500 episodes

Medical Group Management Association (MGMA) equips practice administrators and executives with the knowledge and tools to head high-performance physician group practices in a complex and evolving healthcare environment.

MGMA Podcasts MGMA

    • Business
    • 4.8 • 34 Ratings

Medical Group Management Association (MGMA) equips practice administrators and executives with the knowledge and tools to head high-performance physician group practices in a complex and evolving healthcare environment.

    Week in Review: AI, Automation, and Disproportionate Burnout for Women Healthcare Workers

    Week in Review: AI, Automation, and Disproportionate Burnout for Women Healthcare Workers

    Daniel Williams and Colleen Luckett discuss the latest news from MGMA, focusing on trends around AI adoption, automation challenges and opportunities, and the disproportionate burnout faced by women in healthcare.

    Article Summaries:
    1) AI Advances but Adoption Remains Uneven
    - Results from MGMA stat poll on automation levels across organizations. (https://www.mgma.com/mgma-stat/steps-toward-revenue-cycle-automation-vary-across-medical-groups )

    2) Mercy Health Finds Success Through Staff Alignment
    - How focusing on individual strengths improved efficiency and morale. (https://www.healthcarefinancenews.com/news/mercyhealths-revenue-cycle-benefitted-putting-staffers-right-roles )

    3) Burnout Takes Larger Toll on Women
    - Research showing women in healthcare experience worse burnout. (https://www.axios.com/2024/02/22/health-worker-burnout-women?mkt_tok=MTQ0LUFNSi02MzkAAAGRia_SqOWWszxrtRAs1W-P2VMUz1JqnIpsgIxxzahC8ttfyWEgbXTTvhTeJ8IM9mWinijCEa6M5GgnbtlxC-Hn0pvj1J86d5mXurjtD1lXBg )

    4) Automation Revolutionizes ASC Operations
    - Impact of AI and automation on ambulatory surgery centers. (https://www.physicianspractice.com/view/healthcare-staffing-and-reimbursement-challenges-automation-and-ai-are-here-to-help )

    5) Book Club Insights for Leaders
    - Discussion of recent book "Think Again" from MGMA book club.
    (https://adamgrant.net/book/think-again/)
    (https://community.mgma.com/communities/community-home?communitykey=2811bd2f-87b0-451e-9dc7-018c7e8a233a)

    Key Takeaways:
    - Varied state of automation requires continued progress
    - Aligning roles to strengths can overcome challenges
    - Supporting women in healthcare is an industry priority
    - Technology is transforming operations for the better
    - Shared knowledge benefits healthcare professionals

    Music:
    "Cool Piano" by Tagirijus courtesy of Free Music Archive, CC BY-NC-SA

    If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at Daniel Williams at dwilliams@mgma.com.

    Thank you again for taking the time to listen to the MGMA podcast network.

    • 16 min
    Member Spotlight: Humanizing Healthcare through Culture, Empathy and Technology

    Member Spotlight: Humanizing Healthcare through Culture, Empathy and Technology

    In this episode of the MGMA Member Spotlight podcast host Daniel Williams is joined by Jason Raidbard and Ken Chin to discuss humanizing healthcare through culture, empathy and technology. Jason and Ken share lessons from their careers in healthcare leadership and strategies for improving engagement.

    Summary:
    Jason and Ken discuss their journeys in healthcare administration and how they met through their involvement with MGMA. They rose through the ranks to leadership positions overseeing large departments. Jason shares how he started in local government but found his calling in healthcare. Ken details his path from medical assistant to administrator. They emphasize the importance of treating employees with respect through genuine communication and flexibility.

    Key Takeaways:
    - Treat all employees, including leadership, with respect through genuine two-way communication
    - Normalize conversations around mental health and make wellness resources accessible to destigmatize issues
    - Foster diversity among staff to better reflect and serve all patient populations
    - Offer flexibility in schedules and work modes to support work-life balance
    - Leverage technology for streamlined workflows, collaboration across locations and data-driven insights
    - Start with building human connections through emotional intelligence and empathy at all levels
    - Recognize and acknowledge good work regularly to boost morale and performance

    MGMA Resources:
    MGMA Stat: mgma.com/stat

    Ask an Advisor: www.mgma.com/ask-an-advisor

    MGMA Membership: www.mgma.com/membership

    MGMA Advocacy: www.mgma.com/advocacy

    MGMA Consulting: www.mgma.com/consulting/overview

    Music:
    "Be Cool" by Mr. Smith, courtesy of Free Music Archive, CC BY-NC-SA

    WE WANT TO HEAR FROM YOU

    Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

    • 35 min
    Women in Healthcare: Healthcare Payer Contracting Insights from Doral Davis-Jacobsen

    Women in Healthcare: Healthcare Payer Contracting Insights from Doral Davis-Jacobsen

    This Women in Healthcare podcast features healthcare payer contracting strategies and personal growth lessons from Doral Davis-Jacobsen, a consultant with over 20 years of experience in payer contracting.

