Preparing for the Unexpected

ALEX FULLICK, MBCI,CBCP,CBRA,ITIL,CORS,cABCF,ISO22301,Author

Preparing for the Unexpected is about how people, organizations and communities plan, prepare, test, communicate and respond to sudden unplanned events such as natural and manmade disasters and crises. The show is for everyone who wants an understanding of how plans are created for individuals, organizations and communities and for anyone who wants to know what they can do in their own lives to help protect themselves from unexpected events. There is a myth that disasters happen to others but in reality, they happen to everyone. It's just a matter of when and how well-prepared you are. The greater the level of awareness, communication and knowledge, the quicker one bounces back from adversity. The overall aim of Preparing for the Unexpected is to reduce the suffering, effects and impacts caused as a result of disasters and unexpected life events by increasing knowledge and awareness of Operational Resilience, Business Contingency, Disaster Planning, Crisis Management, and related activities.

  1. APR 17

    Vendor and Third-Party Risk Management w/ Daniela Parker

    Join me Thursday, April 17/25, as I talk with respected resilience and risk management expert, keynote speaker, and executive, Daniela Parker. We discuss Vendor Risk Management and Third-Party Risk Management.    During our talk we touch on:    1. Defining Vendor Risk Management and Third-Party Risk Management.   2. Evaluating vendors and partners.    3. Where and how, to get started.    4. Executives and their preferred vendors.   5. Capturing risks and mitigation activities.   6. Stakeholders (Project Management).   7. Complacency and lack of understanding.   8. Assessment proof and documentation.   9. Finding the gaps and testing together.   10. The dreaded ‘tick-box’ exercise’.   11. Replacing a vendor (it’s more than you think).    12. Due diligence.   13. Scheduling ongoing reviews…and more! For the 3rd segment, we talk about her keynote presentation at the October 2024 Continuity & Resilience Today (CRT) conference – ‘Staying the Course: Resilience in Times of Internal Uncertainty’. We discuss:   1. Talking strategy.   2. Prioritizing and communicating risk.  3. Resilience as a revenue generator (if that doesn’t get attention from leadership, nothing will).    4. Strong sponsors. 5. Leveraging the headlines. 6. Tips…and more! Daniela shares some wonderful insights as a resilience and risk management professional, former Chief Risk Officer and Operating Officer, and provides realistic tips that can help resilience professionals with 3rd party risk management and ‘staying the course’.  Don’t miss what Daniela has to share. Enjoy!    Daniela Parker Currently serving as the Chief Risk Officer for Resource One Credit Union in Dallas, TX, she manages various areas such as Enterprise Risk Management, Information Security, Collections, Internal Audit, Compliance, Business Continuity Planning, Fraud and Financial Investigations, and Vendor Management.After beginning her career with US Bank, Daniela joined credit unions as a Branch Manager for TwinStar Credit Union in Olympia, WA.  She held multiple positions over an 18 years there, from Division Manager and AVP Branch Operations to Chief Risk Officer. She joined Resource One Credit Union in August of 2022, relocating to Texas.Daniela is a Certified Business Continuity Professional DRI and holds CUNAs Credit Union Enterprise Risk Management Expert Certification. Additionally, she earned a Master of Science Degree in Business Continuity, Risk, and Security from Boston University. Daniela has delivered presentations at prestigious events such as MITs Advanced Business Resiliency Program and is a class facilitator in Boston Universitys Graduate Risk Management Program.

    51 min
  2. APR 10

    ESG and Resilience w/ Harsha Sastry

    Join me Thursday, April 10/25, as I talk with respected resilience, risk management, author, speaker, and ESG expert, Harsha Sastry. We discuss the topic of ESG and Resilience.  During our talk we touch on:  1. Defining ESG (Environment, Society, Governance).    2. Defining resilience (it’s more than you think).    3. Discussing the “E” (environment) in ESG.    4. The financial environment.    5. Discussing the “S” (society) in ESG.    6. Employee training and development (Org leadership are missing out on this opportunity).    7. Access to communications (knowing and awareness).    8. Supply chains (reverse and forward engineering).    9. The “G” (Governance) in ESG.   10. Ownership.    11. Business ethics and values.   12. Cybersecurity (awareness).    13. BIAs and ESG factors…and more!   Harsha shares some wonderful insights on ESG and resilience you don’t want to miss. Enjoy!   Harsha Sastry is a certified professional with over 24+ years of experience in Industry across multiple strategic roles in IT, Disaster Recovery, Continuity & Resilience across Engineering, FMCG Manufacturing, ITES & Publishing, Financial Services and IT & IT Services industries. Harsha has worked for large groups in India and Global Brands.  Harsha has spoken and contributed in numerous summits, global forums and is well connected professional in Industry. Harsha publishes a weekly newsletter “Moments of Continuity” in LinkedIN as a contribution to industry and the continuity professional’s community.

