Retail Remix Retail TouchPoints
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- Business
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The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.
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Investigating the Evolved Customer Journey: Trends, Challenges & Priorities
Retailers know that digital influences the customer journey, from initial awareness to post-purchase. So why is there still such a staggering divide between consumers’ digital and physical brand experiences?
We explore the gaps, challenges and opportunities on this week’s Retail Remix with Justin Racine and Zach Zalowitz of Perficient. Together with host Alicia Esposito, they explore:
The key digital influencers for in-store traffic and activation;
The increasingly central role of inventory visibility and omnichannel inventory management in the customer experience;
Why retailers should place more emphasis on the post-purchase experience; and
How different retail teams and functions can support the bottom of the funnel, which is becoming a new “battleground” for retailers.RELATED LINKS
Learn more about PerficientDownload Retail TouchPoints’ research on retailers’ omnichannel challenges and prioritiesRead our coverage of the post-purchase experience
Omnichannel & Fulfillment Benchmark Report
Download the Retail TouchPoints Omnichannel & Fulfillment Benchmark report, sponsored by Deposco, to learn how your peers are investing in creating a cohesive customer experience. -
How Juxtapose is Shaping Tomorrow’s Brands
Juxtapose positions itself as a “creation-oriented investment firm,” which means their investment process is based on businesses that don’t exist yet. Focusing on industries that are under-served, Juxtapose’s team then harnesses the power of entrepreneurialism and an investment firm’s diligence to identify and invest in new business opportunities.
During this week’s Retail Remix, Ben West, Partner at Juxtapose, digs into the company’s investment process and how this approach shapes his perspectives on:
What makes a successful brand;
How businesses should balance brand building and scaling their business; and
The state of the investment market, and what emerging consumer brands need to know.RELATED LINKS
Learn more about JuxtaposeRead more about VC-related topics and trends on Retail TouchPointsRegister for the Retail Innovation Conference & Expo, taking place June 4-5 in Chicago, to explore the evolution of the customer journey. Hear from executives at Babylist, IKEA, Liquid Death, Rebecca Minkoff and more, about how they’re embracing the convergence of content, community and commerce.
Omnichannel & Fulfillment Benchmark Report
Download the Retail TouchPoints Omnichannel & Fulfillment Benchmark report, sponsored by Deposco, to learn how your peers are investing in creating a cohesive customer experience. -
Celebrating 200 Episodes: Our Top 5 Geek-Out Moments
Four years and 200 episodes later, we’re celebrating how far the retail industry and the Retail Remix podcast have come! What better way to do that than to listen back to the conversations that sparked some of the show’s top geek-out moments?
Listen to find out which guests drove some of our most thought-provoking conversations on:
Omnichannel strategy;The evolution of store design;The future of digital communities; Branded content strategy; and The unique role of mobile apps.
Omnichannel & Fulfillment Benchmark Report
Download the Retail TouchPoints Omnichannel & Fulfillment Benchmark report, sponsored by Deposco, to learn how your peers are investing in creating a cohesive customer experience. -
How Stitch Fix Blends the Art and Science of Merchandising
Stitch Fix has access to rich data and insights to understand consumers’ wants, needs and behaviors. Additionally, it harnesses the unique knowledge and expertise of its styling and merchandising teams to ensure it is striking the right balance between personalized service and surprise and delight.
During this episode of Retail Remix, Loretta Choy, Chief Merchandising and Client Services Officer of Stitch Fix, shares how the team:
Blends the traditional art of merchandising and the science of data analysis to ensure clients feel seen and understood;
How the Stitch Fix Style Forecast has become a pillar of the company’s approach to service and support; and
Which trends from the Forecast will influence Stitch Fix’s merchandising decisions and even activation strategies through 2024.RELATED LINKS
Learn more about Stitch FixSee the latest Stitch Fix stories on Retail TouchPointsRead key takeaways from this Retail Remix episodeGet your copy of the Style Forecast
Omnichannel & Fulfillment Benchmark Report
Download the Retail TouchPoints Omnichannel & Fulfillment Benchmark report, sponsored by Deposco, to learn how your peers are investing in creating a cohesive customer experience. -
Are Brands Closing the Connected Retail Gap?
Up to 81% of consumers say they prefer to shop with brands and retailers that have both online and offline channels, according to CI&T’s latest Connected Retail Report.
This data point may not be surprising most, but it’s the underpinning of a lot of new trends around how consumers browse, compare and purchase products across channels, and Melissa Minkow, the author of the report, sits down with host Alicia Esposito to dig into the key takeaways, including:
Whether price-conscious consumers are willing to sacrifice their experience for a good deal;
How consumers’ evolved omnichannel priorities will influence brand investments; and
How consumers want to use artificial intelligence (AI) tools to support their shopping behaviors. RELATED LINKS
Learn more about CI&TDownload a copy of the 2024 Connected Retail ReportRead the article highlighting key takeawaysConnect with Melissa on Linkedin
Omnichannel & Fulfillment Benchmark Report
Download the Retail TouchPoints Omnichannel & Fulfillment Benchmark report, sponsored by Deposco, to learn how your peers are investing in creating a cohesive customer experience. -
Expanding the Retail Talent Pipeline
Ron Thurston turned his passion for retail into the book Retail Pride and podcast series Retail in America. Now, he's turning his learnings speaking with retail leaders, associates and emerging talent alike into a new company: OSSY.
During this episode of Retail Remix, he reflects on how his career pivot over the past three years has brought him to founding OSSY. He discusses:
What’s “broken” in retailers’ approach to talent acquisition and hiring; The hidden biases in the recruitment process; Why it’s time for retailers to rethink talent progression and training; and How OSSY is designed to empower emerging retail talent to take charge of their careers. RELATED LINKS
Connect with Ron Thurston on LinkedInLearn more about OSSYFollow Retail Pride on InstagramListen to our previous episode with Ron
Omnichannel & Fulfillment Benchmark Report
Download the Retail TouchPoints Omnichannel & Fulfillment Benchmark report, sponsored by Deposco, to learn how your peers are investing in creating a cohesive customer experience.