Masters of Home Service

Jobber
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Masters of Home Service

Masters of Home Service is here to make your home service more profitable and efficient, and is part of Jobber Blueprint—dedicated to helping home service pros build the future they deserve by providing the best learning, insights, and advice in the business.

  1. -2 ДН.

    Free Marketing Strategies That Actually Work

    Learn easy ways to market a business for free! Discover helpful tips like connecting with local groups and using the best keywords to get more people to notice the brand. This episode shows how small changes can make a big difference—all without spending extra money. Join host Adam Sylvester and Richard Grove of Wall Control and The Small Business Consultant   New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4d0KAEh   [00:00] Introduction to the episode and guest [01:44] Using Google Analytics for keyword insights to optimize online presence [03:44] Benefits of using specific search terms to increase website traffic [05:21] The value of keywords and search terms tailored to audience intent [06:10] Influencer marketing and partnering with local community leaders to boost visibility and grow  [10:24] Using Jobber to improve your marketing [11:07] Becoming a voice of authority by engaging on forums and social media [12:11] Engaging with local causes and donating time or products for exposure [14:10] Choosing the right social media platform and focusing on evergreen content [16:08] Leveraging AI tools to create unique social media visuals [18:05] Benefits of affiliate programs to create a cost-effective sales network [19:20] Avoiding discount code leaks for better attribution tracking [21:25] Referral programs with simple incentives for satisfied customers [23:18] Emphasizing revenue-sharing over traditional ad expenses [24:01] Exchanging services for marketing placements as a budget-friendly tactic [25:02] Creative social media management partnerships for engagement [26:58] Low-cost tools like email marketing for regular customer engagement [29:44] Adam’s Key Takeaways: Use Google Analytics, Influencer marketing, and join Facebook groups

    32 мин.

  2. 12 НОЯБ.

    A Step-by-Step Guide for Maximizing Profit

    Discover how to maximize profits in your home service business with practical pricing strategies, proven upselling techniques, and mindset shifts that elevate your approach to sales. A step-by-step approach to setting profitable rates, training your team, and building a brand that attracts the right clients. This episode is packed with actionable insights to help you take control of your bottom line and avoid common pricing mistakes. Join host Adam Sylvester and Tom Reber of The Contractor Fight.   New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4d0KAEh   [00:00] Introduction to the podcast and guest [00:50] Aiming for at least 50% gross profit [01:44] Knowing direct job costs vs. overhead [02:55] Avoiding pricing mistakes by ignoring competitors’ rates [04:25] Shifting money mindsets and valuing work appropriately [05:39] Building brand and relationships to confidently raise prices [06:39] Sales techniques: Roleplay, personal discipline, and lead generation [07:46] Using software to manage and grow business efficiency [08:58] Selling and upselling: Providing better buying experiences for clients  [13:51] Conducting crew leader meetings and tracking weekly progress [15:05] Creating a sales culture: Ringing the cash register daily [16:30] The importance of continuous role-playing in fostering a sales culture [17:28] Higher-level upselling strategies and descope techniques [22:03] Avoiding the distraction of new services before mastering the core [23:25] Adam’s Key Takeaways: Mind your own pricing, train and role-play your salespeople, educate where money goes

    25 мин.

  3. 5 НОЯБ.

