15 episodes

Podcast by NAHAM Connections Podcast

NAHAM Connections Podcast NAHAM Connections Podcast

    • Business
    • 5.0 • 5 Ratings

Podcast by NAHAM Connections Podcast

    15 – Hiring and Interviewing in Patient Access

    15 – Hiring and Interviewing in Patient Access

    ABOUT THE EPISODE
    Over the past few years, Patient Access has faced many staffing challenges and shortages as an impact of the COVID-19 pandemic. Still, Patient Access is a resilient and powerful profession, and everyone from associates to directors found creative ways to face these obstacles. In this episode, Patient Access leaders Yelina Mejia and Neha Sarkar, from Rush University Medical Center, and Evelyn Rosa, from New York Presbyterian, discuss best practices for hiring and onboarding Patient Access team members, as well as interview success stories. Plus, you won’t want to miss their favorite interview question. (Hint: It involves cake.)

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    MUSIC
    Podcast theme, "Pride in Each Other”

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    LINKS
    *Episode*
    https://www.naham.org/page/NAHAMConnections | https://www.naham.org/page/ConnectionsPodcastEpisode10

    *Social Media*
    https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

    *NAHAM Website*
    https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

    • 37 min
    14 – Allyship in Patient Access

    14 – Allyship in Patient Access

    ABOUT THE EPISODE
    In honor of Celebrate Diversity Month, this episode features NAHAM Diversity, Equity and Inclusion (DEI) Task Force members Scott Wood, CHAM; Cathy Pallozzi, CHAM, CCS; and Kiowa Grove, CHAA, CRCR. They discuss the importance of DEI and allyship among your teams, examples of how they have been allies and witnessed allyship in their facilities and how allyship contributes to a greater patient experience. They also detail how diversity leads to more equitable healthcare access for patients and the responsibility that organizations have to ensure patients of all backgrounds receive the best treatment.

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    MUSIC
    Podcast theme, "Pride in Each Other”

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    LINKS
    *Episode*
    https://www.naham.org/page/NAHAMConnections | https://www.naham.org/page/ConnectionsPodcastEpisode9 | https://www.naham.org/page/DEIToolkit | https://www.naham.org/page/ConnectionsCelebrateDiversity | https://www.naham.org/page/ConnectionsCelebrateDiversityPart2 | https://www.naham.org/page/ConnectionsCelebrateDiversityPart3 | https://www.naham.org/page/ConnectionsLeadershipTeamsDEI | https://www.naham.org/page/ConnectionsQ32021DEITaskForce | https://www.naham.org/page/NAHAMDEI | https://guidetoallyship.com/

    *Social Media*
    https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

    *NAHAM Website*
    https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

    • 37 min
    13 – Patient Comments

    13 – Patient Comments

    ABOUT THE EPISODE
    Thank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, Susan Milligan, CHAM, CRCR, and Tom Tull, FACHE, CPXP, walk through real-life examples of patient comments, both the good and the not-so-good, and share strategies for providing an optimal patient experience. Also, Milligan and Tull discuss why it’s so important for Patient Access leaders to have a patient experience network at their fingertips. Don’t miss this engaging conversation from these two industry leaders.

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    MUSIC
    Podcast theme, "Pride in Each Other”

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    LINKS
    *Episode*
    https://www.naham.org/page/NAHAMConnections | https://www.naham.org/page/ConnectionsPatientExperienceandEngagement |
    https://www.naham.org/page/ConnectionsPodcastEpisode1 | https://www.naham.org/page/ConnectionsRealizingthePowerBehindEmpowerment | https://www.naham.org/page/ConnectionsEngagementFeedsExperience | https://www.naham.org/page/ConnectionsActingWithEmpathy | https://www.naham.org/page/NAHAM2022AnnualConference

    *Social Media*
    https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

    *NAHAM Website*
    https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

    • 42 min
    12 – NAHAM and Patient Access in the New Year

    12 – NAHAM and Patient Access in the New Year

    ABOUT THE EPISODE
    Thank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM welcomes back to the podcast NAHAM President Michelle Fox, DBA, MHA, FHAM, CHAM. Fox returns to the podcast to reflect on the progress and accomplishments of Patient Access and NAHAM in 2021. Plus, she looks ahead to the new year, sharing insights and predictions about what’s to come for Patient Access and the exciting 2022 NAHAM has planned for its members.

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    MUSIC
    Podcast theme, "Pride in Each Other”

    ||

    LINKS
    *Episode*
    https://www.naham.org/page/NAHAMConnections | https://www.naham.org/page/FutureConferences | https://www.naham.org/page/CertPatientAccess | https://www.naham.org/page/NAHAMMembership | https://www.naham.org/page/NAHAMMembership#MemberBenefits | https://www.naham.org/page/Career-Toolkits | https://www.naham.org/page/Education | https://www.naham.org/page/ConnectionsPodcastEpisode11

    *Social Media*
    https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

    *NAHAM Website*
    https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

    • 20 min
    11 – Prior Authorizations

    11 – Prior Authorizations

    11 – Prior Authorizations

    ABOUT THE EPISODE
    Thank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM sits down with Dr. Rishi Garg, neurologist, assistant professor, medical director of the financial clearance center, and physician advisor at Loyola Medical Center in Chicago to discuss all-things prior authorizations. From his clinical perspective, Dr. Garg shares insight into best practices for prior authorization workflows, what Patient Access professionals need to know about the clinical side of authorizations and advice for managing denials. Patient Access professionals do not want to miss this comprehensive overview of the prior authorizations process.

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    MUSIC
    Podcast theme, "Pride in Each Other”

    ||

    LINKS
    *Episode*
    https://www.naham.org/page/NAHAMConnections | https://www.naham.org/page/ConnectionsAddressingDenials | https://www.naham.org/page/ConnectionsPodcastEpisode4 | https://www.naham.org/page/Connections2020Q3DenialDilemma

    *Social Media*
    https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

    *NAHAM Website*
    https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

    • 13 min
    10 – Navigating Burnout and Staffing Shortages in Patient Access

    10 – Navigating Burnout and Staffing Shortages in Patient Access

    ABOUT THE EPISODE
    Thank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM sits down with two Patient Access leaders, NAHAM Publications Committee Chair Philip Quick, MPS, CHAM, and NAHAM Past President Brenda Sauer, RN, MA, CHAM, FHAM. Quick and Sauer, who are Patient Access leaders at major hospital systems, discuss two major topics facing the profession today — staff burnout and the healthcare staffing shortage. Listen in as these leaders share how their organizations are addressing burnout and getting creative in the face of staffing shortages. From introducing nap pods and food banks to leading with empathy, Quick and Sauer note actionable strategies for you to employ today. Plus, they share ways that Patient Access leaders can take care of their own mental health in the face of these challenges.

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    MUSIC
    Podcast theme, "Pride in Each Other”

    ||

    LINKS
    *Episode*
    https://www.naham.org/page/NAHAMConnections | https://www.naham.org/page/ConnectionsSelfCareGuide | https://www.naham.org/page/ConnectionsPinpointingtheCauseofBurnout | https://www.naham.org/page/Connections2021Q2MindfulnessSelfCare | https://www.naham.org/page/ConnectionsAccessWeek21Essays1

    *Social Media*
    https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

    *NAHAM Website*
    https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

    • 43 min

Customer Reviews

5.0 out of 5
5 Ratings

5 Ratings

Emily-GrowaLeader ,

Great insights

Love hearing from industry experts on best practices and how we can promote Patient Access. It’s true that those associates play such a critical role in the patient experience and revenue cycle both. Looking forward to more from NAHAM!!

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