Market Trends and Solutions Ronak Agarwal

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**Podcast Summary
In this episode, Ronak Agarwal interviews Michael Greenberg, an entrepreneur with extensive experience in implementing AI and automation in business operations. They discuss Michael's journey as a founder, the challenges he faces, and how he stays ahead of the technology curve.

They also explore the key factors to consider when evaluating AI and automation initiatives, as well as the misconceptions and ROI measurement in these projects.

Michael emphasizes the importance of clarity, consistency, confidence, capacity, and cash flow in digital operations, and shares insights on adoption and implementation strategies.

The conversation explores the challenges and trends in AI and automation implementation.

The discussion covers topics such as the impact of data privacy laws on implementation, the importance of communication and training in adoption, the stages of automation refinement, the use of technologies like GPT-4 and Llama, and the future of AI and automation in the digital operations space.

**Podcast Chapters:
00:00 Show Highlights
00:53 Introduction and Guest's Background
07:47 Staying Ahead of the Technology Curve
11:29 Key Factors in Evaluating AI and Automation Initiatives
14:18 Misconceptions about AI Initiatives
20:15 How do you measure ROI for AI-based solutions.
22:14 Adoption and Implementation of AI and Automation
27:36 What is Digital Operations?
28:11 About Third Brain Automation
37:01 The Stages of Automation Refinement
41:55 Exploring the Use of GPT-4 and Llama
46:45 The Rise of Digital Operations and Future Trends
50:44 Disrupting the Contact Center Industry
52:32 Embracing the Opportunities in Digital Operations

**About Speaker
Michael Greenberg is the CEO and Founder of Third Brain Automation, a digital operations consultancy that helps companies implement automation, AI tools, and process optimization. With over 10 years of experience building and growing technology-enabled businesses, Michael has a proven track record of using digital tools and remote teams to scale operations. He got his start in the industry founding a podcast production agency, which he eventually sold, and has since helped numerous companies streamline workflows and improve efficiency. Passionate about entrepreneurship and empowering others, Michael enjoys mentoring entrepreneurs and sharing his expertise as a sought-after speaker and modern industrialist.

Here is Michael's LinkedIn Profile:   / gentoftech  
You can also check out his other links here.
X/Twitter:   / gentoftech  
Personal Website: https://gentof.tech/I'm+Michael+Green...
Company Website: https://callforcontent.com/

**About Ronak Agarwal
An enthusiast technical blogger, speaker, writer and have an interest in learning & sharing new capabilities. I work as a Digital Workplace Consultant, with a primary focus on Microsoft Teams, Cisco Telephony, Zoom, Office 365, Azure. Like to talk about #FutureOfCollaboration #AgileManagedServices #AI, #UCAAS #WorkplaceTransformation #HybridWorkplace #WXC #TimeManagement #Productivity
Professionally, I am an Experienced

Welcome to a new podcast on Agarwalronak.com Like-Minded Show.



### Podcast Quick Recap

Microsoft, Zoom, and Cisco announced several updates at Enterprise Connect. Microsoft introduced updates to Teams phone service, voice isolation, Co-Pilot, autopilot for Teams rooms, intelligent call recap, Teams Premium, and more. Zoom introduced Zoom Workspace, updates to Zoom meetings, Zoom phone, Zoom Rooms, and Zoom chat. Cisco introduced the second generation Cisco board pro, Cisco 9800 series phones, and Webex Suite updates.



#Microsoft #Zoom #Cisco #EnterpriseConnect #CoPilot #aicompanion #Zoom



###Takeaways

- Microsoft announced updates to enhance the functionality of Teams, including improved phone service, voice isolation, Co-Pilot, and autopilot for Teams rooms.

- Zoom introduced Zoom Workspace, which aims to improve teamwork and productivity with integrated collaborative tools.

- Cisco unveiled the second generation Cisco board pro, Cisco 9800 series phones, and updates to the Webex Suite.

- These updates from Microsoft, Zoom, and Cisco offer new features and enhancements to their respective collaboration platforms.