    Navigating AI in Your Business: Balancing Tech and Human Touch

    Discover how AI can transform your home service business without losing the human touch. This episode covers common misconceptions about AI, practical applications, and essential guardrails to keep your tech in check. Learn how tools like ChatGPT, Zapier, and Jobber’s AI features can improve efficiency and client satisfaction. Perfect for business owners looking to balance tech with personalized service. Join host Adam Sylvester, and Michelle Jeppesen of Jill's Office.   New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4d0KAEh   [00:00] Introduction to the episode and guest [00:50] First misconception about AI: Fear of job loss versus excitement about new possibilities {04:55] Second misconception: Being overly eager to use AI to replace aspects of your business that it shouldn't. [05:47] Practical AI uses for home service businesses [08:23] Cautions with AI and setting guardrails  [09:16] AI-enhanced proposals: Detailed service descriptions to improve client conversion [10:25] Jobber’s AI integration for enhanced communication and efficiency  [11:25] AI tools for analyzing data and identifying effective business practices [12:21] Advanced AI applications: Voice replication, video avatars, and AI-driven hiring tools [13:52] Risks of overusing AI in customer service and the importance of human touch [15:07] Transparency and privacy laws related to AI usage and customer interactions [16:34] When to use human interaction versus automation in customer engagement [17:52] AI’s potential to predict and preempt customer issues and service needs and perform business analysis [20:38] Starting small with AI tools and getting help when needed [21:55] Adam’s Key Takeaways: Focus on things not changing, Use Zapier for automation, Use ChatGPT for descriptions

    24 мин.

  4. 29 ОКТ.

    Top Automation Hacks to Save Time & Money

    Want to save time and streamline your business operations? This episode covers practical, actionable tips to reduce manual work and stay ahead in today’s market. Learn how to enhance efficiency with online booking, nurture referrals, and boost reviews to grow your business. Join host Adam Sylvester and guest Phil Risher of Phlash Consulting.   New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4d0KAEh   [00:00] Introduction to the episode and guest [00:53] Importance of CRMs for tracking leads and automating workflows [02:43] Automating follow-ups improves lead nurturing and conversion [04:30] Examples of automating customer interactions [06:45] How Jobber automates invoicing and tracks performance with reports [07:35] Zapier simplifies automation with growing AI integration [09:52] Creative pricing options help overcome online booking challenges [10:26] Referral partner pages streamline lead submission and tracking [12:28] Automating estimate follow-ups encourages quicker decisions [14:21] Upsell services during fulfillment and follow up on cancellations [15:34] Best practices for automated communication channels [17:38] Reviews and referral requests increase online visibility and boost business [20:50] Setting priorities by identifying your biggest opportunities first [23:16] Adam’s key takeaways: Setup online booking, follow up your reviews, and value-added follow up content

    25 мин.

  5. 22 ОКТ.

    Run Your Business From the Beach: A Guide to Operating a Remote Business

    Learn how to manage your business from anywhere with the right systems and remote staff. This episode covers practical strategies for delegating tasks, setting clear pricing, and using automation to streamline operations. Whether you're scaling your business or seeking more freedom, these insights will help you stay efficient without being tied to the office. Join host Adam Sylvester, and Anthony & Jhanilka Hartzog of The Hartrimony.   New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4d0KAEh   [00:00] Introduction to the podcast and guests[01:01] Introduction to remote operations and running a business remotely[02:27] Managing customer expectations for a remote business[05:30] Emphasizing the value of anonymity[08:57] Roles of VAs, operations managers, and remote assistants[10:47] Using online booking, with conditions in place for varied job sizes[13:14] Overcoming one of the biggest roadblocks of getting out of your business[14:42] Creating SOPs (standard operating procedures) and training remote employees[17:24] Additional technology to help run your remote business[17:53] Maintaining service quality remotely, and setting expectations during the hiring process[19:12] Implementing test cleans and vetting to maintain service quality[22:30] The owner's role in a successful remote business[24:39] The future of the gig economy and potential for remote businesses[26:17] Adam’s Key Takeaways: Clear SOPs, clear pricing on your website, and hire remote staff

    28 мин.

  6. 15 ОКТ.

