78 episodes

Real Estate Excellence is a unique podcast where you will hear from the best of the best in real estate. A real estate transaction involves many individuals working in their area of expertise. Whether it is the agent, loan officer, home inspector to name a few there are many professionals involved. You will hear from the best in each of these professions and what makes them great. Tips and tricks, trials and tribulations they have all encountered and overcome to help you be the best at what you do. Whether you are an experienced agent or rookie, a homebuyer or seller, or just someone who is involved in the real estate industry in general you will benefit from this podcast.

Real Estate Excellence Tracy Hayes

    • Business
    • 5.0 • 8 Ratings

Real Estate Excellence is a unique podcast where you will hear from the best of the best in real estate. A real estate transaction involves many individuals working in their area of expertise. Whether it is the agent, loan officer, home inspector to name a few there are many professionals involved. You will hear from the best in each of these professions and what makes them great. Tips and tricks, trials and tribulations they have all encountered and overcome to help you be the best at what you do. Whether you are an experienced agent or rookie, a homebuyer or seller, or just someone who is involved in the real estate industry in general you will benefit from this podcast.

    Shelby Florenz: The Concierge Agent

    Shelby Florenz: The Concierge Agent

    Shelby Florenz, originally from Bozeman, Montana moved to Florida in 2012. Shelby never thought she could love any place more than she did Bozeman until she found Northeast Florida and realized 90 degrees in January beats minus 10 degrees every time! Shelby graduated college from UNLV in 2012 with a degree in Sports Management and a minor in Civic Engagement and Leadership. After graduating Shelby saved up her money to live out her dream of moving to Arusha Tanzania to teach and volunteer in an orphanage called Living Water Children Centre. Before leaving Africa, Shelby started the interview process to apply for her college degree working in the NFL. An opportunity to work for the Tampa Bay Buccaneers is what brought her to Florida and after a year with the Buccaneers Shelby made a small hop to St. Petersburg to work in the Community Relations department for the Tampa Bay Rays. Her time with the Rays organization allowed her to meet the then Head Coach of the Jaguars and a job opportunity with his family brought her to Jacksonville. Little did she know when moving to Ponte Vedra she would soon meet her husband and make Jacksonville her forever home. Shelby has fallen in love with Jacksonville for so many reasons, the weather, and the real estate but above all, she has fallen in love with the people. Shelby focuses on all types of properties, but she especially loves working with clients moving from out of state. Shelby loves showing them what makes Jacksonville, HOME. In 2021 Shelby was listed as the top 50 realtors in Jacksonville selling over $25 million dollars in real estate.



    [00:00 - 11:34] Opening Segment
    Introducing Shelby to the show Shelby has degrees in sports management and civic engagement from UNLV Montana state champion in golf Transitioning from being an intern to a full-time employee with the Jacksonville Jaguars  
    [11:35 - 30:26] Transitioning Into Real Estate
    Being a new player in the real estate space Starting with small deals and then gradually increasing workload and ambition Shelby credits the training and support he received from agents at Compass for helping her to achieve success in real estate  
    [30:27 - 45:56] Expanding Businesses and How to Succeed in Real Estate 
    Helping clients buy and sell homes in Jacksonville. Learning from Shelby’s mentor within Compass Real Estate Those that have reached a high level in their profession typically have a lot of trust and honesty built up between them and their clients The key to maintaining this level of trust and relationship is being consistent and providing quality service One way to provide quality service is by offering concierge services, such as reserving tickets, making restaurant reservations, or providing other recommendations Being aware of the little things that can make a client feel special goes a long way in keeping them loyal and excited to work with you  
    [45:56 - 59:56] Closing Segment
    The importance of being well-educated in the business for agents The importance of agents having a good relationship with their clients See the links below to connect with Shelby  
    Quote/s:
     
    "Everything always works out. Even if it's terrible, (looking at) the big picture. It's all gonna work out kind of how it should." - Shelby Florenz
     
    Connect with Shelby through Facebook, or visit www.shelbyflorenz.com.
     
    SUBSCRIBE & LEAVE A 5-STAR REVIEW as we discuss real estate excellence with the best of the best!  
     
    Join our community at www.tracyhayespodcast.com   Email Tracy.Hayes@jethl.com to get in touch with me Connect with me on Facebook and LinkedIn. Check out Jet HomeLoans, LLC and get top-flight resources and first-class service in buying your house!

    • 59 min
    Linda Garcia: Mortgages by Linda

    Linda Garcia: Mortgages by Linda

    Linda Garcia shares her career in real estate and how she's transitioned into the mortgage industry. Linda gives her advice on how to be a successful loan officer and how to connect with clients. She has experience with social media and shares with us that it is important to be personal when posting videos and pictures of your work, which promotes a better connection between you and your audience. 
     