    49 min
  3. MAR 6

    Leaders Under Fire: Navigating Corporate Crisis w Jeff Chatterton

    Join me Thursday, March 6, 2025 on the VoiceAmerica business channel, as I talk with crisis communications expert, speaker, and co-author of 'Leaders Under Fire: The CEO's Survival Guide to Navigating Corporate Crisis' Jeff Chatterton.  During our talk on Crisis Communications we touch on such subjects as:  1. Telling stories,  2. Controlling the narrative,  3. Follow the steps,  4. Green light / red light communications,  5, The recipe for crisis communications,  6. Emotions and empathy,  7. "7 to 11 words" (you have to listen to know what that means),  8. Social media,  9, Boring is good,  10. Dealing with legal advice,  11. Good and bad examples of crisis communications,  12. Ego...and more.  Jeff sheds some great insights on how to communicate during a crisis - the good, the bad, and the downright ugly things all all CEOs (and other leaders) need to know. Don't miss what Jeff has to share. Enjoy!    I’m an expert in high-stakes and crisis communications. I calm upset stakeholders, build trust and help my clients return to profitability. This means I work with good companies that need help telling the truth, in order to end negative headlines and erase bad publicity. My clients tend to come from four industries:  1 - Aviation - whether it’s a hot air balloons, a charter airline in Africa, or sightseeing operation over Las Vegas  2 - Major Venues - I’ve delivered crisis training to 30+ arenas & stadiums, hosting 17 major pro sports franchises.  3 - Tourism Attractions - Amusement Parks, Family Entertainment Centers & Waterparks. 4 - Travel & Hospitality - Whether it’s Quito, Ecuador after an earthquake, Bali after a volcano or South Africa after the Ebola crisis, I work with different tourism regions to bounce back quickly and even stronger.  My clients are either in the middle of the worst day of their career, or if they’re smart - PREPARING for the worst day. I aim to deliver outcomes within hours of engagement via real-world tested strategy deployment. While every client is unique, I tend to deploy a combination of these services: a) 1x1 Consulting b) Post-crisis Recovery Planning c) High stakes, crisis & media training d) CrisisTether Insurance.

    51 min
  4. FEB 13

    Crisis Communications with Sean Mallen

    Join me Thursday, February 13, 2025 on the VoiceAmerica Business Channel, as I talk with top-ranked communications professional, author, and an award-winning journalist, Sean Mallen, as we talk about Crisis Communications.  During our discussion we touch on: 1. Crisis Management vs Crisis Communications,    2. Reputation,   3. Empathy,   4. Transparency,   5. Responsibility,  6. Social Media impacts,   7. A 'rapid response',   8. Saying sorry (meaning it and when to say it),   9. Testing & Practice,   10. Media training,   11. Bridging and pivoting,  12. Preparing for anything (the unexpected)...and much more!   Sean shares some wonderful insights on what to do - and not do - during a crisis, along with some great real-life examples. If you're a leader or in a position where you'll be in charge of communications during an event that impacts your business, you don't want to miss what Sean has to share. Enjoy!   Sean Mallen is a top rank communications professional—a media trainer and consultant to C-Suite executives and leaders of major industry organizations, an award-winning journalist with international experience and now a published author of a critically-acclaimed memoir.  He offers sophisticated, insightful, impactful communications counsel to corporate leaders and senior government ministers, as well as heads of international charities, presidents of major industry associations and leaders in the arts community. He brings a lifetime of frontline news media experience to communications strategies, media and presentation training, speech writing and crisis communications.  For more than 30 years as an award-winning journalist he covered major events from coast to coast to coast in Canada and around the world--from Queen’s Park to Parliament Hill, The White House to 10 Downing Street. He interviewed Prime Ministers and CEOs, Nobel Laureates and convicted murderers, and has been on the front lines of crisis—plane crashes, natural disasters and political scandals.

    52 min

Ratings & Reviews

5
out of 5
2 Ratings

About

Preparing for the Unexpected is about how people, organizations and communities plan, prepare, test, communicate and respond to sudden unplanned events such as natural and manmade disasters and crises. The show is for everyone who wants an understanding of how plans are created for individuals, organizations and communities and for anyone who wants to know what they can do in their own lives to help protect themselves from unexpected events. There is a myth that disasters happen to others but in reality, they happen to everyone. It's just a matter of when and how well-prepared you are. The greater the level of awareness, communication and knowledge, the quicker one bounces back from adversity. The overall aim of Preparing for the Unexpected is to reduce the suffering, effects and impacts caused as a result of disasters and unexpected life events by increasing knowledge and awareness of Operational Resilience, Business Contingency, Disaster Planning, Crisis Management, and related activities.

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