Manufacturing the Future

Epicor

Manufacturing the Future is dedicated to helping manufacturing leaders future-proof their operations. Each episode features interviews with innovative manufacturing executives, subject matter experts, and thought leaders who share actionable insights, tips, and best practices to embrace technology so they can streamline operations, prepare for what lies ahead, and continue to keep the world turning.

  1. ٢٨ أغسطس

    SwagUp's Prashant Shah on Upgrading Supply Chains from Cost Centers to Profit Drivers

    Meet Prashant Shah, Head of Supply Chain & Operations at SwagUp Prashant Shah, Head of Supply Chain & Operations at SwagUp, brings a unique perspective to supply chain transformation shaped by his military background and 15 years of corporate experience. As he explains in our conversation, "In the military, through the military experience, I will say the one thing that came out very clearly that logistics means wars. We continue to say that in the military that if we want to win wars, logistics is the way to go. And same thing in business." The promotional merchandise industry faces significant fragmentation challenges, with companies traditionally working with multiple vendors to source different items like hoodies, mugs, and notebooks. SwagUp addresses this pain point by creating a comprehensive one-stop solution with over 5,000 products available online, handling everything from design and production to warehousing and global fulfillment through their user-friendly platform. Founded in 2017 and headquartered in New Jersey, SwagUp has grown rapidly by positioning itself as both a promotional company and a technology company, building most of their systems internally. Their mission to "make swag simple" resonated strongly in the market, leading to their acquisition by BDA in 2024, which expanded their reach while maintaining their innovative culture and customer-first approach. In This Episode This episode explores Prashant's insights on transforming supply chain operations from traditional cost centers into strategic profit drivers. He discusses his framework for technology implementation, the role of AI in amplifying human judgment rather than replacing it, and shares practical examples of counterintuitive decisions that led to dramatic improvements in operational efficiency and customer satisfaction.   Topics Debunking the myth that cost savings equals supply chain success in modern business operations. Transforming supply chain departments from back-office functions into front-line competitive advantages for organizations. Implementing AI technologies to amplify human judgment and accelerate decision-making processes from days to minutes. Framework for digital transformation focusing on customer friction points and manual bottleneck identification processes. Counterintuitive leadership decisions like slowing warehouse processes to reduce returns from 20% to 3%. Dangerous assumptions about scaling supply chains and why yesterday's solutions won't work for tomorrow's growth. Supply chain leader involvement in acquisition processes and post-merger integration challenges facing growing organizations. Building flexibility into supply chain design early to enable scaling by design rather than brute force. Advice for supply chain leaders to focus on resilience over efficiency and build adaptable teams. Get in touch with Prashant Shah:   LinkedIn  Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Download, Listen, and Subscribe Apple | Spotify | YouTube

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  2. ١٤ أغسطس

    Guidewheel's Lauren Dunford on Transforming Factory Ops with AI-Powered Sensors

    Meet Lauren Dunford, CEO & Co-founder of Guidewheel Lauren Dunford, CEO & Co-founder of Guidewheel, brings a refreshing perspective to manufacturing technology. "The nice thing about Guidewheel from the customers is starting with the simple fast 80/20 and then we can layer on lots of things," she explains, describing how their approach prioritizes immediate value over complex implementations. Guidewheel addresses a critical challenge in manufacturing: gaining operational visibility without the massive disruption of traditional digitization projects. Many manufacturers struggle with the complexity and cost of connecting diverse equipment across their facilities, often deterred by the "nightmare projects" that involve extensive PLC integration across different makes, models, and ages of machinery. Lauren's company solves this by monitoring the one thing all equipment has in common: electricity consumption. The company was founded after Lauren's experience of making difficult calls to customers about production delays. This frustration, combined with her Stanford MBA work, led to the development of Guidewheel's innovative sensor technology. The company has evolved from a failed energy management system into a comprehensive factory operations platform, guided entirely by customer feedback and real-world applications. In This Episode Guidewheel's Factory Ops platform demonstrates how the right technology approach can simultaneously drive productivity improvements and sustainability goals. By starting with controllable downtime and operational efficiency, manufacturers achieve immediate business value while naturally uncovering opportunities for energy savings and emissions reduction, creating a sustainable flywheel of continuous improvement and environmental benefit.   Topics How Guidewheel's "Fitbit for factories" approach transforms manufacturing visibility through simple electrical monitoring sensors. Leveraging universal power consumption data to monitor equipment performance across different makes, models, and ages of machinery. Overcoming traditional barriers to manufacturing digitization by avoiding complex PLC integration and focusing on practical solutions. Implementing AI algorithms for automatic cycle time detection, anomaly prediction, and prescriptive maintenance recommendations in manufacturing. Balancing mission-driven sustainability goals with commercial success through the upper-right quadrant of profitable environmental solutions. Creating sustainable manufacturing practices by starting with productivity improvements that naturally lead to energy efficiency gains. Attracting and empowering the next generation of manufacturing workers through intuitive, delightful technology tools and platforms. Building successful manufacturing technology companies through customer-driven product development and iterative learning from real factory applications. Developing platform ecosystems that enable custom manufacturing applications and developer communities for specialized industrial use cases. Transforming manufacturing operations from reactive to predictive through real-time data visibility and AI-powered throughput forecasting. Get in touch with Lauren Dunford:   LinkedIn  Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Download, Listen, and Subscribe Apple | Spotify | YouTube Or search “Manufacturing the Future” wherever you listen to podcasts!

