100 episodes

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

Nobody Told Me That! with Teresa Duncan Teresa Duncan, speaker and corporate consultant

    • Business
    • 4.8 • 49 Ratings

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

    Training, Profitability, and Patient Conversations with Dayna Johnson

    Training, Profitability, and Patient Conversations with Dayna Johnson

    Don't forget to check out the video episode on YouTube! 
    Join us for a candid conversation about financial management and team development. I’m thrilled to welcome back my close friend, Dayna Johnson, a dental consultant who's made a name for herself in the world of digital workflows and accounts receivable wizardry.
    We tackled these topics: 
    Why collection conversations are scary
    Transparency and practice numbers
    Investing in training and employee retention
    How to reduce no-shows
    The business of dentistry
    Links from Episode: 
    Novonee | Dentrix Training | Education with Dayna Johnson
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    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
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    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
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    Visit odysseymgmt.com to check out my book, webinars and courses.
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    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
     

    • 57 min
    DSO Operations and Practice Valuations with Dr. Tony Stefanou

    DSO Operations and Practice Valuations with Dr. Tony Stefanou

    Don't forget to check out the video episode on YouTube! 
    Understanding the impact of Dental Service Organizations (DSOs) is critical for every office manager and dentist. My friend Dr. Tony Stefanou - the founder of Connect the Dents - is a solid resource in this area. Even if you’re not planning to join one soon you should know how they operate and grow. We can all learn from the different business models which operate around us. I asked Tony what piques a DSO’s interest and that led to a great conversation about practice valuations. Take some notes with this one!  
    We tackled these topics: 
    Consolidation in the Dental Industry
    The Importance of Knowing Your Practice's Value
    Geography and DSO Expansion
    Practices in High Demand
    Honing in on DSO Affiliation
    Career Paths within DSOs
    Connect with Dr. Tony Stefanou:
    Connect The Dents
    LinkedIn
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    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
    -------------
    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
    -------------
    Visit odysseymgmt.com to check out my book, webinars and courses.
    -------------
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
     

    • 58 min
    The Multigenerational Dental Office with Michelle Coker and Matt Nelson

    The Multigenerational Dental Office with Michelle Coker and Matt Nelson

    Don't forget to check out the video episode on YouTube! 
    Great employees are worth their weight in gold. Managing them is usually the most taxing part of the job. Different personalities, different ages - all of it comes with pros and cons. My guests - Michelle Coker and Matt Nelson from the California Dental Association - help offices with these challenges every day. We unpacked the nuanced dynamics of workplace communication and the generational differences coloring today's dental practices. I hope it’s helpful! 
    We tackled these topics:
    Workplace Communication
    Onboarding & Training Importance
    Generational Differences
    Open Dialogue
    Effective Team Management
    Gender Dynamics in Dentistry
    Employee Mental Health
    The Value of Mentoring and Support
    Connect with Matt Nelson: LinkedIn | Email
    Connect with Michelle Coker: LinkedIn | Email
    California Dental Association: Website
    Conflict Management Book Recommendation by Matt: The Five Dysfunctions of a Team
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    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
    -------------
    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
    -------------
    Visit odysseymgmt.com to check out my book, webinars and courses.
    -------------
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
     

    • 1 hr
    Hygiene Advancements and Issues for 2024 with Rachel Wall, RDH, BS

    Hygiene Advancements and Issues for 2024 with Rachel Wall, RDH, BS

    Don't forget to check out the video episode on YouTube! 
    It’s always fun to have Rachel Wall back for hygiene updates. She’s the founder and president of Inspired Hygiene and is my go-to for shedding light on the latest trends and products in dental hygiene.
    We tackled these topics: 
    The challenges of the various hygiene compensation models
    How a knowledgeable administrative team impacts patient communications
    Strategies for expanding service offerings in dental hygiene to keep pace with an evolving industry
    Newer treatments such as remineralization and enamel regeneration
    Connect with Rachel Wall and Inspired Hygiene: 
    ➡️ Check out the Perio Protocol Online Bootcamp here
    Rachel’s Standard of Care free offering 
    Inspired Hygiene | Website
    Inspired Hygiene (@inspiredhygiene) | Instagram
    Rachel Wall - Founder & President at Inspired Hygiene | LinkedIn
    Inspired Hygiene | Facebook
    Check out Dr. Emily Boge at Think Big Dental, as mentioned on the show.
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    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
    -------------
    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
    -------------
    Visit odysseymgmt.com to check out my book, webinars and courses.
    -------------
    Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
    YouTube: https://youtube.com/@odysseymgmt

