Pioneers by Multimodal Multimodal

In this week's episode of Pioneers, I sat down with Thomas Shaw, Chief Marketing Officer and Chief Technology Officer at LS Mortgage, to discuss the company's innovative approach to leveraging AI in the mortgage lending industry.

Throughout our conversation, Shaw shares how LS Mortgage has successfully integrated AI into its processes, enabling it to automate complex workflows, enhance customer support, and significantly improve operational efficiency. He also discusses the challenges and opportunities that come with AI adoption, including the need for industry-wide governance frameworks and the importance of developing in-house AI expertise and partnerships.

Artificial intelligence (AI) has made remarkable strides in recent years, revolutionizing industries and transforming how we live and work. But as AI systems become more advanced and ubiquitous, a growing concern has emerged: AI hallucinations. Hallucinations are when AI systems confidently produce incorrect, nonsensical, or misleading outputs, which can have serious consequences in high-stakes applications.

But these are not merely a theoretical problem; they have already manifested in real-world scenarios. In 2016, Microsoft's chatbot Tay began generating racist and offensive tweets within hours of its launch, forcing the company to shut it down. More recently, OpenAI's GPT-3 language model has been shown to generate plausible but factually incorrect information, highlighting the potential for AI to spread misinformation. And who could forget Google Gemini’s recent depiction of the founding father’s of the United States as people of color, which was a much publicized gaff for the tech giant.

As AI continues to permeate various industries, from healthcare and finance to legal and transportation, addressing the issue of AI hallucinations is paramount. Building trust and reliability in AI systems is crucial for widespread adoption and safe deployment. In this article, we will explore the risks and consequences of AI hallucinations, examine the factors contributing to their occurrence, and discuss strategies for mitigating their impact. By understanding and addressing this challenge, we can work towards developing AI systems that are not only powerful but also trustworthy and reliable.

In this episode, Stephen Taylor, Chief Information Officer of Vast Bank, discusses using "decision AI" to automate decision-making processes and improve efficiency in banking operations like contract review and regulatory reporting. He discussed the challenges of integrating AI with legacy systems as well as building trust in AI within the regulated finance industry.

Pioneers is presented by Multimodal
Produced by Thursday Labs

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In recent years, the healthcare industry has witnessed significant advancements in medical technology and treatment options. However, patients often find themselves navigating a complex, one-size-fits-all system that fails to address their unique needs and preferences. This lack of personalization can lead to suboptimal care, poor patient engagement, and ultimately, worse health outcomes.

Personalized healthcare holds the key to improving the patient experience and achieving better health outcomes. By tailoring care plans, educational resources, and support services to each individual's specific needs, healthcare providers can ensure that patients receive the most effective and engaging care possible.

AI has the potential to revolutionize healthcare by enabling hyper-personalized care tailored to each individual's unique needs. By leveraging vast amounts of patient data and advanced analytics, AI can help healthcare providers understand each patient's clinical and demographic characteristics, identify care gaps, and provide personalized recommendations for optimal health outcomes.

We sat down with Jayodita Sanghvi, Senior Director of Data Science at Included Health, to discuss this very topic.

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Pioneers is presented by Multimodal
Produced by Thursday Labs

In the latest episode of "Pioneers", I had the privilege of chatting with Lex Sokolin, a visionary investor, entrepreneur and artist who has built an impressive career at the vanguard of DeFi, Web3 and AI. He is also one of the space’s most prominent and respected voices on LinkedIn and Twitter.



The intersection of AI with complex, regulated industries represents one of the most pivotal junctures in modern business and technology. Lex has been at the forefront of this shift.



In this episode, we delve into the nuances of how AI is not just reshaping the finance industry, but also redefining the boundaries of innovation and efficiency within these highly regulated fields.



It was clear from our conversation that it's crucial to understand the specific challenges and opportunities AI presents in these environments. The regulated nature of the space requires AI solutions that are not only innovative but also compliant with existing laws and ethical standards.



This balance between innovation and compliance is a delicate one, requiring a deep understanding of both the technological capabilities of AI and the intricate, longstanding regulatory frameworks governing these industries.



As AI promises to revolutionize every facet of the economy and our lives, navigating the myriad traditional safeguards while we innovate at breakneck speed will be one of the central challenges.

As we reflect on Season One of Pioneers and gear up for Season Two, we found ourselves inundated with dozens of provoking questions about AI and how it’s impacting highly regulated industries (finance, banking, healthcare, and insurance).

In this special episode of Pioneers, Ankur Patel sits down with our producer, Jake Hurwitz, to recap and answer the top 8 most common and powerful questions that we’ve received over the last few months from our listeners.

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Pioneers is presented by Multimodal
Produced by Thursday Labs

While AI is gaining more mainstream appeal thanks to chatbots and generative AI like ChatGPT, other advances in machine learning and language models are opening new possibilities for enterprises to amplify human potential.

Most companies can't afford to ignore AI — but you also can't just jump in without a strategy. Successfully leveraging AI requires careful planning and responsible adoption.

We recently sat down with Wayne Butterfield, Partner and Global Lead of Intelligent Automation at ISG, to walk through his AI adoption playbook and discover how companies can:

- Pinpoint the right opportunities for workflow augmentation in your business
- Avoid AI pitfalls that have killed ROI for other companies
- Build an adoption roadmap that brings human-AI collaboration to the forefront of your industry