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  3. ٣١ يوليو

    Brinker International's James Butler on Fire Prevention Awards for Restaurant Supply Chains

    Meet James Butler, SVP & Chief Supply Chain and Corporate Strategy Officer at Brinker International, "I always tell the team, our vision is to be the world's leading supply chain, restaurant supply chain organization. And that really comes down to five pillars that I've ordered in exactly their level of importance. And the very first one is food safety and quality," says James Butler, SVP & Chief Supply Chain and Corporate Strategy Officer at Brinker International, showcasing his unwavering commitment to excellence in supply chain management. James addresses one of the most complex challenges in modern business: managing supply chains that must deliver consistent quality across thousands of locations while maintaining the highest food safety standards. Restaurant supply chains face unique pressures, including perishable inventory, multiple daily deliveries, and the need to support rapid growth without compromising operational excellence. His role uniquely combines supply chain operations with corporate strategy, allowing him to align tactical execution with long-term business objectives. James's journey to Brinker began with a diverse career spanning sales, consulting at Deloitte, and supply chain leadership at major companies including Georgia Pacific and KFC. His experience during the pandemic at KFC, where he navigated product shortages, steep inflation, and changing consumer demands, prepared him for the strategic challenges he faces today. This breadth of experience across industries has given him a unique perspective on creative problem-solving and the importance of building resilient, forward-thinking supply chain operations. In This Episode James Butler's leadership philosophy centers on transforming traditional supply chain teams from reactive "firefighters" into proactive "fire preventers." Through his innovative Smokey Bear Award and emphasis on building stronger processes, he demonstrates how strategic thinking can elevate supply chain operations from tactical necessity to competitive advantage, ultimately supporting Brinker's mission to deliver exceptional dining experiences across their global restaurant network.   Topics Pandemic-era lessons in supply chain resilience, including managing product shortages and rapidly changing consumer demands. The "fall in love with the problem, not the solution" methodology to drive effective problem-solving. Transforming supply chain teams from reactive firefighters to proactive fire preventers through cultural change and recognition programs. Food safety and quality as the non-negotiable foundation of all restaurant supply chain operations and decision-making processes. Managing complex logistics for thousands of suppliers delivering to 1,600+ restaurants while maintaining consistency and availability. Technology implementation strategies that prioritize understanding optimal processes before selecting and customizing software solutions to fit workflows. Aligning supply chain operations with corporate strategy to drive restaurant growth and enhance the guest experience. Sustainability initiatives and responsible sourcing practices in restaurant supply chains, including partnerships with suppliers on emissions reduction. Innovation management in traditionally risk-averse environments, including balancing creativity with operational reliability and food safety requirements. Get in touch with James Butler:   LinkedIn  Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Download, Listen, and Subscribe Apple | Spotify | YouTube

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  4. ١٧ يوليو

    Madsen's Millwork & Custom Cabinets’ Tyler Madsen on Preserving Craftsmanship with AI