    Take Charge of Your Finances by Knowing Your Numbers

    Understanding your numbers is the cornerstone of a profitable business. This episode breaks down how business owners can identify their most profitable revenue streams, implement recurring income strategies, and optimize service packages for long-term success. It also covers reducing costs by managing overhead, cutting unnecessary subscriptions, and improving labor efficiency. Join host Adam Sylvester and Tyler Martin, of Think Business with Tyler.   New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4d0KAEh   [00:00] Introduction to the podcast and guest [01:00] The true meaning of “knowing your numbers” [02:40] Identifying profitable revenue streams and avoiding distractions [03:50] The value of recurring revenue in building business stability [05:10] Structuring service packages and managing their logistics [07:12] Using the reporting features in Jobber to understand your numbers [07:53] Leveraging data to identify early trends and potential issues with your business [10:54] Reducing costs, with a focus on optimizing ad spend, reviewing overhead, and cutting excess subscriptions [17:02] Strategies for labor efficiency and avoiding unnecessary costs [20:06] Adam’s Key Takeaways: Correct service area, cancel unused subscriptions, have good data

    22 мин.

  7. 8 ОКТ.

    Should you Outsource Your Customer Service? Here’s a Complete Guide

    Struggling to keep up with customer calls? You could be missing out on valuable new business. In this episode, we explore how outsourcing your customer service can free up your time, improve efficiency, and help you capture more leads. Discover when it's the right time to delegate, explore various outsourcing options, and learn how to train your team for a seamless customer experience. Join host Adam Sylvester, along with Michelle Jeppesen of Jill's Office and Richard Grove of Wall Control and The Small Business Consultant, as they share practical insights for scaling your business.   New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4d0KAEh   Here are the timestamps with square brackets: [00:00] Introduction to the episode and guests[01:25] Addressing the fear of outsourcing and identifying the right time to start[04:43] Why business owners shouldn’t answer every call[06:22] Exploring outsourcing options to free up your time and provide 24/7 service[09:30] The role of answering services in business growth[12:46] Using Jobber to provide exceptional customer service[14:11] The differences between using a full-time virtual assistant and an answering service[16:17] Streamlining email communication through ticketing systems and virtual assistants[18:25] Three steps for properly training remote staff[21:58] The importance of providing good documentation to help train[24:30] How to maintain quality control with remote staff[25:55] Reiterating how good customer service is paramount in winning work[28:18] Outsourcing your outbound phone calls and follow-ups[31:07] Adam’s key takeaways: Answer the phone, progress the call forward, outsource follow-ups

    34 мин.

  8. 1 ОКТ.

    A Sit-Down with Jobber’s Co-Founders: AI’s Role in Home Service

    From streamlining administrative tasks to enhancing customer experiences, AI is leveling the playing field for small businesses. This conversation covers the transformative role of AI in the home service industry, while also exploring the future of AI in customer service and offering practical steps for businesses to embrace these advancements, continue growing, and maintain a personal touch with clients. Join host Adam Sylvester, and Jobber’s Co-Founders, Sam Pillar and Forrest Zeisler.   New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4d0KAEh   00:00 Introduction to the episode and guests 01:10 Explanation of what AI is and how it uses data and patterns to solve business challenges 02:49 Comparison of AI to past technological shifts like cloud computing and mobile technology 05:31 How AI has become more accessible to small businesses, leveling the playing field 06:04 Addressing apprehension toward AI, especially in the trades, and why the home service industry will benefit 09:49 Practical examples of how AI can assist with business tasks like scheduling, communication, and quoting 14:17 How AI can help home service businesses grow  16:27 AI-driven enhancements to customer experiences  20:20 Future possibilities of AI in customer service and how it could eventually replace routine customer interactions 23:02 How small businesses can prepare for AI advancements and integrate the technology into their operation 27:24 Final thoughts on the role of AI in supporting small businesses and enhancing customer service, while still maintaining the personal touch

    28 мин.
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Masters of Home Service is here to make your home service more profitable and efficient, and is part of Jobber Blueprint—dedicated to helping home service pros build the future they deserve by providing the best learning, insights, and advice in the business.

Информация

  • Автор
    Jobber
  • Годы выхода
    2023 - 2024
  • Выпуски
    64
  • Ограничения
    Без ненормативной лексики
  • Авторские права
    © 2024 Masters of Home Service Jobber
  • Сайт подкаста
    Masters of Home Service

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