Retail Asia Podcast Series: Rise of In-store and Online Shopping Retail Asia

With everything moving to digital, it is now a necessity for retailers to be able to meet the needs of customers online. To deliver the demands and keep customer satisfaction, they need to invest in inventory management and in equipping retail associates.

This third episode of a series of podcast interviews with Retail Asia features conversations between George Pepes, APAC Vertical Solutions and Marketing Lead for Retail, Healthcare and Hospitality at Zebra Technologies, and Jan Lim, Country Leader, Singapore Marketplace at Amazon. The discussion highlighted the Zebra Inventory Management and Associate Performance models, and how can retailers achieve these.

Speed plays an important role in the shopping experience as most shoppers prefer to get in and out of stores quickly. This means no long queue time, cashless payment adoptions, and the use of self-checkout counters.

In the second episode of a series of podcast interviews with Retail Asia, listen as George Pepes, APAC Vertical Solutions and Marketing Lead for Retail, Healthcare, and Hospitality, and Christanto Suryadarma, Sales Vice President of Southeast Asia at Zebra Technologies, discusses the various behaviours ingrained in consumers developed during the pandemic and how retailers should catch-up in regards to these new customer expectations.

The demand for a more tech-enabled shopping experience was the main topic in this first podcast episode titled Rise of In-store and Online Shopping, in partnership with Retail Asia with George Pepes, APAC Vertical Solutions and Marketing Lead for Retail, Healthcare and Hospitality of Zebra Technologies and Devang Merchant, Director at Markss Infotech Ltd.

George and Devang discussed various topics like the latest shifts in shoppers’ consumption behaviours, to navigating online and in-store operations, and how retailers can harness technology to deal with rising customer expectations in a post-pandemic world.