13 episodes

Practical AI: The Capacity for Good, is a podcast that explores the positive side of artificial intelligence. We speak with thought leaders about the intersection of AI automation, customer support, and customer experience. We dive into real-life stories of how AI has improved people's lives. Join us as we explore the many ways in which AI can be a force for good and hear from those who are using it to make a positive impact on the world.

Practical AI: The Capacity for Good Capacity

    • Technology
    • 4.5 • 14 Ratings

Practical AI: The Capacity for Good, is a podcast that explores the positive side of artificial intelligence. We speak with thought leaders about the intersection of AI automation, customer support, and customer experience. We dive into real-life stories of how AI has improved people's lives. Join us as we explore the many ways in which AI can be a force for good and hear from those who are using it to make a positive impact on the world.

    How AI Tools Propel Customer Success with Lincoln Murphy, Founder of Sixteen Ventures

    How AI Tools Propel Customer Success with Lincoln Murphy, Founder of Sixteen Ventures

    In this episode of Practical AI: The Capacity for Good, Lincoln Murphy, Founder of Sixteen Ventures, joins James Diel to define the concept of customer success, the role of AI in customer success management, and how AI tools empower customer success professionals to integrate the human experience, leveraging intelligent analytics, automation, and data-driven decision-making.

    • 37 min
    Navigating Generative AI and It’s Business Impact with Michael Hunigan, VP of Product AI at Capacity

    Navigating Generative AI and It’s Business Impact with Michael Hunigan, VP of Product AI at Capacity

    In this episode of Practical AI: The Capacity for Good, Michael Hunigan, VP of Product AI at Capacity, joins James Diel to discuss the transformative impact of Generative AI, highlighting its role in enhancing workflows across customer service, HR operations, and more. He emphasizes the importance of ethical usage, predicts the evolution of LLMs, and discusses upcoming innovations in automating email responses and leveraging custom models for enterprise data.

    • 38 min
    Turning Happy Customers Into Higher Revenue with David Avrin, a Customer Experience Keynote Speaker and Consultant

    Turning Happy Customers Into Higher Revenue with David Avrin, a Customer Experience Keynote Speaker and Consultant

    In this episode of Practical AI: The Capacity for Good, David Avrin, a Customer Experience Keynote Speaker and Consultant, joins James Diel to reveal the importance of customer retention and how it impacts a company's revenue. They highlight the need for a customer retention strategy that prioritizes customer happiness, value, and engagement and delve into the challenges of providing a great customer experience, as well as the role of technology, such as AI, in improving customer service.

    • 46 min
    Revolutionizing Customer Experience with Punk Spirit with Adrian Swinscoe, an Aspirant Punk at Punk CX

    Revolutionizing Customer Experience with Punk Spirit with Adrian Swinscoe, an Aspirant Punk at Punk CX

    In this episode of Practical AI: The Capacity for Good, Adrian Swinscoe, an Aspirant Punk at Punk CX, joins James Diel to share his insights on how you can tap into your inner punk spirit to revolutionize your approach to customer experience, as well as integrating empathy and AI in customer service.

    • 50 min
    The AI Frontier: Pioneering Change in Customer Service with David Karandish, Founder and CEO of Capacity

    The AI Frontier: Pioneering Change in Customer Service with David Karandish, Founder and CEO of Capacity

    In this episode of Practical AI: The Capacity for Good, David Karandish, Founder and CEO of Capacity, joins James Diel to unveil how AI and automation revolutionize customer service, balancing customer experience and profitability in AI integration, and the evolution of AI from reactive to proactive assistance.

    • 27 min
    AI as a Business Productivity Ally with Aytekin Tank, Founder and CEO of Jotform

    AI as a Business Productivity Ally with Aytekin Tank, Founder and CEO of Jotform

    In this episode of Practical AI: The Capacity for Good, Aytekin Tank, Founder and CEO of Jotform, joins James Diel to share his actionable insights on how business leaders can enhance their productivity and achieve more by automating their busywork and focusing on what really matters.

    • 33 min

Customer Reviews

4.5 out of 5
14 Ratings

14 Ratings

BTC-Hodlr ,

Compelling interview

I listen to a lot of podcasts, but this interview was one of the best I’ve heard. The host was gracious, well-informed, and able to ask probing questions. The guest, Ian Golding, was amazingly articulate and extremely interesting. I learned so much!

wjpants ,

Engaging conversations

Interesting show about the practical possibilities of AI and how the future of work is promising.

DayDstrysNit ,

A great not-always-technical look at AI

I like the diversity of perspectives on this show. Some very technical voices, some customer experience focused. All in all, this is an easy way to listen in on a very hype-heavy topic and just get to the real world parts of the conversation. If you’ve been tasked with figuring out what to do with AI at your company, this is a great addition to your research. It’s equal parts academia and inspiration.

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