On Compassion with Dr. Nate Nate Regier

Dr. Nathan Regier, your host, welcomes Elizabeth ‘Liz’ Bruno to today’s episode. Liz, Vice President and Chief Learning Officer at Baptist Health in Jacksonville, Florida, oversees an impressive six-hospital system with a staggering 14,000 employees. 
She's a force to be reckoned with—a true rebel at heart and a shining example of compassion in the healthcare field.
When it comes to understanding the profound meaning of real compassion in the world of healthcare, Liz gets it.
 
Key Takeaways:
[3:27] Liz shares how she became a nurse.
[4:40] Liz explains why she likes to be called a ‘Learning and Developing Goddess’.
[5:14] Liz talks about her role at Baptist Health.
[7:20] Liz defines compassion as a competency.
[8:35] There can be compassion without empathy.
[11:50] Compassion helps everyone involved feel better.
[12:50] Dr. Nate shares one of the greatest barriers to practicing compassion.
[13:29] How does Liz teach people to behave compassionately in the business of healing?
[16:24] How do we deal with burnout and honor our identities in the process?
[20:02] It’s ok to be vulnerable.
[21:00] How does Liz convince people that being vulnerable is the key to more energy and better care?
[23:18] Remembering the times when someone took care of you is a great tool to deal with burnout.
[26:10] Liz discusses the issue of shortages in healthcare.
[29:04] Liz talks about the training she is giving on how to be compassionate virtually.
[31:55] What is Liz looking forward to in the next few years?
[35:26] Dr. Nate shares the highlights of an amazing conversation with Elizabeth Bruno.
 
Mentioned in this episode:
The Compassion Mindset
Follow Elizabeth ‘Liz’ Bruno on Linkedin
Baptist Health in Jacksonville, Florida
 
Tweetables:
“Compassion makes everything better” #oncompassion
 
“Compassion improves outcomes and satisfaction.” #oncompassion
 
“Compassion is a learnable and a teachable skill.” #oncompassion
 

Dr. Nathan Regier, your host, welcomes Doug Shapiro, who is the vice president for research and insights at OFS, a family-owned contract furniture manufacturer with a unique mission to bring people together. Doug specializes in imagining physical spaces that promote connection and wellness. He believes that design is compassion manifested in the physical space.
Doug is from an industry people won’t naturally associate with compassion, accountability, and Leadership: The commercial Furniture industry, but we all know that thriving cultures are about their people, and those people live, work, and interact within a physical space that has a massive influence on them. Listen to this episode to learn how space and place affect can be an instrument of compassionate accountability.
 
Key Takeaways:
[2:28] What is the connection between furniture manufacturing and compassion?
[3:15] Doug talks about his work and mission.
[5:25] What makes OFS so unique?
[7:10] What kind of problems does Doug solve? Who does he work with?
[9:39] Doug shares an example of his work.
[11:25] Doug talks about his experience with specific clients.
[12:37]  What does not work? What goes against the notion of including people, working together, and helping them to be productive?
[17:16] Doug explains why some spaces work better than others to foster belonging and inclusion.
[18:39] Are there any fundamental principles of design that inspired the work that Doug does?
[20:16] Dr. Nate shares the definition of compassion.
[21:19] How can our physical space support the fact that we are valuable, capable, and responsible?
[24:10] A space can send messages about what is essential and what is not.
[24:24} Doug has published a children’s book and is about to launch another.
[26:48] Doug talks about Imagine a Place, his Podcast.
[27:48] Doug shares resources with the audience
[29:33] Doug shares a fun conclusion he found recently.
[31:52] Dr. Nate shares his top three takeaways from a fun conversation with Dough Shapiro.
 
Mentioned in this episode:
The Compassion Mindset
 
Drive: The Surprising Truth About What Motivates Us, Daniel Pink
 
Imagine a place Podcast.
 
Design Your World, Doug Shapiro
 
Tweetables:
“Show people how much you care about them.” #oncompassion
 
“Design and compassion are very closely connected. Compassion is taking action on empathy, and design is compassion that has been manifested after listening and understanding who will inhabit a particular space.“ #oncompassion
 
