Make it Sticky. How To Turn Your Auto Shop into Internal Customers' Third Place with Anthony Wrixon

The lack of affordable housing, the younger generation's tendency to adopt dogs instead of having children, and other challenges of the modern world are slowly changing employees' expectations. From the environment in the workspace to their relationship with management, what used to make an auto shop "sticky" for internal customers has evolved. Younger generations now seek workplaces that serve as their "third place," providing a sense of community and belonging beyond just a job.

In this episode, Anthony Wrixon from OC Automotive and Diagnostic offers a glimpse of how the automotive industry will (should?) look in the next 30 to 40 years. Between Anthony's decision to stop for someone else and establishing his auto shop in La Habra, California, Anthony gathered dozens of tools from ATI's one-day boot camps, got coached a lot, and learned through trial and error how to build a culture that fitted both his and his internal customers' expectations.

Throughout this conversation, Anthony talks about his journey in the automotive industry from internal customer to shop owner, his thoughts on making technicians feel comfortable with him as an owner yet still respecting hierarchies, and how to build healthy relationships at the workplace. Anthony also talks about the importance of establishing clear goals before starting a business, adapting to the industry's rapid changes, and much more.

In This Episode, You Will Learn:

• Anthony talks about his first steps into the automotive industry (3:10)
• About how ATI's one-day boot camps helped Anthony (5:10)
• What kind of advice should you listen to when thinking about growing your auto shop (10:00)
• From internal customer to auto shop owner (14:40)
• How to make your auto shop sticky for younger generations (20:50)
• Takeaways (31:00)

Connect with Anthony Wrixon:

• OC Automotive and Diagnostic
• LinkedIn
• YouTube
• Instagram

Let's connect:

• Website
• LinkedIn
• Facebook
• Email: info@maximumoctane.com

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