Not Another Bot: The Generative AI Show

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Not Another Bot: The Generative AI Show

This is Not Another Bot: The Generative AI Show. Each month, we chat with leading experts in the fields of customer and employee experience, unpacking complex topics and demystifying the technology behind it all. In the simplest terms - we’re here to geek out about Generative AI, automation and the future of conversational experiences!

  1. AI's Dual Role in Cybersecurity Threats and Defenses with Brian Drake of Accrete AI

    MAR 19

    AI's Dual Role in Cybersecurity Threats and Defenses with Brian Drake of Accrete AI

    Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Brian Drake, Federal Chief Technology Officer at Accrete AI. Join us as we delve into the current cybersecurity landscape, the threats posed by AI and advanced technologies, and how AI helps fortify cybersecurity defense. Brian also shares insights on the future of cybersecurity, how AI and machine learning can enhance cyber threat intelligence, and what role ethics play in privacy, cybersecurity, and the future of AI.

    37 min
  2. The Challenges and Long Road Ahead in AI Development and Deployment with Ayman Husain of Microsoft

    MAR 5

    The Challenges and Long Road Ahead in AI Development and Deployment with Ayman Husain of Microsoft

    Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Ayman Husain, Director of Customer Success, Data, AI and Advanced Analytics, and Azure Intelligent Cloud at Microsoft. Join us as we discuss the importance of data protection in industries and the potential biases that can arise when training AI models on limited data. Ayman uses healthcare as an example, emphasizing the need for diverse genetic data to ensure medicine works for all populations. We also explore the impact of AI in creative industries, such as content creation, and the need for continuous learning and education in the field of AI. The conversation concludes with a recognition of the long path ahead in AI development and deployment.

    32 min
  3. The Velcro Principle: Aligning Values, Leadership, and Reputation In Customer Service with Yoram Baltinester, VP of CS at Trilogy

    FEB 20

    The Velcro Principle: Aligning Values, Leadership, and Reputation In Customer Service with Yoram Baltinester, VP of CS at Trilogy

    Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Yoran Baltinester, Vice President of Customer Service, at Trilogy, a SaaS platform enabling software companies to become more efficient and profitable by streamlining business processes. Join them as they discuss the importance of a customer-centric culture and reputation management in the evolving world of conversational experiences. Yoram, an expert in customer-centric culture, shares his journey and highlights the role of customer support, service, and success in shaping a company's reputation. They also explore the impact of AI on customer support dynamics and brand reputation. Yoram's advice is encapsulated in the acronym Velcro, emphasizing the interconnectedness of values, leadership, customer experience, reputation, and market ownership.

    42 min
  4. AI Integration for Human Augmentation in Healthcare: Insights from Ganesh Padmanabhan, Founder and CEO of Autonomize

    FEB 6

    AI Integration for Human Augmentation in Healthcare: Insights from Ganesh Padmanabhan, Founder and CEO of Autonomize

    Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Ganesh Padmanabhan, Founder and CEO of Autonomize, a human-centered AI company that automates insights from multi-structured clinical and biomedical data to augment healthcare outcomes. Join us as we discuss the integration of AI in human augmentation and its potential impact on the healthcare industry.

    34 min
  5. Generative AI: The Game Changer in Cloud Computing with David Linthicum of Deloitte Consulting

    11/28/2023

    Generative AI: The Game Changer in Cloud Computing with David Linthicum of Deloitte Consulting

    Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today we are pleased to welcome David Linthicum, author of over twelve books on Enterprise Computing and the Chief Cloud Strategy Officer at Deloitte Consulting. Join us as we discuss the game-changing role of generative AI in cloud computing.

    37 min
  6. Transforming B2B Enterprises with AI and Cloud Computing: Insights from Tushar Kant of Amazon Web Services

    11/14/2023

    Transforming B2B Enterprises with AI and Cloud Computing: Insights from Tushar Kant of Amazon Web Services

    Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Tushar Kant. Tushar wears the hats of Product Management Leader - Artificial Intelligence and Cloud Computing at Amazon Web Services and the Head of Generative AI COE (Center of Excellence) at FalconX Accelerator. Join us as we discuss the transformative impact of AI on B2B enterprises.

    24 min
  7. Part 2: Combining Empathy with AI to Enhance Customer Experience with Dr Natalie Petouhoff, AI Consultant

    11/02/2023

    Part 2: Combining Empathy with AI to Enhance Customer Experience with Dr Natalie Petouhoff, AI Consultant

    Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Dr. Natalie Petouhoff. Natalie is a renowned business consultant in technology, business transformation, and customer and employee experience. She is also a member of Abundance360, an entrepreneurial community of business leaders, executives, and entrepreneurs. Join us as we delve into the exciting world of AI and its impact on enhancing customer experiences.

    24 min
  8. Part 1: Combining Empathy with AI to Enhance Customer Experience with Dr Natalie Petouhoff, AI Consultant

    11/01/2023

    Part 1: Combining Empathy with AI to Enhance Customer Experience with Dr Natalie Petouhoff, AI Consultant

    Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Dr. Natalie Petouhoff. Natalie is a renowned business consultant in technology, business transformation, and customer and employee experience. She is also a member of Abundance360, an entrepreneurial community of business leaders, executives, and entrepreneurs. Join us as we delve into the exciting world of AI and its impact on enhancing customer experiences.

    26 min
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Ratings & Reviews

5
out of 5
3 Ratings

About

This is Not Another Bot: The Generative AI Show. Each month, we chat with leading experts in the fields of customer and employee experience, unpacking complex topics and demystifying the technology behind it all. In the simplest terms - we’re here to geek out about Generative AI, automation and the future of conversational experiences!

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