535 episodes

Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you.

Explore the experiences and perspectives of trailblazing women in healthcare on "Women in Healthcare," or discover innovative strategies and solutions for your practice on "Business Solutions." Stay updated on the latest industry trends and news with "Week in Review," and gain valuable insights from industry leaders and MGMA members on "Member Spotlight." Don't miss our flagship show, "MGMA Insights," where we delve deep into the most pressing issues facing healthcare organizations today.

Whether you're seeking inspiration, practical advice, or in-depth analysis, the MGMA Podcast Network is your trusted companion on your journey towards excellence in healthcare management. Tune in and join the conversation today!

MGMA Podcasts MGMA

    • Business
    • 4.8 • 37 Ratings

Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you.

Explore the experiences and perspectives of trailblazing women in healthcare on "Women in Healthcare," or discover innovative strategies and solutions for your practice on "Business Solutions." Stay updated on the latest industry trends and news with "Week in Review," and gain valuable insights from industry leaders and MGMA members on "Member Spotlight." Don't miss our flagship show, "MGMA Insights," where we delve deep into the most pressing issues facing healthcare organizations today.

Whether you're seeking inspiration, practical advice, or in-depth analysis, the MGMA Podcast Network is your trusted companion on your journey towards excellence in healthcare management. Tune in and join the conversation today!

    MGMA Insights: Unlocking Strategies for Medical Practice Leaders with Andy Swanson

    MGMA Insights: Unlocking Strategies for Medical Practice Leaders with Andy Swanson

    Welcome to another episode of the MGMA Insights Podcast. Today, we have Andy Swanson, MGMA's Senior Vice President of Product Strategy and Sales, joining us. In this episode, we dive into MGMA’s strategic approach to face-to-face conferences, the Advanced Strategy for Medical Practice Leaders book series, and new initiatives tailored to support medical practice leaders. 

    Episode Takeaways:
    Face-to-Face Spring Conferences: These events are crucial for advanced practitioners looking to deepen their knowledge in finance and operations. Andy emphasizes the value of peer interactions and real-world case studies to enhance learning and problem-solving.Quote: “The genius of the face-to-face conferences is in-depth operational adoption conversations about not just tech, but broader strategies to optimize workforce and resources.”Advanced Strategy Book Series: The series targets experienced practitioners aiming to elevate their expertise. The books offer comprehensive guides on advanced practices in finance, HR, and operations.Quote: “What you'll find in our already deployed finance and HR books, and soon in our operations book, is the guide for someone who's been in the field but wants to take it to the expert level.”Staffing and Private Practice Conferences: These new conferences focus on critical areas like HR management and the unique challenges faced by private practices.Quote: “The staffing conference will cover workforce management, and the private practice conference will address the distinct challenges faced by independent medical practices.”Leaders Conference and Resource Groups: The conference will feature specialized resource groups to facilitate discussions among peers facing similar challenges, enhancing leadership skills across various levels.Quote: “We found success with what we're calling resource groups or affinity groups, and we're going to expand this to include more specialized discussions.”Direct Sources and Resources Mentioned:
    Advanced Strategy for Medical Practice Leaders Book Series:Financial Management: Available NowHuman Resources Management: Available NowOperations Management: Coming SoonUpcoming Conferences:MGMA Staffing Conference (August 15-16, Boston): Learn MoreMGMA Private Practice Conference (August 22-23, Annapolis): Learn MoreMGMA Leaders Conference (October 6-9, Denver): Learn MoreWe Want to Hear From You:
    Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:
    Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network! Don't forget to subscribe and leave us a review. See you next time!

    Today’s podcast is sponsored by RingCentral 
    RingCentral brings staff, patients, and payers together with compliant cloud communications and a modern call center on any device. A free new ebook from RingCentral and MGMA focuses specifically on the payer-provider relationship. With all-too-familiar patient reviews, must-see statistics, and a transformative case study, this eBook illustrates how easily cloud communications can bring patients, providers, and payers together. Download your copy at go.ringcentral.com/mgma-healthcare.html.
    Support for this podcast also comes from ilumedilumed helps Medicare providers practice better medicine so they can get paid in up to three ways. Whether you’re just starting your value-based-care journey or ready to take it to the next level, ilumed can help you do more for your patients while earning more. ilumed offers simple solutions for a complicated industry. Let’s heal healthcare together. Visit ilumed.com to learn more.

