25 episodes
NAHAM Connections Podcast NAHAM Connections Podcast
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- Business
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5.0 • 5 Ratings
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Podcast by NAHAM Connections Podcast
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25 – Ensuring Inclusivity in Patient Access and Beyond
In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Susan Milligan, CHAM, CRCR, Gisela Dossey, CRCR, and Erin Hancock, as they discuss challenges and strategies for fostering inclusivity. They candidly reflect on personal journeys and instances of exclusion, emphasizing the role of empathy in creating inclusive environments.
From navigating healthcare systems for children with special needs to enhancing communication, our guests offer invaluable insights to empower listeners. Join us as we navigate the complexities of acceptance in healthcare and beyond, enriching the NAHAM community with expertise and experiences.
MUSIC
Podcast theme, "Pride in Each Other”
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LINKS
*Episode*
https://www.naham.org/page/ConnectionsPodcastEpisode14
https://www.naham.org/page/ConnectionsPodcastEpisode9
https://www.naham.org/page/ConnectionsPodcastEpisode22
https://www.naham.org/page/ConnectionsPowerofBelongingTransformingHealthcareWorkforceEngagementandPatientCare
https://www.naham.org/page/StrategiesforRecognizingandEngagingEmployees
https://www.naham.org/page/Connections6TipstoStartingaMentalHealthMovement
https://www.naham.org/page/ConnectionsCelebrateDiversityPart4
*Social Media*
https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/
*NAHAM Website*
https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections -
24 – Charting the Course With NAHAM Legends: 50 Years of Patient Access Excellence
In this special end-of-year episode, NAHAM President, Stephanie Benintendi, MBA, CHAM, hosts two distinguished guests, Maxine Wilson, CHAM, CHAA, and Nancy Farrington, FHAM, CHAM, as they share insights on their journeys through the first generation of NAHAM.
Reflecting on their experiences, they discuss pivotal moments and reminisce about milestones like the creation of the CHAA credential, marking a significant development for frontline leaders in Patient Access. They delve into the hurdles overcome throughout the years and share their visions for NAHAM’s future as it reaches its 50th milestone.
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MUSIC
Podcast theme, "Pride in Each Other”
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LINKS
*Episode*
https://www.naham.org/page/NAHAMConnections
https://www.naham.org/page/ConnectionsPodcastEpisode18
https://www.naham.org/page/ConnectionsPodcastEpisode12
https://www.naham.org/page/Connections45YearsofNAHAM
https://www.naham.org/page/ConnectionsNAHAMMember
https://www.naham.org/page/NAHAMMembersSetGoalsandPlanfor2023
https://www.naham.org/page/ConnectionsAccessWeek2023Essays
*Social Media*
https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/
*NAHAM Website*
https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections -
23 – Empowering Patient Access Professionals in Ambulatory Care
The ambulatory care setting in Patient Access presents its own unique sets of challenges, demanding adaptability and a deep understanding of the intricacies involved in outpatient care.
In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Ernest Yates IV and Audrina Cato, CHAA, as they discuss the importance of training and development in ambulatory care settings and strategies for maintaining composure during high-pressure moments. Additionally, they share heartwarming stories of Patient Access professionals going above and beyond to help patients in need.
Tune in to learn more about the vital role of Patient Access professionals in ambulatory care, their dedication to patient well-being and valuable advice for aspiring professionals in the field.
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MUSIC
Podcast theme, "Pride in Each Other”
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LINKS
*Episode*
https://www.naham.org/page/NAHAMConnections
https://www.naham.org/page/ConnectionsPodcastEpisode21
https://www.naham.org/page/ConnectionsPodcastEpisode19
https://www.naham.org/page/ConnectionsMasteringPerformanceThroughTraininginPatientAccess
https://www.naham.org/page/ConnectionsPatientRegistrar
https://www.naham.org/page/ConnectionsConsiderationsforPriceTransparencyinAmbulatoryCare
https://www.naham.org/page/ConnectionsThePowerofPresenceEmbracingtheBenefitsofBeingaHandsonLeader
https://www.naham.org/page/ConnectionsNavigatingHonestFeedbackStrengtheningHealthcareSystemsFromWithin
*Social Media*
https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/
*NAHAM Website*
https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections -
22 – Finding Your Identity Outside of Work
ABOUT THE EPISODE
In the world of Patient Access, discovering an identity beyond one's professional role is crucial for overall well-being and fulfillment. Engaging in personal passions and hobbies not only helps counterbalance work-related stress but also makes for a healthier approach to life within the demanding field.
