Retail Remix

Retail TouchPoints
  • 4.9 (9)
  • BUSINESS
  • UPDATED WEEKLY

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

  1. 3D AGO

    How Fabletics Hit $1B and What’s Fueling Its Next Phase of Growth

    In this episode of Retail Remix, host Nicole Silberstein chats with Meera Bhatia, President and COO of Fabletics, on the strategies powering the brand’s impressive momentum. Fresh off hitting the $1 billion revenue milestone, Meera breaks down how Fabletics has driven sustained growth through category expansion, measured store growth and a flexible membership model that delivers both value for consumers and predictability for the business. She also shares how AI is being deployed across the organization — from smart fitting rooms and associate coaching to inventory optimization and loyalty-driving personalization. The conversation offers a candid look at how Fabletics is blending fashion, function, value, and technology to stand out in the crowded activewear market and why comfort-forward “lifewear” is shaping what comes next. Key Takeaways How Fabletics scaled past $1 billion in revenue through category, channel and geographic expansion;Why the brand’s membership model drives loyalty, predictability and lower supply chain waste;How physical retail is fueling omnichannel growth, with 120+ stores and more on the way;Inside Fabletics’ AI-powered flagship store, from smart fitting rooms to real-time associate coaching;Why AI is less about replacing fundamentals — and more about delivering them better; andWhat’s next for Fabletics in 2026, including international growth and new category plays. Related Links Explore Fabletics’ latest collections and retail experienceRelated reading: New Fabletics Flagship Brings AI-Powered Operations to Westfield Century CityRelated reading: Fabletics Deploys RFID-Powered Inventory Management SolutionExplore more NRF26 coverage and retail insights from Retail TouchPointsSubscribe so you don’t miss more episodes of Retail Remix from the show floor of NRF26

    22 min

  2. FEB 2

    Inside Google Cloud’s Vision for the AI Era

    AI took center stage at NRF 2026, and few moments underscored its importance more than Google CEO Sundar Pichai’s keynote, where he outlined how shopping is evolving in an increasingly agentic, AI-driven world. This episode of Retail Remix, recorded live from the show floor, features host Nicole Silberstein in conversation with Anil Jain, who leads Global Strategic Industries at Google Cloud. Anil shares how Google Cloud is working with retailers to reimagine everything from product discovery to post-purchase service and why agentic AI represents a fundamental shift in how consumers will interact with brands. Key Takeaways Why AI is becoming the great equalizer, helping smaller companies compete with limited resources;How AI experiences in general-use platforms like Google Search are upping the ante for everyone, and how to keep up;What multimodal search unlocks when consumers can shop using not just text, but also voice, images and video;Why hyper-personalization is finally within reach after decades of promise;The change management that will be required as AI shifts the way we all work; How Google and its Cloud division are building for this future. Related Links Related reading: Google Launches Direct Checkout in Search, GeminiLearn how Google Cloud is helping retailers adopt AI at scaleExplore more NRF26 coverage and retail insights from Retail TouchPointsSubscribe so you don’t miss more episodes of Retail Remix from the show floor of NRF26

    30 min

  3. JAN 29 · BONUS

    Deep Dive: AI’s Next Chapter in Retail — Scale, Security & Strategy

    This episode is brought to you by Airia. AI dominated conversations at NRF 2026—but as adoption accelerates, so do the risks. In this Retail Remix Deep Dive bonus episode, host Adam Blair, Editor at Retail TouchPoints, sits down with Kevin Kiley, CEO of AIRIA, to explore how retailers can unlock the promise of AI without exposing themselves to unnecessary vulnerability. Together, they unpack where AI is delivering real value across retail, from store associate enablement to back-office operations, while also addressing the growing challenges around security, governance, reliability, and ROI. Kevin shares why “AI sprawl” is becoming a serious issue, how model outages and hallucinations can derail critical workflows, and why retailers must avoid locking themselves into a single AI provider. The conversation also draws parallels to earlier tech shifts like mobile and e-commerce, offering a grounded look at what retailers should prioritize now—and what to be cautious about—as AI moves from experimentation to enterprise-wide deployment. Key Takeaways Why AI is a strong fit across retail functions, from the store floor to legal and supply chainThe hidden risks of agentic AI, including data access, outages, and model driftHow governance, observability, and auditability are becoming non-negotiableWhy flexibility across AI models is critical as capabilities evolve at breakneck speedWhere retailers are seeing the biggest ROI today—from associate training to contract reviewA realistic outlook on AI’s trajectory through 2026, including where hype may cool Related Links Learn how AIRIA helps enterprises govern and secure AI deployments:Explore more retail insights and and NRF26 coverage at  Retail TouchPointsSubscribe so you don’t miss more episodes of Retail Remix from the show floor of NRF26. ----- Discover how Airia’s no-code AI platform empowers retail teams to automate inventory, customer support, and more—without technical expertise. Ready to make AI work for you? Visit airia.com/retailtouchpoints to learn more.