    • 30 min
    MGMA Week in Review: Addressing Clinical Documentation, The Art of Listening, and The Rise of Concierge Medicine

    MGMA Week in Review: Addressing Clinical Documentation, The Art of Listening, and The Rise of Concierge Medicine

    This episode of the MGMA Week in Review podcast features an in-depth look at several critical issues in healthcare today. Hosts Daniel Williams and Colleen Luckett explore the impact of clinical documentation burdens, the essential role of listening in patient care, recent trends in employee benefits, strategies to stay relevant in the healthcare job market, and the implications of concierge medicine.
    Discussion Points:
    Clinical Documentation Burden:Article: "Nearly 75% of health workers say documentation impedes patient care: survey" by Emily OlsenSummary: The article discusses the significant impact of excessive clinical documentation on healthcare workers and patient care. It highlights survey results indicating that 77% of healthcare professionals work late to complete their notes, contributing to burnout.Link: Healthcare Dive ArticleThe Importance of Listening in Healthcare:Article: "Stop and Listen: How Listening to Patients and Families is Ever-Important for Optimal Care" by Vishal ChatrathSummary: Chatrath emphasizes the critical role of listening in patient care, sharing a story that illustrates the transformative impact of truly hearing patients. The article calls for improved communication skills training and a greater focus on patient-centered care.Link: KevinMD ArticleAdjustments in Employee Benefits:Source: MGMA Stat poll resultsSummary: The latest MGMA Stat poll reveals that only 21% of medical groups have expanded or improved benefits offerings in the past year, with many organizations holding steady or even reducing benefits.Link: MGMA StatFacing the Fear of Obsolescence:Article: "Face Your Fear of Becoming Obsolete" by Nicholas Pearce and Gregory NguyenSummary: The article discusses the widespread fear of becoming irrelevant in a rapidly evolving job market and offers strategies such as continuous learning, developing a growth mindset, and networking to stay relevant.Link: Harvard Business Review ArticleConcierge Medicine:Article: "Concierge Medicine: The Good, the Bad, and the Ugly" by N. Adam Brown, MD, MBASummary: Brown's article examines the growing trend of concierge medicine, highlighting the benefits of personalized, accessible care and the potential downsides, including exacerbating healthcare disparities and ethical concerns.Link: MedPage Today ArticleMGMA Resources:
    MGMA StatMGMA PodcastsMGMA ConferencesMGMA ConsultingWe Want to Hear From You:
    Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at:
    Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Week in Review podcast! Don't forget to subscribe and leave us a review. See you next time!

    Today’s podcast is sponsored by RingCentral 
    RingCentral brings staff, patients, and payers together with compliant cloud communications and a modern call center on any device. A free new ebook from RingCentral and MGMA focuses specifically on the payer-provider relationship. With all-too-familiar patient reviews, must-see statistics, and a transformative case study, this eBook illustrates how easily cloud communications can bring patients, providers, and payers together. Download your copy at go.ringcentral.com/mgma-healthcare.html.
    Support for this podcast also comes from ilumedilumed helps Medicare providers practice better medicine so they can get paid in up to three ways. Whether you’re just starting your value-based-care journey or ready to take it to the next level, ilumed can help you do more for your patients while earning more. ilumed offers simple solutions for a complicated industry. Let’s heal healthcare together. Visit ilumed.com to learn more.

    • 18 min
    Business Solutions: Leveraging AI for a cutting-edge patient experience

    Business Solutions: Leveraging AI for a cutting-edge patient experience

    This episode of the MGMA Business Solutions podcast features John Poli, Industry Principal for Healthcare at RingCentral. With over 20 years of experience in healthcare leadership, Poli has been at the forefront of leveraging innovative technology to drive digital transformation and business strategy. Chatting with host Daniel Williams, Poli discusses how AI is revolutionizing healthcare communications. He goes on to share innovative applications of AI to assist live agents in call centers while providing a roadmap to utilizing AI's full potential in healthcare communication strategies.
    Would you like to learn more?
    To dive deeper into this topic, check out our webinar on using AI in healthcare contact centers, where you can hear from John Poli and also gain continuing education credits!
    Resources:
    RingCentral on the Web
    John Poli on LinkedIn
    MGMA Resources:
    MGMA Stat
    Ask an Advisor
    MGMA Conferences
    MGMA Consulting
    WE WANT TO HEAR FROM YOU
    Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com, rreaves@mgma.com or cluckett@mgma.com.