    Linda Garcia of Mortgages By Linda has proven to be one of the top-producing licensed Mortgage Loan Originators (MLO) in the state of Florida. With 19+ years of experience, Linda provides excellent customer service while paying special attention to every customer’s unique needs. After years of experience in the mortgage industry, Linda and her team have fine-tuned the loan process to produce some of the fastest turn times in the mortgage industry with an average of 14.5 days from submission to clear to close on most loans. 
     
    [00:01 - 09:13] Opening Segment
    Introducing Linda to the show Brief background and career Getting into the mortgage industry  
    [09:14 - 20:00] Working with Brokerages
    Some of the products that sought the need when expanding a portfolio What Linda does today versus 10 years ago  
    [20:01 - 32:36] Utilizing Social Media in an Authentic Way
    Making a personal connection with clients by posting pictures at events Knowing when to do the lavish stuff in life Cutting back on expenses and following a budget   
    [32:37 - 42:44] Mindset Then vs. Now
    How consistency and networking are important in the mortgage industry The importance of being able to show up to events Surrounding yourself with other successful people Focus on the positive when dealing with difficult situations  
    [42:45 - 53:17] Challenges in the Last 9 Years
    Lost deals due to last-minute job losses, proving income for COVID, and difficulty getting new loan officers up to speed Linda educates her team on various real estate topics so they can be confident when speaking to agents Make yourself available to agents by phone or in-person  
    [53:18 - 56:42] Closing Segment
    The negative impact of stress on our health and how to manage it See the links below to connect with Linda Final words


    Quotes:
     
    "I focus on the positive in relationships, whether you're managing a team or you're obviously trying to influence real estate agents.” - Linda Garcia
     
    "communication is key. Get on the phone with them. Talk to your listing agents. They wanna hear from the loan officer."



    Connect with Linda through LinkedIn, Facebook, Twitter, or visit www.mortgagesbylinda.com.



    SUBSCRIBE & LEAVE A 5-STAR REVIEW as we discuss real estate excellence with the best of the best!  
     
    Join our community at www.tracyhayespodcast.com   Email Tracy.Hayes@jethl.com to get in touch with me Connect with me on Facebook and LinkedIn. Check out Jet HomeLoans, LLC and get top-flight resources and first-class service in buying your house!

    • 56 min
    Dunia Taylor: Creating a Family at REMI Realty

    Dunia Taylor: Creating a Family at REMI Realty

    Dunia Taylor from REMI Realty discusses how the circle of influence can be a powerful tool for real estate agents. She shares that her family and friends are her biggest cheerleaders and that it's important to start building relationships early in the business. Today, we’ll talk about why good relationships with your agents are key to success. The biggest thing is when an agent is dedicated and motivated, which shows through their actions. She also stresses the importance of education, as it leads to confidence. She advises her agents to be in touch with each other so that they can communicate without tension or negativity.
     
    Dunia Taylor was born in Birmingham, AL but has lived in Jacksonville for over 36 years. She has been a Licensed REALTOR® with the National Association of REALTORS® since 2007. Dunia graduated from the University of Florida with a degree in Business Management and a minor in Mass Communications. Although her alma mater is UF, she sticks to her roots when it comes to College Football and cheers on the Crimson Tide at Alabama.



    [00:01 - 13:33] Opening Segment
    Introducing Dunia to the show Background and career Owner/broker at REMI Realty  
    [13:33 - 22:33] Consistency in Business
    Starting with a minimum of three months of consistent marketing before seeing results Dunia advises agents to use cues and images that resonate with their target audience Mistakes made along the way  
    [22:34 - 32:54] Dunia’s Mistakes and Tips for Success
    Dunia talks about vetting before hiring There are three key themes that stand out for successful real estate agents: consistency, education, and networking Staying consistent by listening to and sharing podcasts Successful agents educate themselves in the industry by attending events and networking with other agents  
    [32:54 - 49:08] Education and Keeping Up with the Times
    Dunia shares her ways of staying sharp Spending time on your property, hanging out with friends, and networking Dunia shares her motivations  
    [49:09 - 59:09] Closing Segment
    Is it more important who you know, or what you know Final words See the links below to connect with Dunia  
    Quotes:
    “It’s not about who’s putting it on. It’s about the people that you’re meeting and the relationships that you’re building.” - Dunia Taylor
     
    "Nothing's gonna change unless you change." - Dunia Taylor
     
    Connect with Dunia through Instagram, Facebook, Tiktok, or visit www.remirealty.com.



