REPLAY: Customer Service Excellence: The Power of Individualized Management with Shannon Hayden

Switching careers can be quite an adventure, no matter how many times you've done it before. And when it comes to taking on a new role, especially in management, the challenge doubles. Suddenly, you're not just responsible for your daily tasks but also for building and nurturing relationships with your team. It's no easy feat, but it's a vital part of becoming a successful manager.

Join us for an exciting replay episode of Empowered Owners, where we sit down with Shannon Hayden, Customer Support Manager at TVF. With over two decades of management experience under her belt, Shannon understands the importance of getting to know her colleagues and fostering open communication to create strong working relationships. She shares some of her invaluable wisdom and personal insights gained from her journey as a manager.

You'll gain valuable insights into leadership, team dynamics, and Shannon's experiences in her new role at TVF. And to top it off, we even sprinkle in some nostalgic 80s and 90s throwbacks at the end.

In this episode, you’ll learn: 

1. The importance of building strong teams and how to foster an open dialogue.
2. How to build rapport and strengthen relationships through proactive communication in a remote environment.
3. The benefits of implementing an individualized management style.
4. What we mean by “Stewarding Excellence” – supporting our companies for the long term

Timestamps:

[02:18] Shannon’s history in management

[10:10] Tips on how to embrace learning in a new role

[17:24] The importance of getting to know your colleagues

[18:55] Iconic 80s and 90s trends draft

[25:04] Takeaways from the conversation