    • 22 min
    MGMA Week in Review: Breach Notifications, Primary Care Compensation, and Medical Debt Impact

    MGMA Week in Review: Breach Notifications, Primary Care Compensation, and Medical Debt Impact

    This episode of the MGMA Weekend Review Podcast is hosted by Daniel Williams and Colleen Luckett. Key topics include HHS reversing course on breach notifications, primary care physician compensation, bipartisan support for healthcare reform, the impact of medical debt, and improving obesity treatment training.
    Major Takeaways:- HHS will now allow Change Healthcare to file breach notifications for organizations affected by the February ransomware attack. This provides relief for impacted groups.- The AMA payment system favors specialists over primary care doctors, leading to a shortage. Improving primary care compensation could improve outcomes and lower costs. - Rare bipartisan support for site neutral payments to address healthcare consolidation and rising costs.- Medical debt takes a significant toll on patient health through financial stress and avoidance of care. Efforts are needed to reduce costs and debt burdens.- Improper prescribing of weight loss drugs without training can harm patients. More obesity treatment training is required as drug approvals increase.
    Direct Quotes: "Financial toxicity is a real and growing concern in healthcare. It's crucial that we address the underlying issues driving medical debt to improve patient outcome." - Dr. Ron Robert Ziegler
    Sources:- The Record - "HHS reverses course allows change healthcare to file breach notifications for others"- MedPage Today - "Second opinions how the AMA undermines primary care" - Fierce Healthcare - "Site neutral payments draw blanket bipartisan support at House budget hearing"- Physicians Practice - "Is medical debt making patients sicker?"- Axios - "America's Doctors need more obesity medicine training"
    MGMA Sources:
    Ask an Advisor
    MGMA Membership
    MGMA Consulting
    WE WANT TO HEAR FROM YOU
    Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com or cluckett@mgma.com. If you have a question for our senior advisor, Cristy Good, email advisor@mgma.com.

    Today’s podcast is sponsored by RingCentral 
    RingCentral brings staff, patients, and payers together with compliant cloud communications and a modern call center on any device. A free new ebook from RingCentral and MGMA focuses specifically on the payer-provider relationship. With all-too-familiar patient reviews, must-see statistics, and a transformative case study, this eBook illustrates how easily cloud communications can bring patients, providers, and payers together. Download your copy at go.ringcentral.com/mgma-healthcare.html.
    Support for this podcast also comes from ilumedilumed helps Medicare providers practice better medicine so they can get paid in up to three ways. Whether you’re just starting your value-based-care journey or ready to take it to the next level, ilumed can help you do more for your patients while earning more. ilumed offers simple solutions for a complicated industry. Let’s heal healthcare together. Visit ilumed.com to learn more.

    • 15 min
    MGMA Insights: Unlocking HR Strategies for Medical Practice Leaders with Cristy Good

    MGMA Insights: Unlocking HR Strategies for Medical Practice Leaders with Cristy Good

    Introduction:Welcome to another episode of the MGMA Insights Podcast, hosted by Daniel Williams. In this episode, Daniel sits down with Cristy Good, Senior Advisor at MGMA, to chat about the essential Human Resources strategies every medical practice leader should know. Cristy, a former healthcare practice administrator and a co-author of MGMA’s new book, Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition, shares her wealth of experience and practical advice on navigating the complexities of HR in the healthcare industry.
    Episode Highlights:1. Introduction to the HR Management Edition:   - Daniel and Cristy discuss the new book's release and its significance for medical practice leaders.   - Emphasis on aligning HR strategies with organizational goals to enhance operational efficiency and regulatory compliance.
    2. Cristy’s Journey and Insights:   - Cristy shares her career path from laboratory work to healthcare practice administration, highlighting how these experiences shaped the book’s content.   - Key lessons learned from her 20 years in healthcare practice management, focusing on HR’s pivotal role.
    3. Major Challenges in HR for Medical Practices:   - Addressing staffing issues, turnover, and burnout in medical practices.   - Importance of work-life balance and the role of HR in fostering a supportive work environment.
    4. Strategic HR Partnership:   - How HR can help medical practices achieve their goals by partnering strategically on hiring, compliance, and culture building.   - Real-life examples of effective HR strategies in practice.
    5. Key Performance Indicators (KPIs) for HR:   - Discussion on essential KPIs such as employee turnover rate, time to fill positions, compliance training, and absentee rate.   - Importance of tracking these metrics to ensure a high-performing and compliant workforce.
    6. Evolution of HR in Healthcare:   - The impact of AI and technology on HR practices, including recruitment and predictive analytics.   - Future trends in HR, such as flexible work arrangements and integrating social determinants of health.
    Quotes:- “I learned by drinking from a fire hose. I made mistakes and learned from them, and I wanted to share that knowledge to help others.” – Cristy Good- “HR needs to align with organizational goals. They help set these goals, ensure regulatory compliance, and enhance operational efficiency.” – Cristy Good- “You don’t want to take the 'human' out of human resources. AI can help, but we need to use it wisely and maintain the human element.” – Cristy Good
    Resources and Links:- MGMA “Ask an Advisor” Feature: Go to MGMA.com and click on the green "Ask MGMA" button in the bottom right-hand corner of your screen- New Book! "Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition"- Join the MGMA Managing Stress Community Group: Email Daniel Williams at dwilliams@mgma.com or Cristy Good at cgood@mgma.com to join the ongoing stress management sessions.