    SUBSCRIBE & LEAVE A 5-STAR REVIEW as we discuss real estate excellence with the best of the best!  
     
    Join our community at www.tracyhayespodcast.com   Email Tracy.Hayes@jethl.com to get in touch with me Connect with me on Facebook and LinkedIn. Check out Jet HomeLoans, LLC and get top-flight resources and first-class service in buying your house!

    • 59 min
    Enis Qosja: American Oportunity

    Enis Qosja: American Oportunity

    Enis Qosja discusses growing up in Albania under communist rule and the excitement of coming to the United States to start a new life. This sparked her interest in the real estate industry. Enis shares that her father is an economist and her mother works for the government, that growing up in Albania was extremely limited in terms of knowledge and experiences, and that she was always determined to make something of herself. She shares that she was inspired to become a real estate agent after watching a televised sales presentation. Enis describes how she started out working for two to three years with exit Realty in Daytona Beach before opening her own company. She talks about the challenges she faced while working as an independent agent and how she has learned to be more consistent and focused in order to grow her business. Finally, Hailes discusses the importance of networking and mentorship in the real estate industry and offers some advice on how new agents can improve their skills.
     
    Eris Qosja is a seasoned Broker and Realtor with over 15 years of sales experience as a top-producing sales agent for commercial and residential real estate and new development projects. She has extensive experience in all aspects of real estate construction and sales, including marketing, market analyses, networking, business development, contracts, and customer relationship building. 
     
    [00:01 - 07:47] Opening Segment
    Introducing Enis to the show Enis’ background growing up in Albania  
    [15:48 - 30:35] How to Survive the Real Estate Market 
    How the change in the real estate market in the 2000s led to difficulties for agents The effects of the cycles of inflation and recession on the real estate market Eagles World Realty: keeping agents in the loop Partnering with like-minded friends and professionals  
    [30:36 - 44:20] Key Qualities of an Agent
    Consistency makes longer-lasting relationships Showing up to events and networking opportunities Having a positive mindset in order to be successful  
    [44:20 - 65:28] How to Succeed as a Real Estate Agent
    Mentorship and consistency New agents should look for a brokerage that has a good culture and offers one on one support The key to Eagle's success is its franchise fees and its dedication to helping agents grow their businesses Eagle helps agents grow their businesses is by providing education and mentorship Knowing the different paperwork and requirements for doing business with foreign buyers It's important to be the bottom person in the room so that other agents can help you grow  
    [65:28 - 69:33] Closing Segment
    See the links below to connect with Enis Final words


    Quotes:
     
    "You have to be consistent because people will forget. And if you're not seeing them every day or every week some other real estate agent flashes in front of them." - Enis Qosja
     
    "The market is changing. We have to be on top of changes. We have to know what's going on in our marketplace and how to handle all kinds of challenge problems." - Enis Qosja
     
    Connect with Enis through Instagram, Twitter, Facebook, or visit enisqosja.eaglesworldrealty.com.



    SUBSCRIBE & LEAVE A 5-STAR REVIEW as we discuss real estate excellence with the best of the best!  
     
    Join our community at www.tracyhayespodcast.com   Email Tracy.Hayes@jethl.com to get in touch with me Connect with me on Facebook and LinkedIn. Check out Jet HomeLoans, LLC and get top-flight resources and first-class service in buying your house!

    • 1 hr 9 min
    Brittany Brooks: A Better Way

    Brittany Brooks: A Better Way

    Surrounding yourself with positive people plays a big role in growing your business. Brittany Brooks, entrepreneur, investor, real estate advisor, and coach, tells her story from the W2 rat race to a successful Owner/Broker at Momentum Realty. She shares how she joined her husband in real estate sales as the Lead Buyer's Agent on The Brooks Group with the mission of helping their community build wealth through real estate, and how that has changed her life. She believes that if an agent is not getting value from where they are, they will look for an opportunity elsewhere. This conversation will give you a new perspective on what it takes to be a successful solo agent - it's not just about making money, it's about finding the right deals and building relationships with clients that will last long-term.
     
