Q&A: Increasing Customer Retention & Revenue, Reducing Refund Requests, Scaling Business Operations, & More! (Episode 12)

In this episode, Benjamin answers some of the top questions he’s heard recently about…

- Improving customer satisfaction to reduce the trend of increasing refund requests (01:05)

- Revitalizing a stagnant customer base to increase customer retention and repeat business (05:04)

- Addressing reports from clients about inconsistent service and experiences based on who they’re working with (08:12)

- Strategies to increase revenue and profitability when growth seems to have plateaued indefinitely (11:55)

- Managing your company’s cash flow to avoid paying vendors late (15:21)

- Improving project management to resolve missed deadline issues (19:02)

- Transitioning to a 4-day workweek without sacrificing productivity (23:23)

- Creating a mentorship program for your company (27:40)

- Scaling business operations while still maintaining quality and control (33:47)

- Giving back and getting involved in the community with your business (38:40)

>>> Grab the full show notes at https://priorityinitiative.com/s1e12-show-notes/.

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