FULL COMP: The Voice of the Restaurant Industry Revolution

Josh Kopel
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FULL COMP: The Voice of the Restaurant Industry Revolution

What if I told you that the difference between struggling and thriving in the restaurant industry is just one conversation away? I’m Josh Kopel, a Michelin-awarded restaurateur who’s spent decades building blockbuster brands across every tier of dining. I know the challenges you’re facing—because I’ve been there. That’s why I created FULL COMP. Every week, I go one-on-one with the smartest minds in the game—restaurateurs, chefs, and industry insiders who’ve cracked the code. Together, we unpack their biggest wins, hardest lessons, and the strategies that changed everything. No fluff, no filler—just actionable insights to help you boost profits, build your brand, and create the kind of restaurant you’ve always dreamed of. So, if you’re ready to stop spinning your wheels and start seeing results, hit subscribe.

  1. Purpose Driven Profitability: Chris Hall on Building Culture, Community, and Connection

    17小时前

    Purpose Driven Profitability: Chris Hall on Building Culture, Community, and Connection

    In an industry where culture can make or break a business, Chris Hall has set a gold standard for what it means to lead with purpose. As co-owner of Unsukay Restaurant Group in Atlanta, Chris has turned his restaurants into more than just places to eat—they’re community hubs rooted in generosity, connection, and a commitment to doing things the right way. Today, we discuss how Chris and his partners have built thriving businesses by focusing on values-driven leadership, the transformative power of philanthropy, and the strategies they use to ensure both their team and their guests feel like they truly belong. For more information on Local Three and their community initiatives, visit https://unsukay.com/. Takeaways At the time Atlanta was still growing, and Mus and Turner's filled a gap.Curiosity and humility are essential in learning and growth.Partnerships require commitment and open communication, similar to marriage.An abundance mindset fosters human connection in business.Creating a positive atmosphere for staff leads to better hospitality.You can't teach someone to care; it's an inherent quality.Purpose and values should guide business decisions, not just profit.Engaging advisors can provide valuable insights and support.Continuous improvement is key to success in any business.A strong partnership is built on complementary skills and trust. We talk about our values every day.Culture is defined by what you tolerate.What you say no to is more defining than yes.Growth is about people, not just opportunity.You need systems to standardize operations.Profitability is essential for sustainability.Great customer experiences drive word-of-mouth.Enjoy the journey, not just the destination.The Giving Kitchen started as a response to need.Every day is an opportunity to make a difference.Chapters00:00 The Birth of Mus and Turner's05:11 Navigating Partnerships in the Restaurant Industry12:28 Purpose, Values, and Mission in Hospitality17:30 Continuous Improvement and Learning in Business23:52 Intentional Growth and Leadership29:13 Profitability: A Necessary Conversation34:53 The Journey Over the Destination40:52 Adopting an Abundance Mentality ____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars

    33 分钟
  2. From Franchise to Legacy: Brian Smith and Robert Hagopian on Building a Butcher Shop Empire

    4天前

    From Franchise to Legacy: Brian Smith and Robert Hagopian on Building a Butcher Shop Empire

    Reinvention is at the heart of every great success story, and few embody that better than Brian Smith and Robert Hagopian. Starting as franchisees of The Meat House, they faced the collapse of their franchisor and emerged stronger, founding The Butchery, a boutique butcher shop and kitchen that has redefined premium meat retail. Today, we sit down to discuss their transition from franchisees to independent operators, the lessons they learned from the School of Hard Knocks, and how they’ve built a brand rooted in quality, community, and uncompromising service. This episode is packed with insights for anyone looking to turn challenges into opportunities. For more information on The Butchery and their premium offerings, visit https://www.butcherymeats.com. Takeaways The journey to opening the Meat House began with a shared passion for cooking.There is a notable absence of intimate retail grocery markets in Southern California.Identifying market gaps can lead to successful business opportunities.Strong partnerships are built on mutual respect and understanding.Navigating the retail food industry is challenging and requires resilience.Having a shared vision and standards is crucial for business success.Finding engaged employees in the restaurant industry is increasingly difficult.Quality ingredients are essential for creating exceptional meals.Listening to each other during disagreements strengthens partnerships.Building a knowledgeable team enhances customer experience. Chapters 00:00 The Journey to Meat House03:00 Identifying Market Gaps06:01 Navigating Business Partnerships08:54 Building a Strong Team12:02 Overcoming Industry Challenges____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars Check out DUER’s flagship stores in LA or Denver, or get 20% off your first order by visiting https://shopduer.com/FULLCOMP.

    40 分钟

  3. 第 15 季，第 58 集预告片

    2025 FULL COMP Trailer

    Here's what you have to look forward to in 2025!

