5 episodes

Podcast by NAHAM Connections Podcast

NAHAM Connections Podcas‪t‬ NAHAM Connections Podcast

    • Business
    • 5.0 • 4 Ratings

Podcast by NAHAM Connections Podcast

    5 – What’s New With CMS?

    5 – What’s New With CMS?

    ABOUT THE EPISODE
    Thank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM President Michelle Fox, DBA, MHA, FHAM, CHAM, director of revenue operations/Patient Access at Health First, Brevard County, Florida, explains the upcoming CMS rules and regulations changes that Patient Access professionals need to know. Also in the episode, Michelle talks about presenting her NAHAM Online Experience session, “Industry Update: What’s New With CMS?” and shares her goals for her term as NAHAM President.

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    MUSIC
    Podcast theme, "Pride in Each Other”

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    LINKS
    *Episode*
    https://www.naham.org/page/KeyIssues | https://www.naham.org/page/2020OnlineExperience | https://www.naham.org/page/Connections2020Q4AccessManagementJournal | https://www.cms.gov/

    *Social Media*
    https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

    *NAHAM Website*
    https://www.naham.org/

    • 24 min
    4 – Solving the Denial Dilemma in Patient Access

    4 – Solving the Denial Dilemma in Patient Access

    ABOUT THE EPISODE
    Thank you for joining us for the fourth episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, Michael Sciarabba, CHAM, director of Patient Access services at UChicago Medicine, takes a deep dive into his recently published Access Management Journal article about denial prevention. Here, Michael discusses strategies to proactively solve the denial dilemma; describes the roles of patients, providers and Patient Access professionals in managing denials; and shares advice to help prevent denials.

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    MUSIC
    Podcast theme, "Pride in Each Other”

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    LINKS
    *Episode*
    https://www.naham.org/page/Connections2020Q3DenialDilemma

    *Social Media*
    https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

    *NAHAM Website*
    https://www.naham.org/

    • 26 min
    3 – Lessons From COVID-19

    3 – Lessons From COVID-19

    ABOUT THE EPISODE
    Thank you for joining us for the third episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, Elizabeth Reason, MSA, CHAM, CBCS, director of patient financial services at Lake Huron Medical Center and NAHAM past president, previews her upcoming NAHAM Online Experience session, “Lessons From COVID-19.” Here, Elizabeth discusses how COVID-19 has impacted Patient Access and what pandemic changes she envisions becoming permanent fixtures of the field.

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    MUSIC
    Podcast theme, "Pride in Each Other”

    ||

    LINKS
    *Episode*
    https://www.naham.org/page/2020OnlineExperience | https://www.naham.org/page/2020VirtualLearningLabSessions

    *Social Media*
    https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

    *NAHAM Website*
    https://www.naham.org/

    • 16 min
    2 – Intentions of a Leader: Embracing a Remote Workforce

    2 – Intentions of a Leader: Embracing a Remote Workforce

    ABOUT THE EPISODE
    Thank you for joining us for the second episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, Michael Borge, senior director of ambulatory Patient Access; Janelle Stout, senior manager of ambulatory central verification and authorizations; and Cynthia Yerger, senior manager of Patient Access pre-service department — all from Banner Health — discuss remote working in Patient Access. Although working from home may have once felt like a professional perk, it has recently become a business necessity due to the COVID-19 pandemic. Will remote workforce models become a standard of the future, especially after the COVID-19 pandemic? Here, Michael, Janelle and Cynthia address how Patient Access leaders can prepare for the future of the remote workforce.

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    MUSIC
    Podcast theme, "Pride in Each Other”

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    LINKS
    *Episode*
    https://www.naham.org/page/ConnectionsPathstoSuccess | https://www.naham.org/page/ConnectionsCentralizedPatientAccessDept

    *Social Media*
    https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

    *NAHAM Website*
    https://www.naham.org/

    • 20 min
    1 – Learning Empathy to Improve the Patient Experience

    1 – Learning Empathy to Improve the Patient Experience

    ABOUT THE EPISODE
    Thank you for joining us for the first episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM publications managing editor Kelly Rehan connects with Susan Milligan, CHAM, CRCR, DDI and R Factor Certified Facilitator, director of patient and guest experience at Ensemble Health Partners.
    Susan takes a deep dive into her white paper, “Hooked on a Feeling: Using Empathy to Create a Positive Patient Experience,” defines empathy, shares how Patient Access managers can nurture empathy among their staff and tells personal examples of memorable empathetic experiences in Patient Access.
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    MUSIC
    Podcast theme, "Pride in Each Other”

    ||

    LINKS
    *Episode*
    https://www.naham.org/page/ConnectionsHookedonaFeeling

    *Social Media*
    https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

    *NAHAM Website*
    https://www.naham.org/

    • 28 min

Customer Reviews

5.0 out of 5
4 Ratings

4 Ratings

Emily-GrowaLeader ,

Great insights

Love hearing from industry experts on best practices and how we can promote Patient Access. It’s true that those associates play such a critical role in the patient experience and revenue cycle both. Looking forward to more from NAHAM!!

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