    Meet Tyler Madsen, Director of Madsen's Millwork & Custom Cabinets Tyler Madsen, Director of Madsen's Millwork & Custom Cabinets, exemplifies how traditional craftsmanship can thrive through technological innovation. "If you're not updating your technology, updating your equipment, updating your processes, you're going to be left behind," Tyler explains. "The most important thing here is speed. It's not just quality, it's how rapidly we can pump out quality." Madsen's Millwork, founded in 1962, specializes in high-end custom woodworking for educational, residential, and commercial spaces, employing 75 skilled craftsmen and producing up to 30% of the region's architectural woodwork. The company needed to maintain its reputation for excellence while adapting to post-pandemic business realities and evolving customer expectations. Under Tyler's leadership alongside his brother Josh, the company has embraced digital transformation while honoring traditional values. They've implemented sustainable practices like their innovative biomass heating system, which converts wood waste into energy, demonstrating their commitment to both environmental responsibility and operational efficiency. In This Episode In this milestone 50th episode, Tyler shares how upgrading from Epicor 905 to Kinetic and implementing AI tools like Prism has revolutionized their operations. From streamlining complex estimating processes to empowering field teams with real-time data access, Madsen's proves that embracing technology enhances rather than replaces traditional craftsmanship, enabling faster delivery without compromising quality.  Topics Taking over a family business during COVID-19 pandemic while dealing with personal loss and operational challenges. Upgrading from legacy Epicor 905 system directly to Kinetic cloud ERP for improved operational efficiency. Implementing Epicor's Prism agentic AI to streamline estimating processes and specification document review workflows. Using AI to filter through complex architectural drawings and door schedules to eliminate human errors. Balancing traditional woodworking craftsmanship standards with modern technology adoption for competitive advantage in manufacturing. Empowering field installers with cloud-based tablets for real-time access to project data and documentation. Sustainable manufacturing practices including biomass heating systems that convert wood waste into building energy. Team adoption strategies for AI technology and overcoming resistance to digital transformation initiatives. Career paths in the woodworking industry including vocational training, apprenticeships, and skill development opportunities. Get in touch with Tyler Madsen:   LinkedIn  Website    Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Download, Listen, and Subscribe Apple | Spotify | YouTube

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  5. ٣ يوليو

    Retrocausal's Zeeshan Zia on AI as Manufacturing Worker Copilots

    Meet Zeeshan Zia, CEO & Co-founder of Retrocausal "If the operator is about to put the tip of the soldering iron at the wrong place, the system offers an alert right there and then, helping them reduce that scrap rate from 30% down to 3%," says Zeeshan Zia, CEO & Co-founder of Retrocausal, describing a process his team helped a medical device manufacturing client improve. His story showcases how enterprise partners want AI that understands human activities, not just fancy interfaces. Retrocausal tackles the forgotten 80 percent of manufacturing jobs still performed by humans while robotics investments focus on the automated 20 percent. Their AI doesn't replace workers — it catches mistakes like double-torquing bolts while missing others entirely, preventing $1,200 endoscopy cameras from hitting trash bins. Born from Zeeshan's realization that augmented reality hardware wasn't the bottleneck, Retrocausal decoupled AI capabilities from head-mounted displays. The Seattle company now deploys facial blurring and body pixelation so thoroughly that even strict union environments show the least resistance to their tools compared to other process analytics solutions. In This Episode Beyond preventing defects, their platform enables production supervisors to perform industrial engineering tasks through simple video uploads — the AI breaks down processes, generates Excel sheets, and suggests line rebalancing. Zeeshan reflects on how manufacturers have shifted from innovation teams driving AI adoption to plant managers and line leaders becoming true believers, largely thanks to ChatGPT educating the broader public on AI's potential. Topics People-centric approach to AI implementation in manufacturing environments that empowers workers rather than replacing them. Real-world applications of AI copilots including Assembly, Kaizen, and Ergo systems for different manufacturing roles. Dramatic quality improvements achieved through AI intervention, reducing scrap rates from thirty percent to three percent. Addressing worker concerns about privacy, standardization, and individual work preferences when implementing AI monitoring systems. Challenges of implementing AI in high-mix, low-volume job shops versus standardized assembly line operations. The role of AI in accelerating worker onboarding and enabling career advancement from operator to supervisor roles. Evolution of manufacturer attitudes toward AI adoption, with investment rates increasing from thirty to forty percent annually. Importance of choosing holistic AI solutions over point solutions to avoid system fragmentation and integration challenges. Accessibility features built into AI tools to accommodate workers of different skill levels and physical capabilities. Impact of reshoring trends and Industry 4.0 on creating new opportunities for AI-enabled manufacturing agility. Get in touch with Zeeshan Zia:   LinkedIn  Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Download, Listen, and Subscribe Apple | Spotify | YouTube Or search “Manufacturing the Future” wherever you listen to podcasts!

