Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont
Command Control Power: Apple Tech Support & Business Talk

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

  1. 2024/12/17

    Caught in the Cloud: Backup Battles and Cyber Scams

    In this episode of Command Control Power, the hosts delve into various technical and customer service issues they have encountered recently. They start with a detailed rant about Backblaze’s abrupt change in their prorated refund policy, which affected the way they manage client licenses. The conversation shifts to issues with Amazon's high-value electronics return policy, and Sam shares a frustrating story about dealing with a delayed and ultimately lost iPhone shipment. Joe recounts a complicated man-in-the-middle scam involving Microsoft 365 and Dropbox, highlighting the challenges of protecting clients from evolving security threats. The episode ends with a discussion about Apple Business Connect and their stringent logo approval process, and a short review of the action-packed movie 'The Beekeeper'.   00:00 Introduction and Opening Remarks 00:08 Customer Support Rant: Backblaze Experience 01:26 Policy Changes and Their Impact 03:34 Challenges with Backblaze Services 12:09 Affiliate Program Issues 16:21 Amazon Return Policy Frustrations 21:26 iPhone Delivery Nightmare 27:37 AppleCare Plus Trade-In Saga 30:11 AI Response and Trade-In Deals 31:12 Apple Business Connect Webinar 33:10 Logo Upload Struggles 37:08 Verified Logo Program 41:24 Microsoft and Dropbox Scam 48:51 Scam Prevention and Security Measures 01:00:13 Scams from Nigeria and India 01:02:04 Conclusion and Movie Recommendation

    1 小時 6 分鐘
  2. 2024/11/19

    Navigating IT's Past and Future with Tim Nyberg of The MacGuys+

    A Journey Through Mac Support with Tim Nyberg In this episode of Command Control Power, hosts welcome Tim Nyberg of The Mac Guys + as he shares his extensive journey in Mac support, starting back in the early 90s. Tim recounts his early fascination with technology, from overclocking a Commodore 64 to managing the first round of Macintosh computers at his college newspaper. He provides insights into the evolution of Mac operating systems and the challenges of adapting to new technologies over decades. Tim also discusses the benefits and intricacies of running a remote support business, the importance of client engagement, and efficient business operations. The conversation explores tools like Addigy, RepairShopper, and Watchman Monitoring, touching on security practices and the need for comprehensive and affordable security audits for clients. The episode offers valuable lessons on adapting to technological changes, maintaining client relationships, and optimizing remote IT support.   Introduction and Welcome   Tim's Early Tech Adventures College Days and Early Mac Experiences Evolution of Design Software SCSI Troubles and Early Mac Troubleshooting Transition to OS X Staying Current in Tech Remote Work and Tools   Client Engagement Strategies Streamlining Remote Work The Pros and Cons of Repair Shopper Exploring Alternatives to Repair Shopper The Value of Community in Tech Tools Balancing Business and Lifestyle   Security Audits and Tools Reflections on the Tech Industry Closing Thoughts and Future Plans

    57 分鐘
4.7
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57 則評分

簡介

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

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