    Davis-Jacobsen shares her experiences with host Adrienne Lloyd on recent trends impacting negotiations, successful negotiation tactics, contract timeline best practices, the use of AI and data in negotiations, and her internship program focusing on professional development.

    Key Takeaways:
    - Plan contract discussions far in advance of renewal windows to allow time for successful negotiations.
    - Use empathetic, collaborative approaches rather than confrontational tactics when negotiating.
    - Prioritize self-care and boundaries to avoid burnout and focus energy on high-impact work.
    - Seek new professional circles and define your own structure when transitioning from large teams to independence.

    Resources:
    "I Love It Here" by Clint Pulver (https://clintpulver.com/book/) Book on company culture
    "Never Split the Difference" by Chris Voss (https://www.blackswanltd.com/never-split-the-difference) Book on negotiation tactics

    MGMA Resources:

    MGMA Stat: mgma.com/stat

    Ask an Advisor: www.mgma.com/ask-an-advisor

    MGMA Membership: www.mgma.com/membership

    MGMA Advocacy: www.mgma.com/advocacy

    MGMA Consulting: www.mgma.com/consulting/overview

    Music:
    "Pablito's Way" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA

    If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at Daniel Williams at dwilliams@mgma.com. If you would like to appear on Women in Healthcare, contact Adrienne Lloyd at adrienne@optimizehealthcarellc.com.

    Thank you again for taking the time to listen to the MGMA podcast network.

    • 35 min
    Mindful Medicine: Cultivating an Open Mind When Discussing Racial Disparities in Healthcare

    Mindful Medicine: Cultivating an Open Mind When Discussing Racial Disparities in Healthcare

    Welcome to another episode of Mindful Medicine, the podcast that explores health and wellness through mindfulness and thoughtful discussion. On today's episode, host Daniel Williams speaks with Amanda Jensen about a recent program she facilitated for MGMA employees on Black History Month and health equity. Amanda designed the session to provide education on these important topics and encourage learning directly from Black voices.

    Summary:
    In this conversation, Jensen provides context around the program she developed for MGMA employees and shares key insights. She emphasizes the importance of maintaining an open and curious mindset when learning about issues like racial disparities in healthcare. Participants discussed articles on Black maternal health mortality in small groups. Jensen also defines important terms like health equity and discusses factors contributing to inequities faced by Black communities. Throughout, she stresses the need for ongoing education to improve patient care and outcomes. This insightful episode highlights the value of mindfulness and critical thinking when discussing complex social issues.

    Key Takeaways:
    - Differences between equality and equity in healthcare
    - Social determinants that impact health inequities
    - Lack of doctor/nurse training contributing to inequities

    Quotes:
    "Black history is American history. So I really think that we should be learning about it all year, especially as so much of it is left out of traditional history, education." - Amanda Jensen

    "Health equity requires the examination of social determinants of health and providing appropriate supports, so that people have what they need in order to access and experience safe healthcare." - Amanda Jensen

    Resources:
    - Black History For Real podcast (https://wondery.com/links/black-history-for-real/?gad_source=1&gclid=CjwKCAiAivGuBhBEEiwAWiFmYbiZ9lf0SRx9I4z5P901gUz9qfk9lGTYqrRP4uqCNBBVGXWjzNTY3RoCpssQAvD_BwE&gclsrc=aw.ds)
    - CDC's Foundations of Health Equity training (https://www.cdc.gov/healthequity/training/index.html)
    - AMA's program on health equity champions (https://www.ama-assn.org/education/improve-gme/give-resident-physicians-know-how-advance-health-equity#:~:text=The%20course%20is%20part%20of,for%20residents%20on%20the%20go.)
    - Book "Legacy" by Dr. Uché Blackstock (https://www.penguinrandomhouse.com/books/705871/legacy-by-uche-blackstock-md/)

    MGMA Resources:
    MGMA Stat: mgma.com/stat

    Ask an Advisor: www.mgma.com/ask-an-advisor

    MGMA Membership: www.mgma.com/membership

    MGMA Advocacy: www.mgma.com/advocacy

    MGMA Consulting: www.mgma.com/consulting/overview

    Music: "Street Walk" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA

    WE WANT TO HEAR FROM YOU

    Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com.

    • 18 min
    Week in Review: Health Equity, More Medical Debt, and Workforce Shortages

    Week in Review: Health Equity, More Medical Debt, and Workforce Shortages

    Welcome to this edition of MGMA's Week in Review podcast. Today we'll review articles and content on health equity, the latest MGMA Stat and workforce shortages.