    2 分钟

  4. 1月7日

    Never Settle: Savneet Singh on Reshaping Restaurant Technology and Culture

    In this conversation, Savneet Singh shares his journey as the CEO of PAR Technologies, detailing the challenges he faced when he took over a struggling company. He emphasizes the importance of perseverance, making difficult decisions, and fostering a strong company culture. Through transparent communication and a focus on values, Singh transformed PAR from a failing business into a thriving enterprise, highlighting the role of innovation and teamwork in achieving success. In this conversation, Josh Kopel and Savneet Singh discuss the challenges faced by restaurant operators in today's rapidly changing industry. They explore the importance of technology and data in enhancing customer experiences and operational efficiency. Savneet emphasizes the need for a culture of risk-taking and innovation at PAR Technologies, while also highlighting the significance of staying true to a brand's promise. The discussion concludes with encouraging words for restaurant owners to never give up and to invest in their teams. Takeaways The only genius in entrepreneurship is not giving up.Business is fundamentally about solving problems.Difficult conversations are essential for leadership.Cultural values must be lived, not just stated.Ownership and accountability drive success.Innovation in technology is crucial for the restaurant industry.A transparent environment fosters trust and collaboration.Defining clear values can reshape company culture.Hard work and dedication lead to significant outcomes.Success requires a commitment to customer satisfaction. The restaurant industry is facing unfair expectations from customers.Technology is essential for restaurant operators to survive.PAR Technologies embraces change and innovation.Data must be actionable for restaurant owners to benefit.Personalized customer experiences are the future of dining.Unifying data across platforms is crucial for efficiency.Risk-taking is a cultural norm at PAR Technologies.Staying true to a brand promise is key to success.Investing in people leads to better outcomes.Work-life balance is important in the restaurant industry.Chapters 00:00 The Power of Perseverance in Entrepreneurship06:09 The Journey to Leadership at PAR Technologies11:53 Cultural Revolution: Building a Winning Team18:07 The Road to Success: Hard Work and Transparency25:10 Adapting to Change in the Restaurant Industry35:39 The Culture of Risk-Taking at PAR43:11 The Excitement of Team and Mission____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars

    38 分钟
  5. Balancing Creativity and Tradition: Eldredge and Tyler Ropolo on Reinventing Italian Dining

    1月3日

    Balancing Creativity and Tradition: Eldredge and Tyler Ropolo on Reinventing Italian Dining

    Family businesses are the backbone of the restaurant industry, but they come with unique challenges and opportunities. Eldredge and Tyler Ropolo of Washington Street Hospitality have taken their family’s vision to new heights, blending timeless Italian traditions with modern hospitality innovation. In today’s conversation, we explore their unconventional journey from Italy to Newport and beyond, the lessons learned from balancing personal passions with business practicality, and how they’ve created restaurant concepts that feel as personal as their own homes. If you’ve ever wondered how to grow without losing authenticity, this episode is a masterclass. For more information on Washington Street Hospitality and their concepts, visit https://www.washingtonstreethospitality.com.____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars

    44 分钟
  6. Leading with Focus: Peter Newlin on Revolutionizing Suburban Dining

    2024/12/31

    Leading with Focus: Peter Newlin on Revolutionizing Suburban Dining

    Success in the restaurant industry is as much about grit as it is about vision, and few people embody both quite like Peter Newlin. As Chief Vision Officer of the Gastamo Group, Peter has transformed small neighborhood restaurants into a multi-concept hospitality group, all while championing the power of focus and community-driven dining. In today’s conversation, we explore Peter’s journey from outdoor enthusiast to restaurant innovator, his vision for disrupting suburban dining, and the critical role of AI and intentionality in shaping the future of hospitality. If you’ve ever wondered how to build a thriving business while staying grounded, this episode is for you. For more information on the Gastamo Group and their innovative concepts, visit https://www.gastamogroup.com. ____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars

    38 分钟
  7. Rethinking Risk: Harold Jurado on Reinventing Success in Restaurants and CPG

    2024/12/27

    Rethinking Risk: Harold Jurado on Reinventing Success in Restaurants and CPG

    What does it take to evolve from an ambitious young chef to a seasoned restaurateur and CPG innovator? Harold Jurado’s journey is a masterclass in risk, resilience, and reimagination. From working at culinary institutions like Charlie Trotter’s to leading high-pressure kitchens and corporate dining at Google, Harold’s path has been anything but ordinary. Today, we dive into how he balances creativity and practicality, his leap into the world of consumer packaged goods, and his vision for building a business that takes care of both staff and customers. If you’re looking for inspiration to rethink your own path to success, this episode is for you. For more information on Harold and his restaurant, Ramenwell, visit https://www.ramenwell.com ____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars

    36 分钟
  8. Scaling Culture and Experience: Barry McGowan on Fogo de Chão’s Global Growth

    2024/12/24

    Scaling Culture and Experience: Barry McGowan on Fogo de Chão’s Global Growth

    Running a successful restaurant is one thing; scaling that success globally while maintaining exceptional quality and culture is another. Today, I’m sitting down with Barry McGowan, CEO of Fogo de Chão, to discuss how this iconic brand continues to redefine the dining experience. From bringing a centuries-old culinary art to the forefront, to innovating service models that delight guests and empower employees, Barry shares the blueprint for building a thriving restaurant group. If you’re ready to rethink how to grow your business without losing its soul, this conversation is a must. For more information on Fogo de Chão and their unique dining experiences, visit https://fogodechao.com. ____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars

    39 分钟
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关于

What if I told you that the difference between struggling and thriving in the restaurant industry is just one conversation away? I’m Josh Kopel, a Michelin-awarded restaurateur who’s spent decades building blockbuster brands across every tier of dining. I know the challenges you’re facing—because I’ve been there. That’s why I created FULL COMP. Every week, I go one-on-one with the smartest minds in the game—restaurateurs, chefs, and industry insiders who’ve cracked the code. Together, we unpack their biggest wins, hardest lessons, and the strategies that changed everything. No fluff, no filler—just actionable insights to help you boost profits, build your brand, and create the kind of restaurant you’ve always dreamed of. So, if you’re ready to stop spinning your wheels and start seeing results, hit subscribe.

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