Gabfocus Self Storage Podcast

Melissa Huff, Josh Huff, Tommy Nguyen
  • 5,0 (4)
  • GESTION
  • TOUTES LES 2 SEMAINES
Gabfocus Self Storage Podcast

Listen in as we gab about the self storage industry and focus in on particular areas. Want to learn more about auctions, operations, management, marketing, best practices, customer service, and more? Interested in what the best in the industry have to say? Melissa Huff and Josh Huff tap into a combined 30+ years of experience on operations and marketing to speak to the issues that concern owners and operators. This is also the place for the monthly Gabfocus webinar rebroadcasts where Melissa Huff and Tommy Nguyen bring in nationally recognized speakers, leaders of companies, and top experts to help you maximize your self-storage business, optimize your management team, and prepare for what's ahead. Brought to you by the teams at Lighthouse Storage Solutions and StoragePug.

  1. Marketing That Gets Clicks with Melissa Stiles

    -15 H

    Marketing That Gets Clicks with Melissa Stiles

    Melissa Stiles from Storage Asset Management brings her expertise managing marketing for over 600 self storage locations to the group as we dive into digital marketing. What tactics work for lease up, large stores, small stores, or stable properties? When is it time to change things up? What should your budget look like? We explore social media, Google Ads, Analytics, Business Profiles, and competing with other operators in your market. Plus, we reveal the most underutilized marketing tactic in self storage. This is a re-broadcast of the 11/21 webinar. Guest: Melissa Stiles, Storage Asset Management  Hosts: Tommy Nguyen & Melissa Huff Brought to you by the teams at StoragePug and Lighthouse Storage Solutions

    1 h 12 min
  2. Highlight the Obvious

    -6 J

    Highlight the Obvious

    What's obvious to you might not be so obvious to others. We swim in the self-storage world, so things like month-to-month leases, drive-up access, online rentals, and pest control might not seem like amazing amenities to highlight. However, the average customer doesn't know the standard self-storage package. Handicap access or the fact that they are the only ones with a key to their unit might be the selling point that brings you the rental over your competitor. Your competitor has those things too, but if you're the only one advertising that you don't require a security deposit, maybe customers will start think that you have the edge over your competition. Today we take a deep dive into all things obvious, plus share some holiday themed recommendations. Hosts: Josh Huff & Melissa Huff Produced by Lighthouse Storage Solutions

    36 min
  3. Legal Chat Episode 3 with Carlos Kaslow and Scott Zucker

    7 NOV.

    Legal Chat Episode 3 with Carlos Kaslow and Scott Zucker

    Welcome to Episode 3 of Legal Chat. This virtual "Power Hour" covers a variety of topics and questions sent in from self storage owners and operators around the country. Today it's all about disasters. With the recent hurricanes hitting the southeast, it's important to understand the legal challenges. Here are a few of the topics covered: Tenant Communication During and After Disaster Allowing Access After a Disaster Handling Tenants' Property During Clean-Up What if you don't have flood coverage? Remedies for Tenants Who Won't Vacate Ability to Create a Contract Without a Signature Using Units for Non-Storage Needs You can watch this episode over on the YouTube channel- Watch Episode 3 on YouTube Make sure to subscribe to watch future episodes. Hosts: Carlos Kaslow & Scott Zucker with the Self Storage Legal Network Brought to you by Lighthouse Storage Solutions

    36 min
  4. What's New With Google Business Profile

    24 OCT.

    What's New With Google Business Profile

    Your Google Business Profile accounts for almost 50% of the ranking factors that impact when you'll show up in Google's search results. This free tool is constantly updated and is often the first intro customers have to your business. This profile is a free tool available to every self storage business owner. Are you making the most of every feature? Every box you check on this profile sends positive signals to the most powerful search engine on the planet. Today, we cover some of the newer features you should look into. Parking, online hours, videos, and social profiles are just a few of the updates we touch on. Plus, we highlight a few things to avoid when making your updates. Hosts: Josh Huff & Melissa Huff Produced by Lighthouse Storage Solutions