“Compassion has to be demonstrated, we can’t just talk about it.” #oncompassion
 

Dr. Nathan Regier, your host, welcomes Dr. Kristin Neff to today’s episode.
Dr. Neff is a researcher, an author, and a business owner she's been recognized as one of the world's most influential research psychologists. Dr. Neff is a pioneer in the study of self-compassion, she was the first one to define and measure the construct almost twenty years ago operationally. Dr. Neff received her doctorate from the University of California at Berkley and is currently an associate professor of Educational Psychology at UT Austin. In addition to writing numerous academic articles and chapters on the topic, she is the author of the book Self-compassion: The Proven Power to Being Kind to Yourself and Fierce Self-Compassion: How Women Can Harness Kindness to Speak Up, Claim Their Power and Thrive. In conjunction with her colleague Dr. Chris Germer, she has developed an empirically supported training program called Mindful Self-Compassion which is taught by thousands of teachers worldwide. She's also co-founder of the non-profit Center for Mindful Self-Compassion. Dr. Neff is bringing compassion to the workplace in so many different ways!
In this Episode:
How Kristin got interested in studying self-compassion. How is self-compassion different from other kinds of compassion? What are the three components of self-compassion? How self-compassion increases responsibility, agency and resilience. What’s the difference between fierce and tender self-compassion? Why is self-compassion more stable than self-efficacy or self-esteem? What are the workplace benefits of self-compassion? Key Takeaways:
[2:18] How did Dr. Neff get interested in the field of self-compassion?
[3:46] Dr. Neff distinguishes self-compassion from other forms of compassion.
[4:11] Dr. Neff shares her three-component model for compassion.
[5:44] Dr. Nate and Dr. Neff talk about the origins of the word compassion: Suffering with others.
[8:50] Do we suffer alone? That thought is scary and isolating.
[9:36] Dr. Neff discusses the number one blockage for self-compassion.
[10:21] Self-compassion is a more effective motivator than self-criticism.
[12:44] Compassion and accountability cannot live without each other.
[13:04] Tender vs. fierce self-compassion.
[15:00] Dr. Neff uses the analogy of being a good and compassionate parent.
[16:17] Dr. Neff addresses the fact that some help is well-intended but ineffective (not alleviating suffering). 
[18:03] Self-efficacy, self-esteem, and self-compassion provide a sense of value and worth.
[21:43]. Dr. Neff talks about her new book Fierce Self Compassion.
[24:55] What role does self-compassion play in business?
[27:07] How does conflict fit in the practice of self-compassion?
[29:20] There is a lot of energy in conflict that we are misusing.
[31:55] Dr. Neff advises people on how to start addressing self-compassion.
[34:25] Self-compassion is also a spiritual practice.
[35:40] Dr. Nate shares the top three takeaways from an insightful conversation with Dr. Neff.
 
Mentioned in this episode:
The Compassion Mindset
Check Dr. Neff’s website
 
Tweetables:
“You can be intentionally kind and supportive to yourself.” #oncompassion
 
“The number one block for self-compassion is people thinking that they have to be tougher and harder with themselves, and giving themselves a break seems like lowering their standards .” #oncompassion
 
“Self-compassion is a more effective motivator than self-criticism.” #oncompassion
 
“It is not compassionate to let people off the hook.” #oncompassion
 
“Self-compassion reduces burnout and increases work-life balance.” #oncompassion
 

Dr. Nathan Regier, your host, is joined by Marcus Engel in today’s episode.
Marcus M.S., CPXP, CSP, is a Certified Speaking Professional and author whose messages provide insight and strategies for excellent patient care. His keynote presentation, The Other End of the Stethoscope, has been witnessed by tens of thousands of healthcare professionals. His books are used in scores of nursing and allied health programs to teach the basic foundations of caregiving.
Marcus shares in this episode how compassion helped to transform pointless agonizing pain and suffering into an amazing journey of recovery and purpose; his story illustrates the transformative power of compassion.
What's In This Episode:
What happened to Marcus, how it changed his life forever, and how he has used that experience to serve others. The two most important words you can say to another human being who is suffering. How do you “be here” with others in today’s busy and distracting world? The three most compassionate things you can say to another person. In light of limited resources, how can leaders create more compassionate systems and cultures? Key Takeaways:
[3:40] What is Marcus’ story? Marcus shares his story of survival and healing.
[9:10] “I am here” Marcus talks about the importance of your presence as the greatest gift you can ever give.
[11:42] Marcus shares some key lessons he learned from his near-death experience that he now teaches others.
[13:43] “Hurting people hurt people” Marcus explains how he dealt with the guilt of knowing he hurt others during his recovery (mostly he was hurt).
[15:08] Suffering is an inevitable part of the human experience.
[16:17] Science backs up compassion.
[17:37]  Marcus shares some tools for people to be present: I am here, Me too, I got you.
[19:39] Marcus summarizes the scientific research that backs up compassion.
[21:48] Dr. Nate discusses the three switches in a compassion relationship.
[22:30] Marcus believes that the fact that he was deeply hurt proposes he tries to prevent this from happening to others.
[24:00] Burnout can also look like compassion fatigue.
[26:57] What does the Healthcare administration can do right away to improve the patient experience?
[28:32] Everybody wants compassionate leadership.
[28:58] Marcus shares a particular interaction that had a huge effect on him.
[32:16] Are there any barriers that people face inside them that prevent them from being present for others?
[36:00] Dr. Nate shares the highlights of an amazing conversation with Marcus Engel.
 
