The Deployment Dudes

Phil Fannin

Deployment Dudes is Kinettix's professional podcast dedicated to exploring the multifaceted world of IT field services. Hosted by industry veterans Phil Fannin and Scott Huetter, the podcast offers insightful discussions on a wide range of topics, from emerging technologies and best practices to the challenges and triumphs encountered in the field. Phil and Scott leverage their extensive experience in the IT sector to provide listeners with valuable knowledge and actionable insights that can enhance their understanding of the industry. Each episode of Deployment Dudes is designed to foster a deeper understanding of IT field services while maintaining an engaging and informative tone. The hosts invite expert guests and industry leaders to share their perspectives, ensuring that listeners benefit from a diverse array of viewpoints. With a focus on both the strategic and operational aspects of IT service delivery, Deployment Dudes serves as an essential resource for professionals seeking to stay informed and connected in an ever-evolving landscape.

에피소드

  1. Why Outcomes Matter in Field Services

    8월 8일

    Why Outcomes Matter in Field Services

    Scott and Phil welcome Ryan Rendall to discuss how field service organizations can thrive by focusing on outcomes over outputs. Drawing from his diverse background in retail, tech, and staffing, Ryan reveals how strategic discipline and relationship-building drive successful deployments. The conversation dives into global scalability, the nuances of client expectations, and why project leadership is the backbone of modern service excellence.

    18분
  2. Turning Unpredictability into Opportunity

    8월 1일

    Turning Unpredictability into Opportunity

    Scott, Phil, and guest Sean unpack the unpredictability of field services and how teams can stay agile. From locked rooms to shifting scopes, they share tips on documenting changes, setting expectations, and building client trust valuable insights for retail, QSR, and enterprise IT pros.

    19분
  3. Reimagining Field Services With Field Flex

    7월 24일

    Reimagining Field Services With Field Flex

    In this episode of The Deployment Dudes, I sit down with Chad Maddox, CEO of Kinetix, to dive deep into FieldFlex, Kinetix's innovative staff augmentation solution for IT field services. Chad explains how FieldFlex streamlines field service coordination by providing dedicated resources, like technical coordinators and CAD operators, to enhance efficiency without the inflated costs associated with traditional models. We discuss the differences between FieldFlex and conventional BPO services, emphasizing the integration with customer operations and the importance of maintaining control over processes. Join us as we explore the benefits of FieldFlex, including cost reduction, scalability, and the agility to adapt to customer needs, all while ensuring high-quality outcomes.

    25분
  4. Optimizing Dispatch Through AI Automation

    7월 15일

    Optimizing Dispatch Through AI Automation

    We explore how Kinettix is leveraging AI to automate critical field service operations from technician matching and RFP responses to real-time dispatch and content generation. Learn how intelligent automation is driving efficiency, consistency, and scalability across the organization, and what the future holds for fully autonomous service delivery.

    55분
  5. What It Really Takes to Get SOC 2 Certified

    7월 10일

    What It Really Takes to Get SOC 2 Certified

    Join us on The Deployment Dudes as we dive into the world of SOC 2 compliance with our special guest, Clay Martin, CTO of KINETIX. In this episode, we explore the significance of SOC 2, a gold standard for data security and confidentiality, and its impact on IT services. Clay shares KINETIX's journey to achieving SOC 2 compliance, detailing the challenges and strategies they employed, including the use of platforms like Vanta and hiring dedicated personnel. We discuss the differences between SOC 2 Type I and Type II, emphasizing the importance of operationalizing processes. Whether you're starting your SOC 2 journey or looking to refine your approach, this episode offers valuable insights and practical advice. Tune in to learn how to navigate this complex but essential certification process.

    22분
  6. Scaling Field Services Through API Integration

    7월 1일

    Scaling Field Services Through API Integration

    The Deployment Dudes welcome their first guest, CEO Chad Mattix, for a deep dive into how API integration is transforming the field services industry. From reducing swivel seating to increasing transparency and scalability, Chad shares insights on the future of service delivery and the tech investments driving it.

    29분
  7. 1099 Vs. W-2 IT Techs: Which Delivers Best Results

    6월 19일

    1099 Vs. W-2 IT Techs: Which Delivers Best Results

    Scott and Phil explore the differences between 1099 subcontractors and W-2 employees in the context of large-scale IT field service deployments.

    17분
  8. What We Learned at MURTEC 2025

    6월 4일

    What We Learned at MURTEC 2025

    Scott and Phil dive into their experience at the 30th annual MURTEC show in Las Vegas. They share how innovative companies like PathSpot showcased cutting-edge technology that’s transforming restaurant operations. From allergy-friendly menu software to virtual reality kitchen training, the episode reveals fascinating tech advancements that are reshaping the dining experience. The conversation also explores the show’s theme, “Experience Matters,” with insights into how casual dining is evolving to meet the demands of millennials and Gen Z, the biggest spenders in the space. Phil and Scott highlight inspiring stories like Red Lobster’s CEO reinventing customer service with a people-first approach and the often-overlooked but essential role of restaurant technology infrastructure.

    17분

  9. 5월 27일

    The Weekly Pulse of Innovation, AI, Startups, and the Tech That Shapes Tomorrow

    A casual, conversational show about the week's most interesting digital trends. Come for the news, stay for the nerdy banter.

    1분
  • 9개의 에피소드

소개

Deployment Dudes is Kinettix's professional podcast dedicated to exploring the multifaceted world of IT field services. Hosted by industry veterans Phil Fannin and Scott Huetter, the podcast offers insightful discussions on a wide range of topics, from emerging technologies and best practices to the challenges and triumphs encountered in the field. Phil and Scott leverage their extensive experience in the IT sector to provide listeners with valuable knowledge and actionable insights that can enhance their understanding of the industry. Each episode of Deployment Dudes is designed to foster a deeper understanding of IT field services while maintaining an engaging and informative tone. The hosts invite expert guests and industry leaders to share their perspectives, ensuring that listeners benefit from a diverse array of viewpoints. With a focus on both the strategic and operational aspects of IT service delivery, Deployment Dudes serves as an essential resource for professionals seeking to stay informed and connected in an ever-evolving landscape.

정보

  • 제작진
    Phil Fannin
  • 방송 연도
    2025년
  • 에피소드
    9
  • 등급
    전체 연령 사용가