    Today’s podcast is sponsored by RingCentral 
    RingCentral brings staff, patients, and payers together with compliant cloud communications and a modern call center on any device. A free new ebook from RingCentral and MGMA focuses specifically on the payer-provider relationship. With all-too-familiar patient reviews, must-see statistics, and a transformative case study, this eBook illustrates how easily cloud communications can bring patients, providers, and payers together. Download your copy at go.ringcentral.com/mgma-healthcare.html.
    Support for this podcast also comes from ilumedilumed helps Medicare providers practice better medicine so they can get paid in up to three ways. Whether you’re just starting your value-based-care journey or ready to take it to the next level, ilumed can help you do more for your patients while earning more. ilumed offers simple solutions for a complicated industry. Let’s heal healthcare toget

    • 35 min
    MGMA Insights: Developing Your Team Through HR Strategies for Employee Growth, Performance Management, and Recruitment

    MGMA Insights: Developing Your Team Through HR Strategies for Employee Growth, Performance Management, and Recruitment

    In this MGMA Member Spotlight Podcast episode, host Daniel Williams speaks with Tony Schier, Executive Director of Cheyenne Obstetrics and Gynecology, about implementing successful human resources practices. They discuss strategies for developing employee skills, tracking performance goals, conducting effective interviews, and onboarding new hires. Tony contributed to MGMA's newest book, Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition.
     Summary: Tony shares how his practice evaluates staff annually and encourages career development through certifications and training. He explains how setting organizational, department, and individual goals tied to key metrics helps improve performance in areas like patient satisfaction. Tony also discusses prioritizing integrity and cultural fit when interviewing candidates. The conversation provides insights on developing employees, implementing performance reviews, and strengthening recruitment practices at small medical offices.
    Takeaways:
    - Performance reviews focus on open-ended questions about accomplishments rather than a 1-5 scale to encourage dialogue. Goals are set to improve patient satisfaction scores and financial metrics like days in AR.
    - When hiring, integrity and cultural fit are priorities. Schirer assesses soft skills during interviews and ensures fairness.
    - New hires complete onboarding materials online and receive orientation, training, and shadowing with a mentor.
    Sources:Cheyenne Obstetrics and GynecologyAdvanced Strategy for Medical Practice Leaders: Human Resources Management Edition
    MGMA Sources:
    Ask an Advisor
    MGMA Membership
    MGMA Consulting
    WE WANT TO HEAR FROM YOU
    Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our senior advisor, Cristy Good, email advisor@mgma.com.

    Today’s podcast is sponsored by RingCentral 
    RingCentral brings staff, patients, and payers together with compliant cloud communications and a modern call center on any device. A free new ebook from RingCentral and MGMA focuses specifically on the payer-provider relationship. With all-too-familiar patient reviews, must-see statistics, and a transformative case study, this eBook illustrates how easily cloud communications can bring patients, providers, and payers together. Download your copy at go.ringcentral.com/mgma-healthcare.html.
    Support for this podcast also comes from ilumedilumed helps Medicare providers practice better medicine so they can get paid in up to three ways. Whether you’re just starting your value-based-care journey or ready to take it to the next level, ilumed can help you do more for your patients while earning more. ilumed offers simple solutions for a complicated industry. Let’s heal healthcare together. Visit ilumed.com to learn more.

    • 32 min

Customer Reviews

4.8 out of 5
37 Ratings

37 Ratings

obacker19 ,

Thoughtful, insightful and actionable! 🙌

Whether you’re well established as someone innovating in the healthcare ecosystem, or just getting started as a catalyst for change in your practice - this is a must-listen podcast for you! Daniel and the entire MGMA team do an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of navigating the forces shaping medicine today. Highly recommend listening and subscribing!

sillybandz4ever ,

Good

This podcast changed my life

Fishes66 ,

Great for medical practices and other healthcare professionals

I’m new to healthcare and medical practices and needed a podcast that could help give me a jumpstart on my education to the industry. This one delivers what I need, helping me gain insight on regulatory issues, leadership strategies, tools to measure and benchmark outcomes, and tips on patient access and engagement, among others. It’s a great listen for my morning commute.

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