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  6. ٢٦ يونيو

    Eaton's Alexandre Georgetti on Humanizing Manufacturing Automation

    Meet Alexandre Georgetti, Director of Global i4.0 Automation Strategy at Eaton "Don't go for a technology just because it's cool. Go for a technology that is going to address a problem," advises Alexandre Georgetti, Director of Global i4.0 Automation Strategy at Eaton, emphasizing the importance of strategic thinking over technological fascination in automation decisions. Manufacturing organizations worldwide face increasing pressure to automate processes while maintaining workforce engagement and operational efficiency. The challenge lies in identifying which processes to automate first, ensuring successful human-robot collaboration, and implementing technologies that truly solve business problems rather than just adopting the latest innovations. Eaton, a global power management company operating in more than 175 countries with over 92,000 employees, leads the charge in smart manufacturing adoption. Under Alexandre's leadership, the company's automation strategy spans approximately 200 sites across diverse business units, from electrical components to aerospace systems. This breadth of operations provides unique insights into successful automation implementation across different cultures and manufacturing environments. In This Episode Alexandre shares his expertise on emerging automation technologies, including humanoid robots, collaborative robots with advanced gripping capabilities, and AI-driven learning systems. He emphasizes the importance of maintaining a continuous improvement mindset while implementing automation, and shares practical strategies for ensuring successful human-robot collaboration. Topics The evolution of manufacturing automation technologies, including humanoid robots, collaborative robots, and AI-driven learning systems transforming factory operations. The critical relationship between continuous improvement methodologies and automation implementation for achieving optimal manufacturing outcomes. Strategies for prioritizing automation projects based on factors including worker safety, value-added activities, and process bottlenecks. Cultural considerations and regional differences in implementing automation across global manufacturing facilities. Implementation strategies for autonomous mobile robots in material handling, including considerations for facility-wide compatibility. The role of data analytics in both planning and optimizing automation initiatives across manufacturing operations. Balancing automation investments with workforce development to ensure long-term operational success. Framework development for evaluating and implementing automation technologies across diverse manufacturing environments. Practical advice for manufacturing leaders beginning or advancing their Industry 4.0 automation journey.  Resources “Industry 4.0: The factory of the future becomes the factory of today,” from Eaton’s website   Get in touch with Alexandre Georgetti:   LinkedIn  Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Download, Listen, and Subscribe Apple | Spotify | YouTube Or search “Manufacturing the Future” wherever you listen to podcasts!

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  7. ١٣ يونيو

    The Marks Group's Gene Marks on Navigating Tariffs and Preparing for AI Revolution

    Meet Gene Marks, Business Keynote Speaker, Author, Columnist, & Business Owner at The Marks Group "If you're doing business with China, you've got some serious challenges," warns Gene Marks, Business Keynote Speaker, Author, Columnist, & Business Owner at The Marks Group. As a prolific business columnist for publications like The Guardian and Forbes, and the head of his own company, Gene brings decades of experience helping small and mid-sized businesses navigate economic challenges. Manufacturing companies today face a perfect storm of challenges: shifting tariff policies creating supply chain uncertainty, rapidly evolving AI technologies demanding implementation strategies, and persistent workforce shortages requiring innovative talent acquisition approaches. Gene addresses all three with practical, tactical advice drawn from his network of successful manufacturing clients across the country. Gene's journey into business advisory began unexpectedly: he was running his CPA firm when he decided to start writing as a creative outlet. His column for the Philadelphia Business Journal, "The Penny Pincher's Almanac," gained popularity and launched his career as a trusted voice for small and mid-sized businesses. This therapeutic writing practice evolved into a second career spanning prestigious publications and speaking engagements where he shares wisdom gleaned from successful manufacturing companies. In This Episode In our wide-ranging conversation, Gene provides immediately actionable strategies for manufacturers dealing with tariffs (like utilizing bonded warehouses to defer costs), a practical three-step approach to prepare for AI implementation (clean your data, engage with vendors, create policies), and unexpected advice on talent acquisition (look for service industry workers with great attitudes who can be trained in technical skills). Gene emphasizes that although technology creates tremendous opportunities, success ultimately depends on having the right people to implement it, making talent acquisition and development perhaps the most critical challenge manufacturers face today.   Topics Current status of tariffs, particularly the extraordinary 145-185% rates on Chinese goods, and strategies for navigating international trade disruptions. Strategic use of bonded warehouses and free trade zones to defer tariffs and potentially reduce costs during periods of trade uncertainty. The reality of AI implementation versus the hype, with practical guidance on current limitations and future potential for manufacturing. Three essential steps to prepare for AI: cleaning existing data, engaging with software vendors on roadmaps, and developing comprehensive AI policies. How ERP systems enable data-driven decisions during supply chain disruptions, including selective price increase strategies based on customer profitability. The critical importance of developing an AI policy governing appropriate usage, permissions, and documentation within manufacturing organizations. Why small and mid-sized manufacturers must invest in data preparation now to capitalize on AI automation capabilities coming in the next few years. Innovative approaches to talent acquisition that prioritize attitude, adaptability and customer service skills over technical expertise that can be taught. Predictions on tariff negotiations and their likely resolution with most countries except China, where manufacturers need long-term alternatives. The competitive necessity of embracing AI and automation despite employee concerns, with strategies for communicating benefits to the workforce. Download, Listen, and Subscribe Apple | Spotify | Google Get in touch with Gene Marks:   LinkedIn  MediumX Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter

