On the Edge with SIC Nita Lakhani and Sylvia Szkudlarek

In this podcast episode, your cohosts demystify how to define the real problem and why it's a crucial step in the Design for Health process.

We briefly review the Double Diamond Method from our last episode and explain how insights revealed through our Discovery Interviews were used to draft a Problem Statement. We'll review two tools that could help you - Empathy Mapping and the 5 Ws.

Finally, we end with a practical example of how defining the problem could help in a healthcare setting.

If you have questions or comments about this process, feel free to email us at info@sichealth.ca. Your questions could be featured on a future episode!

Resources

1. ⁠Double Diamond method⁠, Design Council, UK

2. Entrepreneurship Bootcamp 101, Sept 2023, Facilitators: Khizer Tajamul and Maryam Ahmed

3. Empathy Mapping - Season 1, Episode 5 of On the Edge with SIC https://www.sichealth.ca/podcast/episode/51ebca88/episode-5-empathy-in-healthcare

4. The 5 Ws in Design https://bootcamp.uxdesign.cc/xzthe-five-ws-method-for-writing-a-design-brief-81c606f89e57


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In Season 2, we return to Learning On the Edge (with SIC), where we'll explain the key elements of the Design Process using the Double Diamond method. In this month's episode, we focus on the first diamond - Discovery, and specifically, the tool - Discovery Interviews. We define Discovery Interviews, share some tips for conducting your own interviews, and provide examples of interviews we’ve conducted around a problem in the mental health context.

Resources

1. Double Diamond method, Design Council, UK
2. Entrepreneurship Bootcamp 101, Sept 2023, Facilitators: Khizer Tajamul and Maryam Ahmed


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Welcome to Season 2 of our podcast, On the Edge with SIC! This season, we'll experiment with some shorter length, learning oriented episodes.

In this episode, we review responses to our most important question from Season 1 - What does On the Edge mean to you?

We've compiled 6 responses to this question from our Season 1 interviewees around the theme of knowledge and learning. As well, we share our personal insights and professional experiences on this theme.

We hope you learn something from this episode that you could apply to your work, school or play in the fields of healthcare, design and the intersection between the two.

Resources

Clips included from Season 1 acknowledging our amazing guests - full episodes available here: https://www.sichealth.ca/podcast

1. Episode 14: Taking Care of Dying Children with Dr. Natasha Datoo

2. Episode 13: Health Services Design with Liliana Rodriguez

3. Episode 12: Systems Leadership with Peter Jones

4. Episode 9: Empathy in Drug Design with Morẹ́nikẹ́ Ẹniọlá Ọláòṣebìkan

5. Episode 7: Diversity and Inclusion with Firefly Creative Writing

6. Episode 6: Spanning the Boundaries of Impact and Evaluation with Julie Gilbert


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For our final season 1, episode 14, we interview Dr. Natasha Datoo, a pediatric oncologist and palliative care physician.

Natasha shares her professional journey and personal experiences around "death and dying". We discuss our society's taboo associated with "death and dying" and how we might shift our perspective through enhanced communication.

Finally, Natasha describes what a "good death" looks like for the children and families she cares for, and how a palliative care approach could be used to design better end of life experiences for us all.



Resources

Serious Illness Conversation Guide

Canuck Place Children's Hospice

Two Worlds Cancer Collaboration

The Sunflower Palliative Care Podcasts


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For our 2024 kick off episode, we interview Dr. Natasha Datoo, a pediatric oncologist and palliative care physician. In this 1 minute clip, Natasha identifies the need for Western medical systems to enhance the death experience for sick children and their families. Stay tuned for our full episode where Natasha describes what a "good death" looks like and how a palliative care approach could be used to design better end of life experiences for us all.


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Liliana Rodriguez is an award winning Senior Service Designer and User Centred Design (UCD) leader, working for NHSE (National Health Service England) for Digital Medicines. Her education includes a BA in Product Design, an MA in Interaction Design, and a PhD in Digital Services.

Liliana has worked in commercial, non-profit, and higher education environments on design projects in health, GDS (Government Digital Services), and innovation for SMEs (small and medium enterprises). She is also an Associate Lecturer at the Open University for UX & Interaction and Design Thinking modules.

Our interview unravels Liliana's professional journey, her insights into the role of the designer in service design, and her team's work on two key projects related to HIV health. In these projects, Liliana emphasizes how participatory co-design and local context were keys to resolving challenges around access to HIV tests and #makingHIVstigmahistory.

We hope you feel inspired by Liliana's story whether you are a student, designer, clinician or administrator in healthcare or other service sector.

Resources

Liliana's website: www.lilianarodriguez.co.uk

Liliana's LinkedIn: https://www.linkedin.com/in/lulugaia/

DRUID debate around Design Thinking: https://www.bath.ac.uk/announcements/debating-design-thinking/

The Martin Fischer Foundation:

https://themartinfisherfoundation.org/

HIV projects links:

https://themartinfisherfoundation.org/digital-vending-machines/

https://themartinfisherfoundation.org/zero-hiv-stigma/

Stigma Shorts (part of #makingHIVstigmahistory campaign):

https://www.spreaker.com/show/alan-spinks-show


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