Now Boarding, Ep. 11--Longtime Southwest Airlines employees describes the move to the new terminal

It's kind of like moving into a new house.

That's how Mike Ward described the process of moving from the old terminals at KCI, to the new terminal in 2023. 

Ward is the Assistant Manager of Operations at KCI for Southwest Airlines. In this episode, he describes working conditions at the old terminals, what it was like to practice his team's jobs before the new terminal opened, that crazy all-nighter employees pulled when the terminal switch happened, and the "trashy" lessons he's learned in the first year.

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