Now Boarding, Ep. 12--A longtime flight attendant goes from fearful to fan on the new terminal

In the final episode of Now Boarding, KSHB 41's Taylor Hemness talks with Susie McKenzie, a 35-year flight attendant with American Airlines.

Back in 2017, she voted against building the new terminal at KCI, because she was concerned that it would mean losing the convenience that she valued so much at the old terminals.

Today, she's a big fan of the terminal. During this conversation, Taylor talks with her about passenger conduct, what a terminal really means to a flight attendant, and the state of airline travel today.

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