(Part 1) Mastering Owner Retention w/ 350+ Properties | S02E21

In this episode of The Hospitality Edge, we sit down with Hunter Harrelson, owner of Beach Ball Properties, to uncover the secrets behind his impressive success in managing and scaling over 350 vacation rental properties. Hunter shares his journey from acquiring a small property management business to building a thriving company that prioritizes owner retention and operational excellence.

Whether you're just starting in vacation rentals or managing hundreds of properties, this episode is packed with actionable advice, insights, and real-world strategies to grow and sustain your business while keeping owners happy and engaged.

What You'll Learn:

• How Hunter scaled from 20 to 350+ properties without compromising service quality.

• The key strategies behind building strong owner relationships and fostering retention.

• Why local marketing and community engagement are essential for growth.

• How to manage operational challenges like cleaning and customer service at scale.

• The importance of setting boundaries and delegating tasks effectively as a leader.

• How to leverage transparency and education to retain property owners long-term.

• Lessons learned about adapting and evolving systems as your business grows.

• Insights into the future of the vacation rental industry and the role of technology.

Join us as we dive into the strategies and stories behind one of the most successful vacation rental management companies in the market today.

Tune in to learn how you can master owner retention, scale your operations, and stand out in the competitive world of short-term rentals!