    [00:01 - 01:45] Opening Segment
    Introducing Brittany to the show Brittany’s background  Meeting her husband, John  
    [11:46 - 25:09] Succeeding with an A Personality
    Having high empathy and emotional intelligence How John and Brittany’s different backgrounds and experiences have created a strong partnership How John started a real estate venture and how it succeeded Using Brittany’s accounting skills to create a momentum of profitability Some agents are praised for their sales numbers, but they may not be doing well in other areas of their lives. Agents should put their ego aside and let go when it is time to hire someone else  
    [25:10 - 41:03] Ease, Excellence, and Enjoyment
    We talk about the importance of focusing on your strengths This can lead to joy and momentum in one's life Looking for a change in environment, pain points, and goals for their clients Looking for a cultural fit and wants to help their clients level up and grow Looking for someone who is ready for accountability and who has a positive attitude Brittany shares how to get your team in the mindset to be self-employed How a selective approach to growth drives success  
    [41:04 - 53:04] Mistakes Along the Way, and Momentum’s Mission and Vision
    Not hiring team members early enough and not being focused on the long term Move with momentum: what do you need in your life to move forward? Through exceptional service, help our community build wealth through real estate Perspective: We partner with passionate growth-minded professionals who have drive, integrity, and ability to serve others at the highest level   
    [53:05 - 56:22] Closing Segment
    Momentum is expanding into Georgia Building successful businesses by bringing in champions from within their organizations It is more important to have knowledge than who you know, and that education is key to providing value to the world See the links below to connect with Brittany!


    Quotes:
     
    "If you want to get into a different environment, challenge what's working and not." - Brittany Brooks
     
    "Most of us see ourselves and assume everyone else has the same thoughts, drives, or vision, but they don't." - Brittany Brooks
     
    "The moment that I have changed my life, changed my business, changed my world, is because I had a mentor or coach getting me out of my hole." - Brittany Brooks



    Connect with Brittany through LinkedIn, Instagram, and Facebook, or visit www.movewithmomentum.com.
     
    SUBSCRIBE & LEAVE A 5-STAR REVIEW as we discuss real estate excellence with the best of the best!  
     
    Join our community at www.tracyhayespodcast.com   Email Tracy.Hayes@jethl.com to get in touch with me Connect with me on Facebook and LinkedIn. Check out Jet HomeLoans, LLC and get top-flight resources and first-class service in buying your house!  

    • 1 hr 3 min
    Tara Hubbard: Hard Work Pays Off

    Tara Hubbard: Hard Work Pays Off

    Tara Hubbard is a real estate agent from Jacksonville, FL. Her drive and motivation have made her a top producer in the Northeast Florida real estate market. In 2019, she opened her own brokerage, Radiant Realty. Today, Tara discusses how it is essential to have a positive attitude when working with others. She also mentions some of the mentors in her career and explains why it's so important to have someone who can help guide you on your path to success. We also hear about Tara's customer appreciation events - essential to running a successful business!
     
    [00:01 - 09:58] Opening Segment
    Introducing Tara to the show Being a kindergarten teacher Tara's first taste of real estate investing  
    [09:49 - 21:52] The People You Surround Yourself With
    Tara shares some techniques for being successful Tara's winning mindset How Tara got connected with Sean O'Neal Selecting a broker to follow  
    [21:52 - 39:48] Keeping Your Circle of Influence
    The effects of handwritten letters Staying positive and reminding your mentees of their purpose Tara shares some of her most influential mentors  Robert Jackson Tara shares the tools she wasn't using ten years ago Tara and her team's routine in their Facebook group  
    [39:48 - 50:03] The Role of Education in Achieving Success
    Tara talks about the importance of experience and how it is the best teacher out there Tara's three pieces of advice for investing Doing open houses Consistently posting on social media Making others close to your sphere The importance of learning to say "no"  
    [50:04 - 53:15] Closing Segment
    Final words See the links below to connect with Tara!


    Quotes:



    "There's a huge demand for reasonable rent. You probably couldn't even put it in the ground and turn the power on before people were banging on the door wanting to rent it right now." - Tara Hubbard





    "It's important to have someone that you have that bond and trust and kicks you in the butt sometimes." - Tara Hubbard



    You can connect with Tara through Instagram and Facebook or visit www.radiantrealty.com.



    SUBSCRIBE & LEAVE A 5-STAR REVIEW as we discuss real estate excellence with the best of the best!  
     
    Join our community at www.tracyhayespodcast.com   Email Tracy.Hayes@jethl.com to get in touch with me Connect with me on Facebook and LinkedIn. Check out Jet HomeLoans, LLC and get top-flight resources and first-class service in buying your house!

    • 53 min

Customer Reviews

5.0 out of 5
8 Ratings

8 Ratings

Trevor Oldham ,

Awesome!

One of my new fav shows!

Banana1235 ,

Exceptional Value in the Real Estate Industry

I’m so glad my friends Pete and Brenda Ruffing told me about this podcast! I’ve been listening to as many episodes as I can and so far every single one has provided a nugget or 5 for us to consider implementing in our brokerage. Thank you Tracy for all you are doing to make us all better!

The Realtor Mom ,

The Realtor Mom

Loved getting interviewed by the best! Great time together, thank you for having me on your show!

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