###Chapters

00:00 Microsoft Teams Updates at Enterprise Connect

03:12 Zoom Updates at Enterprise Connect

06:27 Cisco Webex Updates at Enterprise Connect



###Follow Ronak Agarwal on Social Media Handles:

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X: https://twitter.com/ronak_agarwal7

Website: https://agarwalronak.com⁠



For any queries, email on "contact@agarwalronak.com"



###About Ronak Agarwal

Ronak Agarwal is a Senior Digital Workplace Consultant leading Global Presales team and is based out of London, UK. He is a Blogger at agarwalronak.com, Podcaster on Youtube, Spotify and other leading Podcast Platforms and hosts a show called “Like-Minded”. He is also an ECB Certified Cricket Coach & A Spiritual Seeker.



Born and Raised in India and now living in London, Ronak Agarwal was a shy & introverted kid, who always thought of great potential for himself by serving others. At the age of 16, Ronak Agarwal left his home to study Science and Engineering. Ronak Agarwal always had a desire to achieve something entrepreneurial in nature but did not know how to do it. Then he gathered strength, felt motivated and opened his own restaurant in India. His interests led him into Stock Markets and now he is also sharing his Workplace Experience using Blogs and Podcasts at agarwalronak.com


---

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****Follow Ronak Agarwal on Social Media Handles:
LinkedIn: https://www.linkedin.com/in/ronak-agarwal-14224494/
Youtube: https://www.youtube.com/@agarwalronak7
Instagram: https://www.instagram.com/ronakagarwal746/
Fb: https://www.facebook.com/agarwalronakblog
X: https://twitter.com/ronak_agarwal7
Website: https://agarwalronak.com⁠

For any queries, email on "contact@agarwalronak.com"

**Listen to Ronak Agarwal on:
https://agarwalronak.com/excited-to-launch-our-podcasts-videos-on-spotify-and-youtube/
Spotify: ⁠https://podcasters.spotify.com/pod/show/agarwalronak
Google Podcast: ⁠https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy9kYjdhZWEwMC9wb2RjYXN0L3Jzcw
Itunes: https://podcasts.apple.com/us/podcast/market-trends-and-solutions/id1680615191
Amazon Music: https://music.amazon.co.uk/podcasts/6a35c3f2-3801-422a-8446-5a4a87db16ea/market-trends-and-solutions

**Podcast Summary
In this episode, Sudeep Trivedi, the Alliance and GTM Head at Logitech, shares insights into alliance strategies and go-to-market strategies. Logitech is known for its hardware products that help people experience technology. Sudeep discusses the importance of consistent global channel approaches and partner connect programs in fostering collaboration and improving response time to customers. He emphasizes the value of knowing the right person in an organization when forming alliances and partnerships. Sudeep also highlights the factors considered when evaluating new markets and the importance of aligning different teams in the go-to-market process. In this conversation, Ronak Agarwal discusses various topics related to global market strategy and alliances with Sudeep Trivedi. They touch on the challenges of working in a global role, the importance of clear communication, and the need for agility in adapting to market changes. They also discuss the role of sustainability in business and the value of alliances and channel partnerships. Sudeep shares insights into measuring the success of initiatives and the future direction of alliances and go-to-market strategies.

**About Sudeep Trivedi
Cloud, mobile, and AI, combined with innovative hardware experiences are truly transforming the way we live and work. He is passionate about bringing down the barriers for people to communicate and collaborate any place, any time - at work and in personal life.

He has provided business, go-to-market, technology, product, and marketing leadership to grow start-up and established businesses alike. He has experience with managing all the aspects of product lifecycle, including strategy/roadmap, development, go-to-market, and P&L management.

**About Ronak Agarwal
Ronak Agarwal is a Senior Digital Workplace Consultant leading Global Presales team and is based out of London, UK. He is a Blogger at agarwalronak.com, Podcaster on Youtube, Spotify and other leading Podcast Platforms and hosts a show called “Like-Minded”. He is also an ECB Certified Cricket Coach & A Spiritual Seeker.