Mentioned in this episode:
The Compassion Mindset
The Other End Of The Stethoscope - 33 Insights for Excellent Patient Care, Marcus Engel
Compassion & Courage: Conversations in Healthcare Podcast
Learn more about  Marcus Engel 
 
Tweetables:
“Our presence is the greatest gift we can give to another human being.” #oncompassion
 
“Hurting, pain, and suffering are part of the human experience.” #oncompassion
 
“Non-judgemental awareness is another way to define compassion.” #oncompassion
 

Is the human heart just an organ that pumps blood? Or does it have a brain of its own? Is it just a metaphor for human connection? Or does it actually impact the energy around us? Dr. Nathan Regier welcomes Mark C. Crowley, who has dedicated his career to figuring this out and has discovered unique concepts that will surprise you, challenge you, validate your experience, and invite you to consider so much more than you ever imagined. Mark’s passion for leadership was ahead of his time, and his message needs to be shared. Mark spent 25 years in the financial services industry, and he had the chance to observe and experience plenty of leadership styles, some did not work, but he showed more interest in what actually worked. There was something about his own way of leading that seemed to get good results, so he began exploring what others were doing. After many years of studying and practicing, he became an expert in heart-based leadership. Mark is an international consultant, speaker, coach, and author, helping leaders and their companies unlock the power of leading from the heart.
Mark talks in this episode about the second edition of his book: Lead From The Heart: Transformational Leadership For The 21st Century, which brings tons of new resources and stories.
 
Key Takeaways:
[3:08] Where did Mark acquire his passion for heart-based leadership?
[8:59] What did Mark notice about how leadership was approached? What is the problem with the current methods of leadership?
[11:55] What is the heart? What role does it play? How does the heart relate to leadership?
[15:18] Mark explains the connection between the heart and the mind.
[17:23] Mark talks about shocking research that he found.
[20:30] What is the science proving that if we lead from the heart and make real connections with people, that would improve their performance and how they feel at work?
[24:27] People are valuable, capable, and responsible.
[24:46] Mark talks about compassion and leadership.
[27:45] Mark highlights some particular strategies from his book.
[32:28] Mark shares a piece of knowledge about positive emotions that the world needs to know.
[35:18] Dr. Nate shares the top three takeaways from a fantastic conversation with Mark.
 
Mentioned in this episode:
The Compassion Mindset
Learn more about Mark C Crowley
Lead From The Heart: Transformational Leadership For The 21st Century, Mark C Crowley
 
Tweetables:
“Feelings and emotions drive our behavior, we think we are rational beings, but we are not.” #oncompassion 
 
“We are hard-wired to reciprocate.” #oncompassion 
 
“Compassion is a potent motivator for people.” #oncompassion 
 
“Let people marinate in positive emotions, which sets them up for optimal performance.”  #oncompassion

Dr. Nathan Regier, your host, is joined by Jonathan Keyser in today’s episode. He is an entrepreneur, a family man both at home and at work, and a truly authentic human being.
Life is full of transformation stories but we rarely get to see the rest of the story, the longing, the choices, and the challenges that come after a transformation. If you are a leader who is looking for inspiration and hope as well as a practical, down-to-earth road map to bringing more compassion and accountability to your workplace, this episode is just for you.
Jonathan is the founder and thought leader behind Keyser, a real estate firm located in Arizona which, by using the selfless service model, became the largest commercial Real Estate brokerage firm in Arizona in just 6 years. It is one of the fastest-growing in the country. Jonathan is the author of You Don’t Have to Be Ruthless to Win: The Art of Badass Selfless Service which he talks about during today’s conversations.
 
Key Takeaways:
[2:37] Jonathan talks about the journey that led him into real estate.
[7:17] Jonathan speaks of the transformation he experienced.
[9:37] Jonathan started helping as many people as it was possible.
[13:10] What is the philosophy of selfless service about?
[16:11] Finding three distinct ways to serve someone at the moment is transformative.
[17:51] You have to be good at asking questions if you want to be a selfless serving leader.
[19:10] How do selfless serving and higher levels of burnout reconcile?
[20:35] Jonathan explains why selfless is selfish.
[25:36] There is a way to create extraordinary success by caring and helping others.
[27:20] Jonathan confesses he believes in loving, serving, and winning,
[28:50] Jonathan gives some strategies to reinvent an organization’s culture starting with you as a leader.
[32:17] Jonathan emphasizes the importance of being trustworthy.
[34:03] What did Jonathan learn he had to adjust in order to keep this philosophy going?
[38:23] Dr. Nate shares the highlights of an insightful conversation with Jonathan Keyser.
 
Mentioned in this episode:
The Compassion Mindset
 
Tweetables:
“From looking at work as a strategy to take it all in by serving and loving people.” #oncompassion 
 
“Adopting a new identity can’t be done overnight.” #oncompassion 
 
“Selfless service is doing something for someone else without any expectation.” #oncompassion 
 
“Finding three distinct ways to serve someone at the moment is transformative.” #oncompassion 
 
“To be a serving leader you have to be good at asking questions.” #oncompassion
 
“Love, serve, and win.” #oncompassion