Operational Excellence Through Process Automation (with Claude Egli & Marc Giombetti‪)‬ Real AI. Now.

Marc Giombetti (Product Manager at Two Impulse) is back for another episode of Real AI. Now., this time about process automation. And to talk about that, and its relevance to operational excellence, we are happy to have Claude Egli (Founder at optimiQ) as our special guest.

Claude supports organizations in the operationalization of their services, thereby enabling sustainable value creation of their innovations. Along their lifecycle, companies adapt and reinvent the way they support their customers and achieve operational excellence. Drawing on his wide experience in building and leading support functions, and evolving their way of working, Claude enables successful transitions.

Besides that, Claude is lecturing on process topics at the universities of applied sciences (HWZ and HFGR) and is actively engaging himself in a network for sustainable business models.

The conversation starts where it should: by setting the foundations and answering the question of what is operational excellence. It then goes through the processes' role and importance to it before landing on how to actually design those processes. Focusing on automation, we cover the potential of AI, a couple of real examples, and not forget to go over tools and recommendations. Marc then brings the topic of sustainability to the table, as well as the role of humans’ in automation, taking the episode into the finish line on a very high note. Still, before actually crossing the line, there’s still time to dig a bit onto Large Language Models and ChatGPT.

If you’re looking into knowing a bit more of optimizing and evolving organizations in order to achieve operational excellence, you cannot miss  this one.