Retention Talk

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Retention Talk

Join ProfitWell's Neel Desai as he interviews the best in the world of customer success to bring you actionable strategies to boost retention.

30/03/2022

Locking out customers | Loomly's Thibaud Clément

On today's episode of Retention Talk, Loomly Co-Founder Thibaud Clément talks about triaging customer feedback, term optimization, and locking out customers.

21 min
23/03/2022

Predicting Churn | ProdPad's Janna Bastow

On today's episode of Retention Talk, ProdPad CEO & Co-Founder Janna Bastow talks about engaged users, predicting churn, and packaging & pricing.

17 min
16/03/2022

Focusing on second month retention | Winc's Jai Dolwani

On today's episode of Retention Talk, I speak with Jai Dolwani, CMO at Winc. We talk about cancellation flows, second month retention and covering CX holes with NPS.

23 min
09/03/2022

The customer isn't always right | Kelly Yanke Deltener

On today's episode of Retention Talk, I speak with Kelly Yanke Deltener former Head of Product at CoSchedule. We talk about keeping churned customers in the company biome, figuring out what a successful customer looks like, and why the customer isn't always right.

20 min
02/03/2022

Retaining through activations | Meister's Kevin Kuhn

On today's episode of Retention Talk, I speak with Kevin Kuhn, Head of Product at Meister. We talk about moving away from the "solution-first" mindset, activation being the first step in retention, and building strong relationships with other teams.

20 min
16/02/2022

Knowing when the customer journey is over | Supercast's Jason Sew Hoy

On today's episode of Retention Talk, I speak with Jason Sew Hoy, Co-Founder and CEO at Supercast. We talk about going to where your customers already are, making cancelation reasons easily accessible to the team, and understanding the customer journey.

19 min
09/02/2022

Two ways to segment churn | Close's Liz Stephany

On today's episode of Retention Talk, I speak with Liz Stephany, Director of Customer Success at Close. We talk about eating your own dog food, learning from customer feedback, and putting churn into two buckets: avoidable churn and unavoidable churn.

19 min
02/02/2022

Automating churn reduction | Workpuls' Maja Rajić Milivojević

On today's episode of Retention Talk, I speak with Maja Rajić Milivojević, Customer Success Team Manager at Workpuls. We talk about driving automation to form as many connections as possible, gathering information in the cancellation flow, and being proactive about upgrading to longer term plans.

14 min

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Join ProfitWell's Neel Desai as he interviews the best in the world of customer success to bring you actionable strategies to boost retention.

Creador

ProfitWell Recur
Años de actividad

2021 - 2022
Episodios

21
Clasificación

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Retention Talk