The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every-other week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.
How Brilliant Earth Became a Purpose-Driven Innovator
Brilliant Earth made a splash in the retail industry with its emphasis on ethical sourcing and it’s digital-first business model. Over the past 15 years, the company has maintained its dedication to both by prioritizing purpose-driven business strategy and experience innovation.
But what’s driving Brilliant Earth today, while so many businesses are trying to find their footing and forge a path for the future? We sit down with Co-Founder and CEO Beth Gerstein to talk about what drives her as a leader—and what drives the business at large.
What Can Retailers Learn from Liquor Stores?
Beers, wines and spirits is a $3 trillion industry worldwide and this industry is seeing a significant transformation as a result of COVID-19.
As consumer mindsets and behaviors change, especially as they buy more alcohol online, 3x3 Insights is helping brands and independent retailers find new ways to reach and engage their audience. These methods stem from rich data, which includes demand data, as well as rich behavioral data.
During this episode of Retail Remix, Mike Provance, CEO of 3x3 Insights, spotlights the data gap that exists between brands, distributors and retailers.
Retail’s Tech Acceleration Continues
Is Payment Experience Retail’s Big Untapped Opportunity?
Creating Tangible Change with Diversity and Inclusion
The murder of George Floyd in May 2020 sparked a social reckoning around the U.S. It also sparked intense conversations among executive leaders — and those conversations are continuing to this day.
But what separates the organizations with the best intentions and those who are taking significant action to create more opportunity and equality for black employees and other minorities?
During this episode of Retail Remix, get diversity and inclusion insights, challenges and best practices from Michael Bach, who is the Founder and CEO of the Canadian Centre for Diversity and Inclusion. He also shares some key takeaways from his book, Birds of All Feathers.
The Future of the Instagrammable Moment
Yasmeen Tadia has planned corporate events for big brands from Facebook to Forbes and Laura Mercier. When the pandemic hit, she took her love of creating luxurious, memorable events and created Make Your Life Sweeter, a brand of high-end treats like cotton candy, popcorn and chocolate truffles.
As her brand grew, she decided to officially venture into brick-and-mortar with a pop-up in the Galleria Dallas. The end result was an immersive café-candy store experience filled with Instagrammable moments. During this episode of Retail Remix, Yasmeen will share what she learned planning events for top brands and how these lessons influenced her moves as the founder of Make Your Life Sweeter.