Work is a big part of our lives. It not only influences what we earn but also how we feel about ourselves. People Talk is about getting ahead at work, becoming a leader, establishing your personal brand, and motivating yourself and those around you. This podcast is not only for CX professionals but for anyone who wants to know more about how to succeed in the workplace. On People Talk, you can expect lively discussions about topics like workplace politics, dealing with difficult employees and clients, creating an inclusive workplace, and jump starting your career.
Episode 28: Understanding How Employees Respond to Accountability
Organizations, and the employees within them, all need accountability. But, accountability is not the cure-all for all workplace issues. Moreover, employees in the same role often interpret their accountabilities differently. In this episode, Angela discusses employee accountability, how it can be both a stressor and a motivator, and why managers need to find the "sweet spot" when it comes to assigning accountability.
The Reality of Code Switching: Changing Identities and Language In Order to Fit In
Minorities and people from other historically marginalized groups often engage in "code switching," which involves changing the way they speak or act when they are not around members of their own demographic groups as a way to fit in. However, shifting identities creates an additional emotional and cognitive burden, often leading to higher stress and burnout. In this episode, Angela discusses code switching and how to provide a climate in which employees can feel comfortable and included at work while still being their authentic selves.
Teaching Remote Employees to Provide Effective Customer Service
As COVID-19 restrictions are eased, employees are reluctant to come back to work and customers are looking for new ways to engage with organizations. In this episode of People Talk, Angela discusses how to reconnect customers and employees as we transition to our new normal.
When Your Employees Don't Want To Come Back To Work
Now that offices are reopening, many employees have decided that they no longer want to return to work. Some employees have quit rather than return to work; others are trying to convince their bosses to let them work, at least partially, from home. In this episode, Angela discusses what to do when your employees don't want to come back to the office.
"Please Don't Touch My Hair!": Hair Discrimination and Body Modification at Work
With the recent passage of legislation in several states, the topic of protection against hair discrimination for African Americans is an emerging issue to be addressed in the workplace. In this episode, Angela discusses the legal and practical implications of policies relating to hair in the workplace, and other topics related to appearances such as piercings and tattoos.
Dealing With a Bad Boss
Most of us (unfortunately) have had to deal with bad bosses. In this episode of People Talk, Angela discusses how to manage your bad boss and how to tell when it's time to exit a bad boss situation.