    19 min

  4. JAN 26

    NRF 2026 Takeaways: AI, Authenticity & the Human Factor

    The NRF Big Show is always a whirlwind and this year was no exception. In this special episode of Retail Remix, host Nicole Silberstein is joined live from the show floor by her colleagues Adam Blair of Retail TouchPoints and Kate Robertson of Shop Eat Surf Outdoor to break down what stood out while everything was still fresh. From first-time impressions (Kate has never been before) to veteran perspectives (Adam has attended going on 20 years), the trio reflects on the themes that dominated conversations across sessions and booths. Unsurprisingly, AI was everywhere but the editors also dig into the growing emphasis on humanity, trust, authenticity and culture as retailers figure out how (and where) new this technology fits in. This candid, on-the-ground conversation captures what NRF really feels like — and what retail leaders are wrestling with as 2026 gets underway. Highlights from this episode include: How the AI conversation shifted at NRF 2026 from hype to hands-on learnings;The striking quality and confidence of Gen Z voices on stage — and what that says about the future workforce;Why retailers like LVMH are doubling down on the human element, even as automation accelerates;How creators, trust and authenticity are becoming more critical in a world of AI-driven discovery;Leadership lessons from Dick’s Sporting Goods on culture, competitiveness, and rewarding the unglamorous work.Related Links Related reading:Dick’s Sporting Goods Chairman Ed Stack on House of Sport, Corporate Culture and Fixing Foot LockerRelated reading: AI in Luxury: Why LVMH Won’t Let AI Eclipse Humanity or CreativityRelated reading: How Inviting Consumers to ‘Ask Ralph’ Deepens Their Connection to the Ralph Lauren BrandExplore ongoing NRF coverage and retail insights from Retail TouchPoints.Subscribe so you don’t miss more episodes of Retail Remix from the show floor of NRF26.

    24 min

  5. JAN 19

    6 Nuggets of Wisdom for 2026 from Pacsun, ThredUp, Adobe & More

    As we kick off 2026, Retail Remix is spotlighting some of the most illuminating moments from last season that bear repeating. In this special episode, host Nicole Silberstein revisits standout insights from 2025 that continue to resonate as the industry navigates AI, shifting consumer expectations and the evolving role of physical retail. Highlights Include: Why retailers must do (beyond optimizing their product data) to stay visible in AI-powered search platforms;How “napkin math,” that is, thinking in orders of magnitude, can help leaders better size opportunities and manage expectations;What truly drives brand value and affinity today, and why investing in brand equity during times of disruption pays off;How PacSun has so successfully created a culture of community and how other brands can do the same;What today’s consumers are really looking for from store experiences; andWhy resale hit a tipping point in 2025 and what that means for brands’ circular efforts in 2026. Full Episodes & Related Links Episode 252: What $24B in Prime Day Spending Tells Us About H2Episode 268: AI Reality Check: Klaviyo CEO on What’s Hype, What Matters & What Comes NextEpisode 255: The Experience Equation: What Retailers Need To Get RightEpisode 259: Pacsun’s Formula for Relevance: Youth Culture + Co-CreationEpisode 254: Inside ThredUp’s Surge: What’s Fueling Resale’s SurgeEpisode 246: Lessons from the World’s Top BrandsGet more retail industry insights from Retail TouchPointsSubscribe and catch up on all episodes of Retail Remix