    36 min
  5. 2024 Storage Legal Update with Scott Zucker

    19 OCT.

    2024 Storage Legal Update with Scott Zucker

    Are you tired of hearing "Well, I'm not an attorney, but..."? Worry no more- we have one of the best self storage attorneys in the country joining the webinar today. Scott Zucker has decades of experience in the industry. Today, he updates us on the top changes in 2024, laws from other industries that are impacting self storage, and what's coming in 2025. From pricing strategies, to evictions, to non-monetary defaults, we cover a wide range of legal best practices. Plus, several questions for our amazing audience. This is a re-broadcast of the 10/17 webinar. Guest: Scott Zucker, Self Storage Legal Network  Hosts: Tommy Nguyen & Melissa Huff Brought to you by the teams at StoragePug and Lighthouse Storage Solutions

    1 h 12 min
  6. Preparing For the Next Disaster

    8 OCT.

    Preparing For the Next Disaster

    In the aftermath of Hurricane Helene, many self storage owners across the southeast experienced one of the D's that drive rentals in our industry- Disaster. Whether it's a hurricane, tornado, fire, burglary, or some other form, disaster hits us all. Are you prepared? The best plan is one that's in place before disaster strikes, but even in the midst of a tragic event like Hurricane Helene there are positive things you can do both for your business and community. How can you be prepared? What should that plan look like? What are some wise (and some unwise) decisions to consider when the power is out, internet is down, flooding is coming, and tenants need their goods? We cover all of this as we look ahead to whatever disaster may be coming next. Resources: SSA Emergency Preparedness Manual Force of Nature MSM Article Hosts: Josh Huff & Melissa Huff Produced by Lighthouse Storage Solutions

    44 min
  7. Exceptional Customer Service with Lee Creech

    3 OCT.

    Exceptional Customer Service with Lee Creech

    Customer service makes all the difference. You can have a fantastic self storage facility with a great location that is beautifully clean, but if your customer service is terrible you won't rent a unit. Lee Creech joins the webinar today to share his tips, tricks, and basic principles from his years of experience working in the hotel industry as well as self storage. He explores the art of simply talking with people and the importance of learning about your customers. From difficult conversations, to dealing with deliquent payments, to enforcing the rules, we cover all the elements it takes to provide exceptional customer service. Guests: Lee Creech, Northshore Pellissippi Storage Hosts: Tommy Nguyen & Melissa Huff Brought to you by the teams at StoragePug and Lighthouse Storage Solutions

    1 h 19 min
  8. The Most Important Question in Self Storage

    26 SEPT.

    The Most Important Question in Self Storage

    There is a question in the self storage industry that brings to light just about everything you need to know about a tenant. Will they rent long term? Will they pay their bill? Are they a business owner? Are they a security risk? Do they need climate control storage? One simple question unlocks the door to all of these answers. This question changes the dynamic of a conversation and shifts the control from potential tenant to the manager.  So what is this all important question? You'll have to listen to find out. Hosts: Josh Huff & Melissa Huff Produced by Lighthouse Storage Solutions

    39 min
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À propos

Listen in as we gab about the self storage industry and focus in on particular areas. Want to learn more about auctions, operations, management, marketing, best practices, customer service, and more? Interested in what the best in the industry have to say? Melissa Huff and Josh Huff tap into a combined 30+ years of experience on operations and marketing to speak to the issues that concern owners and operators. This is also the place for the monthly Gabfocus webinar rebroadcasts where Melissa Huff and Tommy Nguyen bring in nationally recognized speakers, leaders of companies, and top experts to help you maximize your self-storage business, optimize your management team, and prepare for what's ahead. Brought to you by the teams at Lighthouse Storage Solutions and StoragePug.

Informations

  • Création
    Melissa Huff, Josh Huff, Tommy Nguyen
  • Années d’activité
    2022 - 2024
  • Épisodes
    116
  • Classification
    Tous publics
  • Copyright
    © 2024 Gabfocus
  • Site web de l’émission
    Gabfocus Self Storage Podcast

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