Born and Raised in India and now living in London, Ronak Agarwal was a shy & introverted kid, who always thought of great potential for himself by serving others. At the age of 16, Ronak Agarwal left his home to study Science and Engineering. Ronak Agarwal always had a desire to achieve something entrepreneurial in nature but did not know how to do it. Then he gathered strength, felt motivated and opened his own restaurant in India. His interests led him into Stock Markets and now he is also sharing his Workplace Experience using Blogs and Podcasts at agarwalronak.com

**Affiliate Link:
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Instagram: https://www.instagram.com/ronakagarwal746/
Fb: https://www.facebook.com/agarwalronakblog
X: https://twitter.com/ronak_agarwal7
Website: https://agarwalronak.com⁠

For any queries, email on "contact@agarwalronak.com"

**Listen to Ronak Agarwal on:
https://agarwalronak.com/excited-to-launch-our-podcasts-videos-on-spotify-and-youtube/
Spotify: ⁠https://podcasters.spotify.com/pod/show/agarwalronak
Google Podcast: ⁠https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy9kYjdhZWEwMC9wb2RjYXN0L3Jzcw
Itunes: https://podcasts.apple.com/us/podcast/market-trends-and-solutions/id1680615191
Amazon Music: https://music.amazon.co.uk/podcasts/6a35c3f2-3801-422a-8446-5a4a87db16ea/market-trends-and-solutions

**Podcast Summary
Ronak and Bruno discussed the role of product management in software development, with Bruno sharing his experience transitioning from software engineer to VP of Products at Kurmi Software. They discussed the challenges of prioritizing feature development, the importance of openness in their product, and the role of customer feedback in improving their product. Bruno also highlighted the balance between innovation and iterating on existing products, the complexities of his role, and the challenges of maintaining high-quality products that connect with various systems. Lastly, they discussed the increasing use of AI in their work and its potential incorporation into their products.

**About Bruno Guirardel https://www.linkedin.com/in/bruno-guirardel-4889087/
Bruno is the Co-Founder and VP of Products at Kurmi Software, with over 17 years of UC & CC provisioning and automation experience.*

*Driven by Kurmi customers' success and satisfaction, Bruno is UX oriented to simplify the provisioning operations on various Unified Communication and Contact Center Technologies such as Microsoft, Cisco, Zoom and Avaya. In charge of defining the product roadmap, Bruno discovered new ways to make technology easy for our customers. IT teams need a partner they can rely on to deal with today’s new UC & CC reality. He works with enterprises and service providers to understand and identify their needs with the aim of offering a solution that provides significant benefits.*

*During all this time Bruno worked with a range of industry sectors; Banking and Finance, Public Sector, Manufacturing and ICT / Service Providers.*

**About Ronak Agarwal
An enthusiast technical blogger, speaker, writer and have an interest in learning & sharing new capabilities. I work as a Digital Workplace Consultant, with a primary focus on Microsoft Teams, Cisco Telephony, Zoom, Office 365, Azure. Like to talk about #FutureOfCollaboration #AgileManagedServices #AI, #UCAAS #WorkplaceTransformation #HybridWorkplace #WXC #TimeManagement #Productivity
Professionally, I am an Experienced Digital Communication and Workplace Transformation Consultant. Total Experience of over 11 years. Currently leading a UC Presales Team and based out of London, UK


Please Like and Subscribe for more content!
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***Follow Ronak Agarwal on Social Media Handles:
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Fb: https://www.facebook.com/agarwalronakblog

X: https://twitter.com/ronak_agarwal7

Website: https://agarwalronak.com


For any queries, email on contact@agarwalronak.com

**Listen to Ronak Agarwal on:
https://agarwalronak.com/excited-to-launch-our-podcasts-videos-on-spotify-and-youtube/


Spotify: https://podcasters.spotify.com/pod/show/agarwalronak

Google Podcast: ⁠

https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy9kYjdhZWEwMC9wb2RjYXN0L3Jzcw

Itunes:

https://podcasts.apple.com/us/podcast/market-trends-and-solutions/id1680615191

Amazon Music:

https://music.amazon.co.uk/podcasts/6a35c3f2-3801-422a-8446-5a4a87db16ea/market-trends-and-solutions

**Podcast Summary
Kevin and Ronak had an exiting conversation on UCaaS/ CCaaS experience and discussed topics ranging from:

