Protecting customers from themselves | Dan Schmith

Episode 142: Dan Schmith suggests a slightly different approach to customer onboarding.

⏱️ Timestamps:

00:00:00 - Intro

00:01:32 - The importance of getting customer onboarding right

00:02:14 - Focusing on first impressions and success outcomes

00:03:58 - The art of slowing customers down

00:06:46 - Quantifying success from day one

00:08:09 - Time to value vs. time to launch debate

00:10:08 - Celebrating wins: does excitement matter?

00:11:50 - Final thoughts on customer relationship building

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevalue.show

Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Dan Schmith:

Dan's LinkedIn: https://www.linkedin.com/in/danielschmith/