93 episodes

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!" Show notes over at http://nobodytoldmethat.libsyn.com/

Nobody Told Me That! with Teresa Duncan Teresa Duncan, speaker and corporate consultant

    • Business
    • 4.7 • 41 Ratings

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!" Show notes over at http://nobodytoldmethat.libsyn.com/

    Making Smart Decisions For a Changing Business with Kim McGuire

    Making Smart Decisions For a Changing Business with Kim McGuire

    Kim McGuire of Fortune Management is one of my favorite people to talk business with. Not just ‘what’s up with you?’ business but the business of dentistry, numbers and strategy. It felt good to deep dive into current conditions and how we can flex to succeed. We talked about these topics and more: 
     
    Where did the critical thinking go? Her practical vision of accelerated hygiene Associate dentists providing hygiene? The horror! How her clients are adapting to our post-Covid, inflationary reality Shifting job responsibilities - how do we define these?


    Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/
     
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    Connect with Kim:
     
    Kim McGuire's contact information Kim's LinkedIn  
    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
    Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!) Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)

    • 42 min
    Reimagining Administrative Onboarding with Michelle Affanato

    Reimagining Administrative Onboarding with Michelle Affanato

    What if you could put new or unsure employees through a bootcamp? The culture shock in dentistry is real - the hard truth is that our new stars need more direction than a manual and some webinars. Our busy offices sometimes don’t allow us that luxury but what if that’s a cycle to be broken? Michelle Affanato has worked with hundreds of offices learning their pain points and stumbling blocks. She shares her thoughts with me in this episode. Here are some of our talking points:  How to best teach block scheduling Are we tripping over new hires at the expense of our current super stars?   We should be asking patients for more money, more often Why so much focus on new patients instead of retention? How friendly is too friendly for team members?  Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/  
    Resources about today’s show topics:
    The True Cost of Not Providing Employee Training The Cost of Training vs. Not Training | LawCrossing.com The Association of Dental Implant Auxiliaries  Employee Tears (@employeetears) • Instagram photos and videos Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    Connect with Michelle:
    https://affinitymanagement.co/ https://www.instagram.com/michelle_affinitymgmt/ https://www.facebook.com/michelle.affinitymanagement/ **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
    Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!) Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)

    • 58 min
    EP 91: Ransomware and Security Breaches SHOULD Scare You with Dan De Steno

    EP 91: Ransomware and Security Breaches SHOULD Scare You with Dan De Steno

    Have you heard of Log4Shell? Well, that’s why you need to stay up to speed on security issues. Most offices have ‘the IT company’ or as I called him ‘the IT guy.’ Nowadays you need help managing the CBCT, patient communication, phone system and practice management system. My guest is Dan De Steno from NOVA Computer Solutions - a managed services provider I’ve recommended for years. 
    He scared the bejeesus out of me by explaining the new Log4Shell vulnerability that WILL AFFECT US ALL. We also talked about setting up your employees to work from home and the liabilities that come into play. Hiring an outsourcing company? You need to protect yourself from their systems. Information technology management is not what it was years ago - I came away with a ton of new information - I hope you do too. 
    Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/
    Resources about today’s show topics:
    The Log4Shell 0-day, four days on: What is it, and how bad is it really? | Ars Technica The race is on to patch Log4Shell, the bug that's breaking the internet | TechCrunch Chinese hackers are already exploiting 'fully weaponised' Log4shell software vulnerability | Daily Mail Online The Evolving Threat of Ransomware | The State of Security Report: 60% of orgs hit by ransomware-as-a-service attacks in the past 18 months | VentureBeat Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    Connect with Dan and NOVA Computer Solutions:
    NOVA Computer Solutions NOVA Computer Solutions, LLC - Home | Facebook NOVA Computer (@NOVAComputers1) / Twitter LinkedIn: NOVA Computer Solutions/ NOVA Computer Solutions - YouTube **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
    Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!) Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)

    • 50 min
    EP 90: The Audit Edition: OSHA & Infection Control with India Chance

    EP 90: The Audit Edition: OSHA & Infection Control with India Chance

    Infection control may seem boring but I’m telling you, my guest makes it interesting! For example - what do coffee and fake nails have in common? They don’t belong in your clinical area! Infection control expert and auditor India Chance joins me to discuss this and so much more. My main takeaway from this: someone actually thought to use their beef jerky maker to sterilize masks. I’m somewhat entertained by this!  
    Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/
     
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    Connect with India:
    Learn2Prevent: Infection Control - sign up for her newsletter! FB: https://www.facebook.com/Learn2Prevent Learn2Prevent™️ (@learn2prevent) • Instagram photos and videos LinkedIn: https://www.linkedin.com/company/learn2prevent/ Podcast: Level Up Infection Prevention (podcast) - India Chance and Michelle Strange **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
    Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!) Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)

    • 1 hr 5 min
    EP 89: 3 Management Consultants Walk Onto A Panel

    EP 89: 3 Management Consultants Walk Onto A Panel

    This episode is actually a follow up webinar for an AADOM panel discussion that I hosted. Boy that’s a mouthful! Curve Dental sponsored a fantastic panel discussion at AADOM’s annual conference. We wanted to continue the conversation with a follow up webinar that expanded on some of the most popular topics. Staffing, COVID situations, doctors running reports and increased embezzlement were just some of the topics we tackled. Enjoy! 
     
    Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    Resources:
    Curve Dental - check them out!  Susan Gunn - Susan Gunn Solutions Angela Davis-Sullivan - Adaptive Dental Solutions Malika Azargoon - Zar Dental Consulting American Association of Dental Office Management: AADOM **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
    Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!) Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)

    • 54 min
    EP 88: The Cures Act, Chart Notes and Missing Patients with Rick Garofolo

    EP 88: The Cures Act, Chart Notes and Missing Patients with Rick Garofolo

    Another insurance nerd joins me on the podcast! Rick Garofolo of Practice Mechanics teaches me about the Cures Act - part of me wishes I didn’t know anything about it. BUT it’s important and we need to be compliant when it goes into effect. We also discussed some hot topics from his classes at the recent American Association of Dental Office Management’s Annual Conference. You may be surprised to learn how you should be tracking inactive patients. We talk about chart notes. I hope you get as excited as we did! 😄  
    Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    Resources:
    The Practice Mechanic - Remote Dental Billing Dental Billing, Coding and Insurance Academy Facebook Group ONC's Cures Act Final Rule supports seamless and secure access, exchange, and use of electronic health ADA weighs in on 21st Century Cures 2.0 Act Cures Act - Information Blocking Rule Q&A - CDA Andre's Eaglesoft Field Guide Facebook Group Dental Management Excellence Community - Powered by AADOM **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
    Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!) Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)

    • 57 min

Customer Reviews

4.7 out of 5
41 Ratings

41 Ratings

ChelleRose527 ,

Must listen!

Every episode I listen to i come away with at least one piece of new information. Teresa is a great host, has great guests and the most relevant topics no matter your role in dentistry.

Dental chewer ,

So much information

She does a GREAT job with interviews and it’s nice she’s starting to tackle some topics solo.

Andigol ,

A world of knowledge !

I have been a fan of Theresa for a long time and love the content she covers. Unlike many dental related podcasts she has a nice calm non irritating voice and demeanor, which is very refreshing. The subjects covered are always on point and I continue to learn from the great variety, never boring with quiet humor. I’m a fan !

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