1) Governance, Risks, and Adapting to New Tech: A Conversation on UC Space
2) Cloud Computing and AI in Finance: Security, Cost, and Experience
3) Goals, Technology, and Flexibility in Organizations
4) Unified Communication Vendor Discussion
5) Tech Companies' Strategies vs. Microsoft's Dominance
6) Customer Experience Metrics and Future AI Role
7) Collaboration Challenges and Tailoring Services

#unifiedcommunications #contactcenter #experience

**Podcast Chapters:
0:00 Podcast Summary
1:10 Kevin Introduction
5:35 Typical Challenges for a Banking customer to move to cloud?
9:25 UCaaS and CCaaS Trends
15:10 How has Technology Impacted Remote Work
25:10 Discussion on Leading UCaaS/CCaaS Vendors
38:43 Best Practices for Selecting the Right UCaaS/CCaaS Vendor
42:45 What is Experience Management and How do you measure it?
47:12 Conclusion

**About Kevin Monterio
Kevin is an electrifying technology visionary, passionately at the forefront of AI, CCaaS, and the revolution in customer and employee experience tech. With a deep well of expertise in the cutting-edge realm of AI-enhanced Cisco/Microsoft/Zoom Unified Communications and Networking, he's the maestro of transformative dialogues with the upper echelons of leadership. Kevin doesn't just navigate the future of tech; he builds it, fostering unshakable trust and spearheading groundbreaking innovations that captivate and inspire.

**About Ronak Agarwal
An enthusiast technical blogger, speaker, writer and have an interest in learning & sharing new capabilities. I work as a Digital Workplace Consultant, with a primary focus on Microsoft Teams, Cisco Telephony, Zoom, Office 365, Azure. Like to talk about #FutureOfCollaboration #AgileManagedServices #AI, #UCAAS #WorkplaceTransformation #HybridWorkplace #WXC #TimeManagement #Productivity
Professionally, I am an Experienced Digital Communication and Workplace Transformation Consultant. Total Experience of over 11 years. Currently leading a UC Presales Team and based out of London, UK

****Follow Ronak Agarwal on Social Media Handles:
LinkedIn: ⁠https://www.linkedin.com/in/ronak-agarwal-14224494/⁠

Youtube: ⁠https://www.youtube.com/@agarwalronak7⁠

Instagram: ⁠https://www.instagram.com/ronakagarwal746/⁠

Fb: ⁠https://www.facebook.com/agarwalronakblog⁠

X: ⁠https://twitter.com/ronak_agarwal7⁠

Website: ⁠https://agarwalronak.com⁠⁠

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Podcast Quick Recap
Ronak and Parag Ray engaged in a wide-ranging conversation about #digitalmarketing and #sales, with a focus on the importance of understanding the customer and tailoring strategies accordingly. They also discussed the role of collaboration between marketing and sales teams, the significance of data and analytics in shaping digital marketing strategies, and the balance between organic and paid marketing strategies. The conversation then shifted to the future of marketing and the importance of continuous learning and skill development.


Podcast Chapters
0:00 Podcast Summary
0:39 Introduction
2:20 What led Parag Ray into Digital Marketing
11:40 Different types of Marketing techniques
17:35 Tools Used by A Marketer
20:45 How does Sales And Marketing Cross Over & Collaborate?
26:05 Difference between Product Marketing and Product Management
27:35 Discussion on SEO Strategy and Keyword Selection
30:47 How does Data Analytics and AI play a role in Digital Marketing?
37:00 How to balance between Paid and Unpaid marketing?
43:06 Marketing Success KPI’s
45:09 Career Mentorship for New Marketers
50:00 Concluding Remarks



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#digitalmarketing #Onlinemarketing #socialmediamarketing
#searchengineoptimization
#contentmarketing #Emailmarketing#ppc (#Pay-Per-Click) #advertising
#inboundmarketing
#sales #strategies#Ecommercemarketing#leadgeneration
#conversionrateoptimization
#marketing #automation#Customerrelationshipmanagement (CRM)
#digitaladvertising
#salesfunnel
#affiliatemarketing
#googleads
#socialselling
#mobilemarketing


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