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  8. ٢٩ مايو

    DSG Supply's Dan Klepack on Modernizing Industrial Distribution Through Technology

    Meet Dan Klepack, Chief Supply Chain Officer at DSG Supply Drawing from his diverse experience across defense, retail, and industrial distribution, Dan Klepack, Chief Supply Chain Officer at DSG Supply, brings a unique perspective to supply chain modernization. From building fighter jets to leading a supply chain, a process is a process and the disciplines transfer seamlessly. Dan explains, “There's a right way to do it and there's a standard operating procedure that needs to be written to do it.” His journey from manually tracking assembly line performance on paper to leveraging advanced ERP systems demonstrates how technology has fundamentally shifted the focus from data collection to problem-solving. DSG faces the complex challenge of managing diverse product categories across electrical, plumbing, HVAC, and industrial automation sectors while meeting growing customer expectations for supply chain visibility. Unlike competitors who specialize in single categories, DSG's breadth creates unique operational challenges that require sophisticated technology solutions to balance the competing demands of operations teams seeking repeatability and sales teams needing flexibility. Founded 125 years ago, DSG operates as an employee-owned company with 62 branches spanning from Montana to Michigan, and leverages Epicor distribution solutions across their business. This employee ownership model creates a distinctive culture where every team member has a financial stake in the company's success, fostering collaborative problem-solving and shared accountability in decision-making processes that impact modernization efforts. In This Episode Dan explores how industrial distribution is evolving to meet B2B customers' expectations for the same level of supply chain transparency they experience as consumers. He discusses the industry-wide "Where's My Stuff?" initiative, where competitors collaborate to solve visibility challenges, and shares practical advice on preparing organizations culturally for technology adoption while emphasizing that successful modernization requires understanding your business fundamentals before investing in solutions.  Topics DSG Supply's employee ownership model and how it influences collaborative decision-making and technology investment strategies across operations. Evolution of supply chain technology from manual tracking systems to integrated ERP solutions that enable problem-solving focus. Balancing operational repeatability requirements with sales team flexibility needs through strategic technology implementation and data-driven decision making. Managing diverse product categories including electrical, plumbing, HVAC, and industrial automation within a single distribution network. Growing customer expectations for supply chain visibility driven by consumer experience standards applied to B2B relationships. Industry-wide collaboration through initiatives like "Where's My Stuff?" bringing competitors together to solve shared visibility challenges. Change management strategies for technology adoption focusing on cultural readiness and team engagement rather than just technical capabilities. Integration approaches for modern distribution centers emphasizing the importance of understanding business fundamentals before technology investment. Future trends including artificial intelligence applications across supply chain functions from inventory management to predictive analytics implementation.

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Manufacturing the Future is dedicated to helping manufacturing leaders future-proof their operations. Each episode features interviews with innovative manufacturing executives, subject matter experts, and thought leaders who share actionable insights, tips, and best practices to embrace technology so they can streamline operations, prepare for what lies ahead, and continue to keep the world turning.

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