In this episode, Brenda Sauer RN, MA, CHAM, FHAM, moderates a discussion with Wendy Roach, RDMS, CHAM, and Sean Buzzard as they engage in a conversation on how they’ve found their identities beyond the realm of work and Patient Access. From farming, volunteerism and much more, they share their personal identities, passions and interests. They also dive into the importance of self-care and setting boundaries to maintain a balanced life.
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MUSIC
Podcast theme, "Pride in Each Other”
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LINKS
*Episode*
https://www.naham.org/page/NAHAMConnections
https://www.naham.org/page/ConnectionsPodcastEpisode10
https://www.naham.org/page/TaketheCoachApproachin2023
https://www.naham.org/page/Connections6TipstoStartingaMentalHealthMovement
https://www.naham.org/page/ConnectionsCombatingProductivityGuilt
https://www.naham.org/page/ConnectionsMentorshipJourney
https://www.naham.org/page/ConnectionsPodcastEpisode6
*Social Media*
https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/
*NAHAM Website*
https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections -
21 - Unlocking Excellence in Education for Revenue Cycle Operations
ABOUT THE EPISODE
NAHAM has long recognized the importance of investing in the education and training of staff members involved in Patient Access so healthcare organizations can improve financial outcomes and enhance the patient experience.
In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Nathaniel Davis III, Shellie Lowery and Jan Mitchell, CHAA, AS, for a roundtable discussion on how they are taking innovative approaches and inspiring their teams in the field of Patient Access and revenue cycle management. They discuss their own inspirations in becoming educators, approaches to training of access and revenue cycle professionals, how to promote a culture of knowledge-sharing and more.
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MUSIC
Podcast theme, "Pride in Each Other”
||
LINKS
*Episode*
https://www.naham.org/page/NAHAMConnections |
https://www.naham.org/page/ConnectionsPodcastEpisode17 |
https://www.naham.org/page/ConnectionsPodcastEpisode11|
https://www.naham.org/page/ModernizePatientPayments3PracticalTipsforImprovingtheFinancialExperience |
https://www.naham.org/page/ConnectionsNAHAM22Recap4
*Social Media*
https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/
*NAHAM Website*
https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections -
20 – DEI Resources for Patient Access Professionals
ABOUT THE EPISODE
Please note that this episode makes mention of a racially motivated mass shooting. If you would like to avoid this content, skip 25:01–26:01.
Over the past few years, NAHAM has brought diversity, equity and inclusion — DEI — to the forefront of all we do. In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Julian Brown-Ahart, CHAM; Rafael Garraton; and Latoria Cooper, CHAA, for a roundtable discussion about how their organizations have embraced DEI efforts. They discuss how they've incorporated NAHAM’s DEI guiding principles into their work and best practices their facilities are following to prioritize DEI for colleagues and patients alike. Plus, they share examples of real-life inclusive conversations to help you navigate yours.
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MUSIC
Podcast theme, "Pride in Each Other”
||
LINKS
*Episode*
https://www.naham.org/page/NAHAMConnections
https://www.naham.org/page/ConnectionsPodcastEpisode9
https://www.naham.org/page/ConnectionsAskingDifficultQuestionsinPatientAccess
https://www.naham.org/page/Current-Webinars
https://www.naham.org/page/ConnectionsQ32021DEITaskForce
https://www.naham.org/page/DEIToolkit
https://pronouns.org/
*Social Media*
https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/
*NAHAM Website*
https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections
Customer Reviews
Great insights
Love hearing from industry experts on best practices and how we can promote Patient Access. It’s true that those associates play such a critical role in the patient experience and revenue cycle both. Looking forward to more from NAHAM!!