100 episodes

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

Nobody Told Me That! with Teresa Duncan Teresa Duncan, speaker and corporate consultant

    • Business
    • 4.8 • 49 Ratings

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

    GPOs, PPO Challenges, and Supply Savings with Ted Osterer

    GPOs, PPO Challenges, and Supply Savings with Ted Osterer

    Don't forget to check out the video episode on YouTube! 
    In this episode, we tackle the financial challenges of operating a dental practice, with a special focus on managing supply costs and leveraging vendor relationships. Joining us is Ted Osterer, my friend from Synergy Dental Partners, who shares great advice to optimize dental practice operations. Look at all that we covered:
    Dental Supply Management
    Navigating PPO Challenges
    Role of Group Purchasing Organizations (GPOs)
    Partnerships for Cost Savings
    Empowering Independent Dentists
    I hope you find Ted's insights as valuable as I did. Thanks for listening!
    How to find Ted: 
    LinkedIn
    Contact Number: 516-316-3671
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    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
    -------------
    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
    -------------
    Visit odysseymgmt.com to check out my book, webinars and courses.
    -------------
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
    YouTube: https://youtube.com/@odysseymgmt
     

    • 56 min
    Dental Insurance Updates with Lisa Greer of CDA

    Dental Insurance Updates with Lisa Greer of CDA

    Don't forget to check out the video episode on YouTube! 
    Lisa Greer is the California Dental Association’s dental benefit expert (and repeat guest!). We talked about quite a few topics including Change Healthcare and advice that can get you audited. We both firmly believe that the insurance coordinator is a key player in protecting the doctor’s license. Look at all that we covered: 
    Navigating Change Healthcare's Issues
    Submitting treatment on claim forms
    CDT codes and how to stay updated
    Audit preparedness
    Medicare Advantage plans
    Fraud, Waste, and Abuse Training
    Educating the next generation
    I hope you find the rich insights shared by Lisa as practical as I did!
    How to find Lisa: 
    Lisa Greer: lisa.greer @ cda.org
    LinkedIn
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    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
    -------------
    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
    -------------
    Visit odysseymgmt.com to check out my book, webinars and courses.
    -------------
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
    YouTube: https://youtube.com/@odysseymgmt
     

    • 1 hr 2 min
    Training, Profitability, and Patient Conversations with Dayna Johnson

    Training, Profitability, and Patient Conversations with Dayna Johnson

    Don't forget to check out the video episode on YouTube! 
    Join us for a candid conversation about financial management and team development. I’m thrilled to welcome back my close friend, Dayna Johnson, a dental consultant who's made a name for herself in the world of digital workflows and accounts receivable wizardry.
    We tackled these topics: 
    Why collection conversations are scary
    Transparency and practice numbers
    Investing in training and employee retention
    How to reduce no-shows
    The business of dentistry
    Links from Episode: 
    Novonee | Dentrix Training | Education with Dayna Johnson
    -------------
    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
    -------------
    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
    -------------
    Visit odysseymgmt.com to check out my book, webinars and courses.
    -------------
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
     

    • 57 min
    DSO Operations and Practice Valuations with Dr. Tony Stefanou

    DSO Operations and Practice Valuations with Dr. Tony Stefanou

    Don't forget to check out the video episode on YouTube! 
    Understanding the impact of Dental Service Organizations (DSOs) is critical for every office manager and dentist. My friend Dr. Tony Stefanou - the founder of Connect the Dents - is a solid resource in this area. Even if you’re not planning to join one soon you should know how they operate and grow. We can all learn from the different business models which operate around us. I asked Tony what piques a DSO’s interest and that led to a great conversation about practice valuations. Take some notes with this one!  
    We tackled these topics: 
    Consolidation in the Dental Industry
    The Importance of Knowing Your Practice's Value
    Geography and DSO Expansion
    Practices in High Demand
    Honing in on DSO Affiliation
    Career Paths within DSOs
    Connect with Dr. Tony Stefanou:
    Connect The Dents
    LinkedIn
    -------------
    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
    -------------
    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
    -------------
    Visit odysseymgmt.com to check out my book, webinars and courses.
    -------------
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
     

    • 58 min
    The Multigenerational Dental Office with Michelle Coker and Matt Nelson

    The Multigenerational Dental Office with Michelle Coker and Matt Nelson

    Don't forget to check out the video episode on YouTube! 
    Great employees are worth their weight in gold. Managing them is usually the most taxing part of the job. Different personalities, different ages - all of it comes with pros and cons. My guests - Michelle Coker and Matt Nelson from the California Dental Association - help offices with these challenges every day. We unpacked the nuanced dynamics of workplace communication and the generational differences coloring today's dental practices. I hope it’s helpful! 
    We tackled these topics:
    Workplace Communication
    Onboarding & Training Importance
    Generational Differences
    Open Dialogue
    Effective Team Management
    Gender Dynamics in Dentistry
    Employee Mental Health
    The Value of Mentoring and Support
    Connect with Matt Nelson: LinkedIn | Email
    Connect with Michelle Coker: LinkedIn | Email
    California Dental Association: Website
    Conflict Management Book Recommendation by Matt: The Five Dysfunctions of a Team
    -------------
    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
    -------------
    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
    -------------
    Visit odysseymgmt.com to check out my book, webinars and courses.
    -------------
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
     

    • 1 hr
    Hygiene Advancements and Issues for 2024 with Rachel Wall, RDH, BS

    Hygiene Advancements and Issues for 2024 with Rachel Wall, RDH, BS

    Don't forget to check out the video episode on YouTube! 
    It’s always fun to have Rachel Wall back for hygiene updates. She’s the founder and president of Inspired Hygiene and is my go-to for shedding light on the latest trends and products in dental hygiene.
    We tackled these topics: 
    The challenges of the various hygiene compensation models
    How a knowledgeable administrative team impacts patient communications
    Strategies for expanding service offerings in dental hygiene to keep pace with an evolving industry
    Newer treatments such as remineralization and enamel regeneration
    Connect with Rachel Wall and Inspired Hygiene: 
    ➡️ Check out the Perio Protocol Online Bootcamp here
    Rachel’s Standard of Care free offering 
    Inspired Hygiene | Website
    Inspired Hygiene (@inspiredhygiene) | Instagram
    Rachel Wall - Founder & President at Inspired Hygiene | LinkedIn
    Inspired Hygiene | Facebook
    Check out Dr. Emily Boge at Think Big Dental, as mentioned on the show.
    -------------
    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
    -------------
    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
    -------------
    Visit odysseymgmt.com to check out my book, webinars and courses.
    -------------
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
    YouTube: https://youtube.com/@odysseymgmt

    • 58 min

Customer Reviews

4.8 out of 5
49 Ratings

49 Ratings

NCWalls ,

You need this podcast

Every episode is packed with a deep dive into industry changes, challenges and things we didn’t know we need to know. Love Teresa’s style and she can make even a dry topic entertaining. Thanks for all you do.

ChelleRose527 ,

Must listen!

Every episode I listen to i come away with at least one piece of new information. Teresa is a great host, has great guests and the most relevant topics no matter your role in dentistry.

Dental chewer ,

So much information

She does a GREAT job with interviews and it’s nice she’s starting to tackle some topics solo.

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