Putting customers first: How utilities can build the ecosystem for a customer-centric approach Energy Stories

The seventh episode features Mark Brown, Chief Innovation Officer at Accelerated Innovations, a software development company offering MyMeter, a digital platform for utilities for better digital customer service. Mark shares his viewpoint around two key metrics for utilities in the US: customer satisfaction and behavioral energy savings as well as how utilities can boost them. He also elaborates on the use cases that utilities could unlock by adopting an energy insights and disaggregation int...