    • 58 min
    Dental Compliance Challenges and Solutions with India Chance

    Dental Compliance Challenges and Solutions with India Chance

    SHOW NOTES:
    Don't forget to check out the video episode on YouTube! 
    Returning guest India Chance joined me for another infection control, bug-filled episode! She's the founder of Learn to Prevent and always teaches me something new. Sometimes I wish I didn't know it but it's important for our patients and practices. Some highlights from our talk:
    Infection Control and Compliance: Autoclaves - who knew they could be a hot topic? See what I did there? 😄 We talked tracking parameters for every autoclave cycle and how digital solutions are becoming the standard. 
    HIPAA Compliance: She shared what to expect during an audit and how to deal with the stress on managerial staff and practice owners. India shares why it motivated her to create a comprehensive onboarding program for new hires. 
    The Importance of Compliance: India talks about her transition from dental hygienist to an infection control inspector.
    Social Media and Compliance: The potential risks and repercussions of posting on social media platforms, especially concerning HIPAA, OSHA violations, and infection control breaches, are highlighted. Release forms and best practices for using patients' images or likeness on social media - make sure you have them or risk legal action! 
    For more information on India Chance's programs and services, visit her website to learn more about infection control, HIPAA, and OSHA compliance.
    Connect with India:
    Learn2Prevent: https://www.learn2prevent.com/
    FB: https://www.facebook.com/Learn2Prevent
    Learn2Prevent™️ (@learn2prevent) • Instagram photos and videos
    LinkedIn: https://www.linkedin.com/company/learn2prevent/
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    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
    -------------
    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
    If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!
    -------------
    Visit odysseymgmt.com to check out my book, webinars and courses.
    -------------
    YouTube: https://youtube.com/@odysseymgmt

    • 55 min
    Breaking Down Interoperability Challenges with Dr. Bryan Laskin

    Breaking Down Interoperability Challenges with Dr. Bryan Laskin

    Don't forget to check out the video episode on YouTube! 
    In this episode, I sat down with Dr. Bryan Laskin – a dental tech entrepreneur, an author and a good friend. He's been on before (Ep 76) and just like last time, the conversation flowed. Dentistry is changing behind the scenes. We think of progress as materials updates and faster scans. But what happens when the changes occur behind the scenes yet have such a huge impact on your job? Some highlights from our talk:
    Digital Transformation and Interoperability: We started by exploring the progression of dentistry from analog to digital and now, Bryan's concept of interconnected dental practices. He emphasized the urgency of interconnected electronic dental records and the barriers hindering quality care and innovation.
    Patient Records and Compliance: The lack of standard procedures for patient data sharing and record access was a chief concern. We dissected the potential fines for non-compliance with federal regulations, and the absence of insurance coverage for such penalties. Bryan provided insights into efforts being made for the development of standards in dental data accessibility.
    Clinical and Business Integration: The focus then pivoted to the integration of clinical and business insights in dentistry for collective success. We delved into the necessity of this harmonious relationship and the impact it has on the industry as a whole.
    Challenges and Solutions: The discussion flowed into the challenges faced in dental practices, including misdiagnoses stemming from disparate referral forms and varied laboratory versions. The need for accurate information for precise diagnostics was heightened.
    Government Intervention and Future Outlook: We rounded off with thoughts on potential government intervention to reform the dental industry, with an emphasis on integrating medical and dental operations and addressing workforce challenges. Bryan shared his perspective on the future of dental technology and the promising advancements up ahead.
    Connect with Dr. Bryan Laskin at bryanlaskin.com where you can also find the link to get his new book, Dental Disorder.
    -------------
    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
    https://www.odysseymgmt.com/synergy
    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
    -------------
    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
    If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!
    -------------
    Visit odysseymgmt.com to check out my book, webinars and courses.
    -------------
    YouTube: https://youtube.com/@odysseymgmt

    • 55 min

Customer Reviews

4.8 out of 5
49 Ratings

49 Ratings

NCWalls ,

You need this podcast

Every episode is packed with a deep dive into industry changes, challenges and things we didn’t know we need to know. Love Teresa’s style and she can make even a dry topic entertaining. Thanks for all you do.

ChelleRose527 ,

Must listen!

Every episode I listen to i come away with at least one piece of new information. Teresa is a great host, has great guests and the most relevant topics no matter your role in dentistry.

Dental chewer ,

So much information

She does a GREAT job with interviews and it’s nice she’s starting to tackle some topics solo.

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