Lou Downe, Founder of the School of Good Services The Exchange Podcast

In this episode, Ari Hershberg interviews Lou Downe, Founder of the School of Good Services, about improving service delivery, and how you can reflect the practices in your work.
Go deeper into designing services that work
·         We recommend Lou’s  blog posts on why we need service literacy and Designers as the voice of the most excluded people
 
Please enjoy!