    19 min

  6. 12/22/2025 · BONUS

    Bonus: A Brief Ode to the Joy of Shopping

    As a final send-off to the year, host Nicole Silberstein shares some off-the-cuff thoughts on something we forgot to talk enough about this year — the irreplaceable pleasure of shopping in stores, and why AI won’t change that. Happy Holidays from your friends at Retail Remix — see you in 2026! Key Takeaways Maybe what we all need a little more of right now is in-person shoppingRelated Links Episode 258 - Redesigning with Reverence: Inside the New MoMA Design Store ExperienceEpisode 253 - How Primark Is Rewriting the Rules of Value Fashion in the U.S. Related reading: How Printemps’ New NYC Store Supports ‘Democratic Luxury’ with Subtle TechnologySubscribe and catch up on all episodes of Retail Remix

    4 min

  7. 12/15/2025

    AI Reality Check: Klaviyo CEO on What’s Hype, What Matters & What Comes Next

    AI is reshaping the retail landscape faster than any technology in recent memory, but with the hype comes confusion — and a lot of big questions about what AI can actually do for retailers today. In this episode of Retail Remix, host Nicole Silberstein sits down with Andrew Bialecki, Co-founder and CEO of Klaviyo, to separate reality from speculation and explore how AI is changing marketing, customer service and the entire shopping experience. Andrew shares the origin story behind Klaviyo’s “digital brain for businesses,” explains why retailers will increasingly become hybrid product-and-service companies, and breaks down the AI behaviors already shaping consumer expectations. He also takes a look into his crystal ball to offer a forward-looking perspective on how voice, avatars and in-store AI agents could define the next era of commerce. Key Takeaways How retailers will evolve into hybrid product-and-service brands as AI makes information and personalization easily accessible to all;Why multimodal AI — including chat, voice and in-store agents — could propel the next wave of omnichannel experiences;The role humans will continue to play in the AI future through creative direction, brand judgment and defining customer experience goals;What consumers actually want from AI: speed, summarization, better recommendations, and easier product discovery; Why the ability to do “napkin math” is critical for businesspeople of all stripes; andThe hardest thing about going from being a private to a public company.Related Links Explore Klaviyo’s AI-powered marketing and customer relationship toolsGet more retail industry insights from Retail TouchPointsSubscribe and catch up on all episodes of Retail Remix

    31 min

  8. 12/08/2025

    Independent Retail in a Time of Change

    Independent retailers have always been nimble, but the past few years have demanded even more adaptability. In this episode of Retail Remix, host Nicole Silberstein is joined by Jen Burke, Chief Revenue Officer at wholesale marketplace Faire, who helps us dig into how independent retailers are thriving amid so much socioeconomic and technological change. Jen shares how this powerful segment of retailers — which account for more than half of all U.S. retail sales — are shifting buying strategies, navigating economic pressure, responding to fast-moving trend cycles, and using Faire’s tools to better manage cash flow, discover products and respond to customer demand. She also reveals what Faire is building next, from improved platform capabilities to new fulfillment solutions. Key Takeaways How independent retailers are adjusting order volume, frequency and sourcing strategies in response to tariffs and other headwinds;What wholesale buying patterns on Faire foretell about the trends and categories that will be hot in 2026;The growing importance of reflecting the cultural zeitgeist on shelves and how to do it;Why curation will remain retailers’ superpower despite the potential of new technologies like AI; andA peek at Faire’s next big move — fulfillment services.Related Links Explore how Faire supports independent retailers of all sizesRelated Reading: Faire Surpasses 100K Members as Indie Retailers Seek Out Value, VarietyRelated Reading: Inside the Luxury Advent Calendar Boom with DTC Brand Cheese BrothersGet more retail industry insights at Retail TouchPointsSubscribe and catch up on all episodes of Retail Remix

    25 min
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Ratings & Reviews

4.9
out of 5
9 Ratings

About

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Information

  • Creator
    Retail TouchPoints
  • Years Active
    2020 - 2026
  • Episodes
    284
  • Rating
    Clean
  • Copyright
    © 2023 Retail TouchPoints
  • Show Website
    Retail Remix

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