109 episodes
New Patient Group Podcast Brian Wright
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- Business
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4.7 • 32 Ratings
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A podcast dedicated to improving the lives, careers and businesses of Doctors that own their own practice, their employees and their family members. Learn fresh new ways to improve your leadership skills to create a unique culture. Learn innovative ways to create an online marketing presence to increase new patients. Learn forward thinking ways to increase production, collections, treatment conversion, profit and more. Learn how to lessen advertising and marketing costs to increase profit. Learn inspiring ways to improve your life and career. Learn mind blowing ways to improve customer service, hospitality, presentation skills, verbiage and much more. New patient phone call skills, patient experience, treatment coordinator presentation topics and so much more. This podcast is listened to by orthodontists, dentists, plastic surgeons, reps, executives and anyone else wanting the most out of their life, career and business. Topics that dive deep into business, marketing, advertising, culture, leadership, and hundreds of other topics.
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Rapid Fire Edition with Dr. Bryn Cooper
Send us a Text Message.Ever wondered how a passion for snow skiing can shape a dynamic orthodontic career? Join us for a high-energy Rapid Fire Session with Dr. Brynn Cooper, an innovative orthodontist with practices in Houston and Lake Jackson, Texas. Dr. Cooper shares her journey through dental and ortho school, her favorite hobbies, and her life as a mom of three. Tune in to hear about her educational stints at St. Louis University and the University of Texas Health Science Center, and why...
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An Invisalign Clear Aligner Appointment Gone Wrong - How Miscommunication and a Lack of a Customer Obsessed Culture Leads to Lost New Patients, Revenue and Referrals
Send us a Text Message.Click here to Schedule a Consultation with Brian Wright How an Invisalign Clear Aligner Delivery Appointment Mishap and a Whole Foods Meat Market Mishap create poor patient and customer experiences. Can a single miscommunication cost you a loyal patient? Uncover the secrets to creating exceptional patient experiences that not only retain existing patients but also turn them into superfans. We share compelling real-life stories, like a miscommunication involving a p...
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Part 3 - How to Achieve the Pinnacle of Customer Service | Transform the Patient Experience with Cutting Edge Digital Marketing Strategies
Send us a Text Message.Click here to learn more how innovative video marketing can help your practice by www.NewPatientGroup.comWhat if you could transform your business into a customer-centric powerhouse, delighting customers and boosting your bottom line? Our latest episode offers the blueprint for creating exceptional customer experiences that keep customers coming back for more. We tackle the crucial question every business owner must ask: "How do I get what I want from my team and c...
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Part 2 - The Three Ways to Achieve the Pinnacle of Customer Service | Transforming Patient Experiences through Continuous Training
Send us a Text Message.www.NewPatientGroup.com - The Employee & Patient Experience CompanyTransforming culture, training and digital marketing practices by implementing life changing experiences for you, your team and your patients. We believe experience is the key to increasing new patients, sales, conversion, compliance, cash flow, referrals and more. We believe experience is the key to reducing stress, chaos, advertising costs, employee turnover and more. Whatever it is you want, whate...
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Part 1 - The Three Ways to Achieve the Pinnacle of Customer Service | Mastering a Culture that Obsesses Over Customer Experiences
Send us a Text Message.Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registrationNPG Iconic Registration page https://newpatientgroup.com/npg-iconic/What if you could revolutionize your practice by mastering high-end customer service? For this to happen, you must first reimagine everything you thought you knew about customer service, and introduce yourself to a new teaching that will forever change your pract...
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Part 4 - How to know your Business has Achieved the Pinnacle of Customer Service
Send us a Text Message.Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registrationNPG Iconic Registration page https://newpatientgroup.com/npg-iconic/Discover the keystone of customer satisfaction that has eluded so many: an exceptional employee experience. As we wrap up our e...
Customer Reviews
Great insights
I’ve been listening to Brian’s podcast for at least three years and I’m ashamed to be writing a review now, though I’ve enjoyed all of them. He has great ideas and it helps to inspire me. I listen to them on the way to work and get my mindset where it needs to be.
Always great advice
Brian does a great job of challenging me and my status quo. Keep it up!
My new favorite podcast
What an amazing podcast! Really easy to listen to, great advice. Has really helped me change my mindset. Thank you!