36 min

Mastering Customer Success Metrics for Early Stage Startups w/ Donna Weber Scale Tale - The Customer Success Podcast

    • Management

Donna Weber, the world renowned Customer Onboarding Expert and author of the book "Onboarding Matters" joins Mausmi Ambastha, co-founder of ZapScale and the host of the Scale Tale Podcast to share her wealth of expertise and provide valuable insights into measuring and addressing the cost of customer onboarding. Together, they discuss the importance of 04:15 - Key CS metrics for early-stage companies10:00 - How to align CS metrics with business goals15:47 - Measuring the cost of customer onbo...

Donna Weber, the world renowned Customer Onboarding Expert and author of the book "Onboarding Matters" joins Mausmi Ambastha, co-founder of ZapScale and the host of the Scale Tale Podcast to share her wealth of expertise and provide valuable insights into measuring and addressing the cost of customer onboarding. Together, they discuss the importance of 04:15 - Key CS metrics for early-stage companies10:00 - How to align CS metrics with business goals15:47 - Measuring the cost of customer onbo...

36 min