5 episodes

As ransomware and other security threats evolve, so too must our tools, strategies and education. We must continually work to educate our employees and clients, all while growing new business. In this podcast we engage in lively discussion on the hot topics for MSPs and other IT providers with guest appearances by key industry players.

MSP Survivalist MSP Technology Team

    • Technology

As ransomware and other security threats evolve, so too must our tools, strategies and education. We must continually work to educate our employees and clients, all while growing new business. In this podcast we engage in lively discussion on the hot topics for MSPs and other IT providers with guest appearances by key industry players.

    5 - Selling Managed Services (Special Guest: Brian Gillette from Feel Good MSP)

    5 - Selling Managed Services (Special Guest: Brian Gillette from Feel Good MSP)

    In this episode we explore the sales aspect of Managed Services, including Managed Backup Services. As MSPs grow they often face challenges in communicating the kind of benefits that customers will experience with their services. Lead generation is important for every Managed Service Provider, but prospects only result in new revenues when a winning sales process is put into practice.
    Today we're joined by a SPECIAL GUEST: Brian Gillette, a former VP of Sales for an MSP, an MSP Consultant, and Founder of Feel Good MSP.
    Highlights:
    MSP Industry Outlook 
    Identifying Customers
    Marketing Mistakes
    Leads Aren't Enough
    FUD (Fear, Uncertainty, Doubt)
    Introducing Pricing
    Once again thanks to Brian Gillette at Feel Good MSP for joining us today and discussing strategy and practical knowledge to help grow Managed Service Providers grow and succeed.  To learn more about software for offering Managed Backup Services visit NovaBACKUP.As always, you can listen to all of our episodes at https://www.mspsurvivalist.com/ or find us wherever you enjoy PodCasts. 

    • 39 min
    4 - Dental MSPs: Challenges, customer vetting, and more - with special guest! (Part 2 of 2)

    4 - Dental MSPs: Challenges, customer vetting, and more - with special guest! (Part 2 of 2)

    PART 2 of our special Dental MSPs episode! We continue to examine the types of customers and environments that Dental MSPs face daily.  We're joined by a SPECIAL GUEST: Bill Dungey, Co-Owner of CTS IT, based in Ontario, Canada.
    Highlights:
    Ransomware
    Cyber Insurance
    Security Tools
    Educational Resources
    Make sure to subscribe and catch an entirely new MSP topic on our next episode.https://www.mspsurvivalist.com/ 

    • 28 min
    3 - Dental MSPs: Challenges, customer vetting, and more - with special guest! (Part 1 of 2)

    3 - Dental MSPs: Challenges, customer vetting, and more - with special guest! (Part 1 of 2)

    In this episode we discuss a specific MSP niche - Dental MSPs! Managed Service Providers that serve the dental field face a unique set of challenges, dealing with highly sensitive data and regulatory compliance. We're joined by a SPECIAL GUEST: Bill Dungey, Co-Owner of CTS IT, based in Ontario, Canada.
    Highlights:
    Birth of an MSP
    Industry Changes
    Triggers For Change
    MSP Tools
    Backup
    MSP Agreements
    Red Flags
    We're just getting started here in Part-1. Make sure to subscribe and catch the second half where we get deeper into strategies for working with Dental clients.https://www.mspsurvivalist.com/ 

    • 24 min
    2 - TRIAGE: Data Breach Preparation and Response

    2 - TRIAGE: Data Breach Preparation and Response

    In this episode we discuss an MSP's response to data breach and other disaster/data-loss scenarios. There are many things that can be done today that help ensure a fast, efficient response in the event that a customer, or the MSP themselves, becomes a victim of cybercrime. 
    Highlights:Types of data breachRecent NewsTypical ScenariosStandard Operating ProceduresInsuranceDocumentation
    What can you do to ensure that your emergency response is as fast an efficient as possible?https://www.mspsurvivalist.com/

    • 18 min
    1 - Ransomware - recent attacks, defending against it, and responding to infection.

    1 - Ransomware - recent attacks, defending against it, and responding to infection.

    This months topic: Ransomware, recent attacks, defending against it and responding to infection.
    The first episode of a brand new podcast focused on challenges faced by Managed Security Providers!

    • 24 min

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