Making Customers Smile More: How to Craft Unbeatable Customer Experiences Across Industries

Join us as Bhavin Mehta, Managing Director of Zenyum, South Asia, shares his transformative career journey across industries like PropTech, Home Decor, and now HealthTech, where one guiding principle reigns supreme: putting customers first. Bhavin reveals how this customer-centric philosophy has shaped his approach to leadership and innovation.

Discover the secrets behind successfully scaling customer experience across diverse Asian markets, leveraging technology, AI, and an in-depth understanding of local nuances. Bhavin also discusses the challenges of standardisation, the critical role of empathy in customer interactions, and the exciting future of AI in delivering hyper-personalised experiences. This episode is brimming with actionable insights for leaders eager to elevate their customer experience game.

Find out how we can improve your CX: https://toku.co/?utm_source=youtube&utm_medium=organic

Get updated on the latest in CX: https://www.linkedin.com/company/toku-global/

Follow Bhavin here:

• LinkedIn - https://www.linkedin.com/in/bhavin-mehta-09/

Follow Jonathan here:

• LinkedIn - https://www.linkedin.com/in/jonathanmondon/

Want to watch it on YouTube instead?
https://youtu.be/_BNiNEZmFH0?si=WHeJXteSONj-EnKs

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