving from ego to personality - how this supports in helping businesses manage their teams
    23:33 - Leadership in listening in business: I have this strong ego, but I make the conscious choice to let go of it. And realize that when I'm really connected with other people, really connected with my team members, then we can grow much further. 
    30:28 - What are the seven levels of distortion or noise and how to get rid of them with the seven levels of listening?
    35:02 - How does listening to your own convictions help find inspiration in other’s convictions? 
    40:15 -How the simple exercise of talking order impacts listening 
    42:22 - Why these two go together: Facilitation skills and wanting to listen
    44:05 - What is the essence of listening?
    44:58 - How do we get organizations to be aware of their poor listening skills and the value of listening.
    49:00 - The need for further listening research and sharing the results of listening impact t

    • 57 min
    Activating the Value of #Belonging at Work Through #Listening with Sarah Judd Welch

    Activating the Value of #Belonging at Work Through #Listening with Sarah Judd Welch

    What does listening have to do with belonging? There is currently a lot of buzz around the cost to organizations when employees do not feel belonging. Yet it’s not just buzz. There is more and more research showing that when employees feel like they belong, organizations can reap bottom-line benefits. 
    In this episode, Sarah describes how listening is the practice of showing people that they belong, and is a key capacity needed to activate the value-creating all the buzz.
    She talks about the importance of recognizing that while it is the employers’ responsibility to shape belonging experiences, work cannot be the only focus. A leader can also foster a sense of belonging when they support individuals in their team discover belonging and identity outside of work. For example, having time and resources to spend time with friends, taking a class, joining a club or volunteering. 
    Sarah Judd Welch is the Principal & CEO of Sharehold, an innovation consultancy that designs and fosters belonging with teams and communities navigating change. As a community and organizational designer, Sarah believes that it is our collective responsibility to create environments and cultures in which everyone is seen, heard, and valued. Sarah is Dare to Lead trained and most recently led the research report Redesigning Belonging: How Uncertainty Magnifies Belonging at Work which resulted in a group assessment tool for visualizing and improving belonging experiences. Her clients range from Google and Anheuser Busch to The Skoll Foundation and Meetup.
    “Listening is...a process for showing people that they belong. It's not enough to simply listen, you need to also take action. And you also need to show up and act in a way on an ongoing basis that shows people they are seen, heard and valued, and that they fit within the group in a system.” - Sarah Judd Welch 
    Valuable Resource:
    A group assessment tool for visualizing and improving belonging experiences -- Redesigning Belonging: How Uncertainty Magnifies Belonging at Work: https://www.sharehold.co/redesigningbelonging
    Listen IN Notes:
    00:38 - The time she began to notice just how powerful listening could be as an organizational capacity and as a lever for change.

    02:10 - What is a innovation consultancy?
    04:14 - The natural output of her company’s growth and evolution over time -- If you want to see change externalized in the world, you must start with yourself, then start with the organization then go out into the community.
    07:02 - Describing how organizations that were more successful were the ones that listen better. 
    10:10 - How did one company who listened better become more successful: becoming a more digital and content-oriented company as opposed to more of a traditional marketing company
    16:10 - What happens when insights are rejected by decision-makers: It's oftentimes foreboding of a really challenging future where an organization is unable to meet the needs of a specific set of stakeholders. 
    17:04 -  What one company learned when they become responsive towards insights: Reframing their value proposition
    18:31 - Sometimes there is hesitancy and fear to listen to customers: A story about a client who was surprised to be able to leverage their learnings to reposition their membership to be much more about being in community with people and supporting the global movement
    20:15 - Two different research approaches used to get insights for companies: Conduct survey and direct interviews 
    22:21 - How listening gave Tokeativity valuable insight:  they learned how to directly engage their community 
    24:36 - The holistic shift that happens in companies after listening: It's really about reorienting the organization to serving your primary stakeholder, which is oftentimes the customer.

    • 53 min

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I highly recommend this podcast about the important topic of listening. Raquel Ark is a skillful interviewer and brings out fascinating information from her guests.

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