Personal Customer Experience Stories from Remington and Dan

Do you want to dive deep into customer experience? Ready to hear Remington and Dan break down their personal experiences with Nalgene, McDonald's, Delta Airlines, CBS All Access and others? 

"The customer's perception is our reality." - Remington Begg

Customer experience can include a lot of elements, but it really boils down to the perception the customer has of your brand. Even if you think your brand and customer experience is one thing, if the customer perceives it as something different, that is what the actual customer experience is. 

On today’s episode Remington and Dan share personal stories on customer experience.

Resources:
Experience This! Podcast
What is Customer Experience (Forbes article)