    Sources:

    MGMA Stat: https://www.mgma.com/mgma-stat/in-pursuit-of-health-equity-efforts-sometimes-lack-formal-goal-setting

    DMSG Podcast: https://www.dmsghealthcarepodcast.com/2024/02/13/how-practices-can-successfully-prepare-for-the-future-while-being-squeezed/

    Medical Debt: www.axios.com/2024/02/14/medical…debt-united-states

    Workforce shortages: https://www.beckershospitalreview.com/workforce/is-the-healthcare-workforce-a-problem-or-not.html

    Affordability: https://www.kff.org/affordable-care-act/poll-finding/kff-health-tracking-poll-february-2024-voters-on-two-key-health-care-issues-affordability-and-aca

    Global Workforce Podcast: https://soundcloud.com/mgmapods/business-solutions-modernizing-hiring-and-retention-strategies-with-remote-employees?si=b3e65898e6ba404faef70bba081e9852&utm_source=clipboard&utm_medium=text&utm_campaign=social_sharing

    Global Workforce Webinar on-demand: https://www.mgma.com/webinars/recreating-the-wheel-modernized-hiring-and-retention-strategies-with-remote-employees-on-demand

    Health Equity Podcast: https://soundcloud.com/mgmapods/mindful-medicine-exploring-diversity-equity-and-inclusion-in-healthcare?si=1e63c578a49c4be9bed673bc9b94e13c&utm_source=clipboard&utm_medium=text&utm_campaign=social_sharing

    Resources:
    MGMA Stat: mgma.com/stat

    Ask an Advisor: www.mgma.com/ask-an-advisor

    MGMA Membership: www.mgma.com/membership

    MGMA Advocacy: www.mgma.com/advocacy

    MGMA Consulting: www.mgma.com/consulting/overview

    Music: "Cool Piano" by Tagirijus courtesy of Free Music Archive, CC BY-NC-SA

    If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at Daniel Williams at dwilliams@mgma.com.

    Thank you again for taking the time to listen to the MGMA podcast network.

    • 12 min
    Ask MGMA: Leveraging AI to Support Value-Based Care

    Ask MGMA: Leveraging AI to Support Value-Based Care

    This episode of the Ask MGMA podcast focuses on how AI can be used to support value-based care models in healthcare. Co-host Christy Good shares her experience presenting on this topic and key ways AI can help, including risk stratification, population health management, and care coordination.

    Key Points:
    - AI can conduct risk stratification and predictive analytics to proactively manage high-risk patients
    - It enables comprehensive population health management through big data analysis
    - AI facilitates care coordination and seamless information exchange
    - Personalized patient engagement, education and remote monitoring are possible
    - AI assists clinicians with evidence-based decision support

    Sources:
    MGMA Stat May 2022: https://www.mgma.com/mgma-stats/physician-compensation-benchmarks-to-navigate-the-transition-from-volume-to-value

    MGMA Stat May 2023: https://www.mgma.com/mgma-stat/nearly-half-of-medical-groups-tie-physician-compensation-to-quality-performance

    Humana Study: https://www.mgma.com/deep-dives/shifting-to-value-amid-pandemic-and-staffing-challenges - https://www.mgma.com/data-report-patient-access-and-value-based-outcomes-amid-the-great-attrition

    Data Report: Patient Access and Value-Based Outcomes Amid the Great Attrition -

    Navigating to Value-Based Outcomes (book) - https://www.mgma.com/books/navigating-to-value-based-outcomes

    Roadmaps to Value-based Profitability: A Practice Transformation Guide (book) - https://www.mgma.com/books/navigating-to-value-based-outcomes

    Value-Based Care – A Thought Leadership Exploration – on demand (webinar) - https://www.mgma.com/webinars/value-based-care-a-thought-leadership-exploration-on-demand

    Value-Based Care: What Value – and Who Cares? – on demand (webinar) - https://www.mgma.com/webinars/value-based-care-what-value-and-who-cares-on-demand

    Music: "Street Walk" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA"

    Sponsor:
    Physician Business Training (https://physicianbusinesstraining.com/)

    This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit.

    WE WANT TO HEAR FROM YOU

    Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

    • 11 min

Customer Reviews

4.8 out of 5
34 Ratings

34 Ratings

obacker19 ,

Thoughtful, insightful and actionable! 🙌

Whether you’re well established as someone innovating in the healthcare ecosystem, or just getting started as a catalyst for change in your practice - this is a must-listen podcast for you! Daniel and the entire MGMA team do an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of navigating the forces shaping medicine today. Highly recommend listening and subscribing!

sillybandz4ever ,

Good

This podcast changed my life

Fishes66 ,

Great for medical practices and other healthcare professionals

I’m new to healthcare and medical practices and needed a podcast that could help give me a jumpstart on my education to the industry. This one delivers what I need, helping me gain insight on regulatory issues, leadership strategies, tools to measure and benchmark outcomes, and tips on patient access and engagement, among others. It’s a great listen for my morning commute.

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