Open & Honest Communication - Interview with Nicholas May

This episode's interview is with Nicholas May, the General Manager of Customer Success & New Business Development at Asurion.

Nicholas shares stories and advice based on his management experiences, including the importance of:

• Building bidirectional trust
• Putting yourself in the shoes of those who are on your team to understand where they are coming from
• Learning from everyone
• Clearly communicating the mission, strategy, goals, and objectives and being honest with people about their role and how they fit in
• Charting your own course

He answers the same questions as each podcast guest:

• How do your values impact your management philosophy?
• Who or what has had the most impact on your management style?
• What book has made the biggest impact on you?